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Customer Service Associate

Location:
Kolkata, West Bengal, India
Posted:
September 15, 2022

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Resume:

CONTACT

+918*********

adsk23@r.postjobfree.com

**/**/****

SOUMEN SARDAR

OBJECTIVE

To work for an organization which will help in

value addition and serve as a springboard to

move ahead in my career by providing me

interesting career opportunities and harness

the best of my caliber.

Cleaning requirements

• Advanced beverage knowledge

• Section management

• Table service

• Food and beverage knowledge

• Spirits, wine and food service

• Fine dining experience

• E cient under pressure

• Point Of Sale system operation

• E ective sales techniques

• Guest rapport

• Food and beverage service

• Menu memorisation

• Food and beverage specialist

• Food hygiene protocol

• COVID-19 hygiene measures

• Spirits knowledge

• Table check-ins

• Food safety understanding

• High-volume dining

• Barista experience

• Food ingredients expert

• Product inventory maintenance • Extensive

hospitality background

• In-depth food and wine knowledge • Highly

responsible and reliable

SKILLS

Sakshi Gupta - Executive

Doubletree by Hilton

adsk23@r.postjobfree.com

+917*********

REFERENCE

Novotel

Guest Service Associate

•Provide excellent customer service for each guest entering the establishment.

•Ensure a clean environment and that designated tables are properly arranged.

•Awareness of which items are sold out or unavailable daily.

•Actively maintain a clean dining space for guests by clearing away empty glassware.

•Checked in with assigned tables periodically to ensure a positive experience for guests.

•Greet and welcome guests as they entered the restaurant and encourage guests existing to return soon.

•Present menu to the guest and suggest daily specials. 20.07.2017 -

04.09.2018

Doubletree by Hilton

Guest Service Associate

•Responsible to take orders and assist the cook to prepare food as per orders of customers.

•Competently utilize the POS to process customer orders, complete payment transactions, and issue receipts.

•Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, and accommodating the needs and requests of 100 customers daily.

•Maintain seamless day-to-day restaurant operations by deploying in-depth knowledge of appropriate food handling techniques.

•Design and deliver adequate training to a few newly hired waiters and trainees to acquaint them with restaurant operational procedures, routines, standards, and best practices.

•Responsible for assisting the manager in preparing the menu card as well as the price list and designing the outlet for operations.

04.10.2018 -

06.02.2020

Taj Krishna

Trainee

2016 - 2017

EXPERIENCE

Bengal Nalanda Group

Bsc in Hotel Management

2015-2018

Bamanagar Subala High School

10+12

79%

2015

EDUCATION



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