Call Center Customer Service

Robert.ROBERT *******@**********.*** SMITH 313-***-**** Surprise, JR AZ 85388

Hardworking, skillful, and passionate jobseeker with strong organizational abilities eager to obtain an entry-level supervisor position in an open environment to help with team management while achieving company goals. Problem resolution

Relationship development

Business operations

Team building

Customer service

Planning and coordination

Process improvement

Operational improvement

Charles Harrison Mason Bible College Memphis, TN 05/2005 Bachelor of Administrative Studies: Counseling

Trainer/Team Lead/Scheduler Coordinator Ciox Health - Phoenix, AZ 03/2020 - Current I started as a scheduler and worked in that department for 2 months. Was then promoted to a trainer and was on assignment in Danville, IL training their staff as well as a team lead. I worked as a team lead for 1 1/2 years. As a trainer I trained our entire Phoenix department on our new phone system Nic-N-Contact and Max Agent program. I also trained new hires of how to work in our call center department.

I am presently a scheduler under supervisor Necole Taylor. Delivery Courier News Corp. - Royal Oak, MI 01/2007 - 11/2017 Delivered items to customers and presented invoices for payments. Dispatcher Coordinator Sears Service Center - Livonia, MI 02/1988 - 12/2006 Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

I hired staff to work in the field.

I coordinated technicians schedule from home to home. Objective

Skills

Education and Training

Experience