Customer Service Associate
Resume:
CONTACT
**********@*****.***
SOUMEN SARDAR
OBJECTIVE
To work for an organization which will help in
value addition and serve as a springboard to
move ahead in my career by providing me
interesting career opportunities and harness
the best of my caliber.
Cleaning requirements
• Advanced beverage knowledge
• Section management
• Table service
• Food and beverage knowledge
• Spirits, wine and food service
• Fine dining experience
• E cient under pressure
• Point Of Sale system operation
• E ective sales techniques
• Guest rapport
• Food and beverage service
• Menu memorisation
• Food and beverage specialist
• Food hygiene protocol
• COVID-19 hygiene measures
• Spirits knowledge
• Table check-ins
• Food safety understanding
• High-volume dining
• Barista experience
• Food ingredients expert
• Product inventory maintenance • Extensive
hospitality background
• In-depth food and wine knowledge • Highly
responsible and reliable
SKILLS
Sakshi Gupta - Executive
Doubletree by Hilton
**********@*****.***
REFERENCE
Novotel
Guest Service Associate
•Provide excellent customer service for each guest entering the establishment.
•Ensure a clean environment and that designated tables are properly arranged.
•Awareness of which items are sold out or unavailable daily.
•Actively maintain a clean dining space for guests by clearing away empty glassware.
•Checked in with assigned tables periodically to ensure a positive experience for guests.
•Greet and welcome guests as they entered the restaurant and encourage guests existing to return soon.
•Present menu to the guest and suggest daily specials. 20.07.2017 -
04.09.2018
Doubletree by Hilton
Guest Service Associate
•Responsible to take orders and assist the cook to prepare food as per orders of customers.
•Competently utilize the POS to process customer orders, complete payment transactions, and issue receipts.
•Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, and accommodating the needs and requests of 100 customers daily.
•Maintain seamless day-to-day restaurant operations by deploying in-depth knowledge of appropriate food handling techniques.
•Design and deliver adequate training to a few newly hired waiters and trainees to acquaint them with restaurant operational procedures, routines, standards, and best practices.
•Responsible for assisting the manager in preparing the menu card as well as the price list and designing the outlet for operations.
04.10.2018 -
06.02.2020
Taj Krishna
Trainee
2016 - 2017
EXPERIENCE
Bengal Nalanda Group
Bsc in Hotel Management
2015-2018
Bamanagar Subala High School
10+12
79%
2015
EDUCATION
Contact this candidate