Customer Service Assistant Manager

KEITH TROTT

*********@*****.***/727-***-****

OBJECTIVE

I have obtained almost twenty-five years of work experience regarding customer service. Via effective communication, crisis management, strategic planning and organizational leadership, I have earned a profound record and reputation for continually striving to be the best at any of the responsibilities I am entrusted with. I have an incredible ability to multi-task, and I believe that working individually and cohesively as a team is crucial regarding delivering the highest level of customer service. My career has allowed me to understand and consecutively implement the ability to obtain an understanding of the significance of excellent customer service while simultaneously directing and coordinating the goals and objectives of any organization that I am employed with. I am an unbelievably positive and energetic person. I can both adapt to change quickly and to learn new tasks rapidly, which encourages the opportunity for a mutually beneficial relationship.

EXPERIENCE

JANUARY 2007-PRESENT

AREA COACH AND MANAGER, JEM RESTAURANT MANAGEMENT GROUP

My liabilities encompass but are not limited to the following:

*Role model for the proper implementation of Jem Restaurant Groups’ policies and procedures; while simultaneously promoting accountability and educating our team members about the significance of consistent accuracy and attention to detail.

*Liable for training managers and effectively supporting their long-term development based on the needs of the company.

*Ensure the existence of consistent customer service and satisfaction by learning and understanding how customers perceive their experiences, through both scheduled and unscheduled audits that include an incredibly detailed analysis.

*Educating Restaurant General Managers (RGM’S) to diligently ensure that each restaurant consistently adheres to federal, national and local policies.

*Analyze the financial performance of my area by understanding and recognizing trends.

*Handling mechanical issues with Point of Sale (POS) systems and other technical tools needed in the restaurants.

DECEMBER 2000-JANUARY 2007

GENERAL MANAGER, beef o’brady’s

*Devoted my energy towards effectively recruiting training and inventively motivating team members.

*Consistently promoted and demonstrated positive morale for the staff and the customers, which ultimately encouraged satisfied guests to continually come back for return visits.

*Expeditious and effective conflict resolution regarding any turmoil or misunderstandings amongst the staff.

*Strengthened the significance of time management and effective communication between the staff and the customers.

*Gained a vast amount of experience in effectively maintaining high standards of quality control, customer service, camaraderie and employee safety.

*Developed and strengthened analytical and decision-making skills for communicating effectively with team members.

*Achieved experience in problem solving, working independently, and working in collaboration with other staff members. Essentially, those opportunities enhanced both my written and oral communication capabilities.

DECEMBER 2000-JANUARY 2007

ASSISTANT MANAGER, MARCO’S ITALIAN RESTAURANT

*Maintaining/managing compliance regarding operation standards, complying with and successfully passing mandated health inspections and audits.

*Hiring, training development, counseling and coaching sessions; which included promotions, disciplinary actions and termination in required.

*Constantly implemented goals that boasted food quality assurance, food control management and high standards for business performance.

*Heightened my aptitude for analyzing problems amongst the staff and our guests. I successfully gained the capability to remedy disagreements and misunderstandings in a timely fashion.

*Developed stronger interpersonal skills and an understanding of the significance of camaraderie.

EDUCATION

DECEMBER 2022

ASSOCIATE DEGREE IN NETWORK TECHNOLOGY, saint Petersburg college

JANUARY 2022

CYBER SECURITY CERTIFICATE, saint Petersburg college

JANUARY 2022

NETWORK ADMINISTRATOR CERTIFICATION, saint Petersburg college

JANUARY 2022

CCNA CERTIFICATION saint Petersburg college

SKILLS

Effective Listener, Team Player

Driven and Goal Oriented

Self-Motivated

Good Listener and Eager to Learn

Respectful

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