Robert Justin Campbell

** ****** ****

Canton, MA 02021

Cell 781-***-****

e-mail: adsk1t@r.postjobfree.com

Professional Experience:

June 2019 to Present

Central Office Field Engineer, South/Central Massachusetts, Bartech Staffing Inc. (contracted to Verizon)

Full Time contract employee, 40 hours/week

Responsible for all technical requirements for Moves, Adds and Changes in (20) VZ Central Offices in South/Central MA

Technical project administration using CCP, Nautilus (CoFEE), ICON, M-SOLV, EIU (Tirks), COEP, Bar Coding

Performed Site Surveys, defined material and cabling requirements, identified facilities issues affecting implementation

Familiarity with iEN (5G) initiative - One Network(1N)/Unified Transport Project standards including Ciena 6500S14 PTS NG ROADM, Photonics & Satellite shelves, Degree adds

Familiarity with VZW Inside Hut colocation requirements and standards for power, GPS, fiber and OSP cross-connections

Network transformation initiative for 5ESS/DMS switch consolidations and migration from copper to VoIP Soft Switch

Office alarming requirements and AI migration to VMN routers

Supporting NNI & COT associates with documentation and material requirements for new installs & equipment retirement

April 2012 to December 2017

E9-1-1 Tier II Engineer, Supporting the City of New York, Verizon (Post-Cutover)

Full Time permanent employee, 40+ hours/week (Rotating 24 hour coverage 24x7x365)

Advanced technical support for E911 Technology Refresh, SP4 Upgrade, CCMIS Upgrade

Installation & Maintenance activities supporting the City of New York [PSAC1, PSAC2, 1PP and FDCO's]

Tier II Engineering support for routine maintenance, patch management, Disaster Recovery, system HW & SW upgrades, network expansion, Technology Refresh, SP4 Upgrade, CCMIS Upgrade,

Incident Management, SAN Data Backup & Recovery, Disaster Recovery, Endpoint Security policies

Responsible for preparing & maintaining Change Management documentation, Technical MOPs, Installer and End User documentation

Remote support for deployment, ATP testing & cutover at PSAC2 & SDE01 including Out of Hours coverage, defined technical requirements for Tech Refresh, SP4 Upgrade, CCMIS Upgrade

Maintained Alert response matrices, developed processes & procedures for routine maintenance activities relate to trouble resolution, patch management, remote monitoring & disaster recovery

Trouble analysis and resolution of 1800 tickets/month

Defined firewall security zones between legacy Cisco networks at PSAC1 & City maintained Palo Alto networks at PSAC2

Identified Cisco firewall requirements for enterprise applications

Responsible for maintaining static IP assignments and project technical documentation

March 2008 to April 2012

E9-1-1 Deployment Manager, Supporting the FDNY & NYPD at PSAC1, Verizon (Pre-Cutover)

Full Time permanent employee, 40+ hours/week (Rotating 24 hour coverage 24x7x365)

Site Manager supporting FDNY & NYPD at PSAC1

On-site management for the deployment & acceptance testing phase of ECTP contract for E9-1-1 system for New York City leading to successful cut-overs in 2010 (FDNY), 2011 (NYPD) and 2012 (EMD).

Developed and cultivated productive relationships with DoITT program management, NYPD, FDNY and EMD Operations including agency executive & management personnel.

Technical expertise with project deployment schedules, Change Management & test procedures

Interface with CPE vendors, Verizon Field Operations, and customer Operations (NYPD, FDNY and EMD) on complex issues and engineering support related to network management.

Created ATP Test Plan and developed individual test cases for Windows servers & workstations, Airbus/Motorola Solutions E9-1-1 applications, citywide LAN/WAN, and network based ACD.

Managed the resolution of non-conforming issues and System Anomaly Reports (SARs) identified during ATP testing and Training

Provided leadership, guidance and training to Verizon E9-1-1 Tier 1 CPE support personnel and Vz Customer Care Center techs

December 2006 to March 2008

Site Engineer, Supporting Commonwealth of Massachusetts E9-1-1 Conversion, Verizon

Full Time permanent employee, 40 hours/week

Site surveys, hardware deployment, configuration, acceptance testing and cutover at multiple CoMA PSAP sites

October 2004 to December 2005 Various Contract Assignments:

April 2005 to December 2005 Project Manager/Field Engineer on AT&T Asset Recovery Project, Telamon, Inc.

Full Time temporary contractor, 40 hours/week

Nationwide program to recover inactive Cisco Optical/Electrical Transport equipment from AT&T facilities in 27 states.

Responsible for planning, scheduling, coordinating work on AT&T and customer optical networks, performing recovery tasks, project reporting, problem resolution, project docs.

Verified operational status of Cisco ONS15454 transport cards (DS1, EC1, DS3, OC3, OC12) using Cisco Transport Controller (CTC) .

October 2004 to February 2005 Lead Technician for Retail Point-Of-Sale (POS) Touch Screen Conversion (Various CVS Stores from Holyoke to Cape Cod)

• Full Time temporary contractor, 40 hours/week

May 2004 to August 2004

ITS Project Manager, Odyssey Systems Consulting Group, Inc., Civilian Contractor

USAF Combat Information Transport System (CITS), Program Managers Office, Hanscom AFB, HQ-ESC

May 2004 to August 2004

Full Time civilian contractor, 40 hours/week

Represented the CITS PMO for the installation and upgrade of F.O. Metro Area Networks at USAF facilities.

Establish and maintain relationships between Base Commanders, CS/CE personnel, prime and subcontractors.

Arrange and lead Site Survey, Kickoff and Design Review meetings at AF facilities and prime contractors.

Facilitate efforts of all stakeholders and direct prime and subcontractors from site survey through system test and cut-over.

Identify and address all Base/MAJCOM IT requirements and communicate such to civilian network engineers.

Coordinate engineering to evaluate existing equipment, determine re-use or redesign efforts to comply with Network Architecture.

Direct prime contractors' efforts on proposals and deliverable documents to ensure compliance with Base and MAJCOM requirements.

January 2000 to March 2003

Project Engineer, Communications Test Design, Inc., Westborough MA

Full Time permanent employee, 40 hours/week

Technical project administration for network expansion and upgrade projects in Central Office, POP Site and Controlled Environmental Vault (CEV) environments for Verizon, SBC/SNET, Global Networks and CLECs

Conducted Site Surveys, prepared Proposals, Survey Notes, Bills of Material, RFQ’s and Detailed Installation Specifications

Complete responsibility for initial installation of Verizon Global Networks (VZGNI) POP Site in Manchester, NH

Prepared site requirements and proposal documentation for multiple nodes on OC192 SONET Rings in N.E. Corridor

Defined mechanical, electrical &structural requirements, including transport equipment and cabling support, AC power & lighting, fiber protection systems, cable holes & fireproofing materials

Detailed installation and modifications of Tellabs Titan 5500 and Alcatel DACS digital switching systems

Installed, modified and replaced DC power distribution equipment in Central Office, POP Site and CEVs

Specified cabling requirements - fiber, coax, multipair, Timing, Alarms, OSS, CAT5, Ethernet, RJ11/45, power & grounding

Provided technical direction, mentoring and problem resolution support to Field Installation personnel

Responsible for multiple installation projects on simultaneous schedules in MA, RI, CT, NH, VT and NY

March 1995 to January 2008

Project Manager & Consultant, Corporate Start-up and Construction, Bear Cove Children's Center, N. Weymouth, MA

Part Time temporary contractor, 30 hours/week, as needed

May 1992 to June 1996

Vice President-Operations V & W Distributors, Framingham, MA, concurrently as,

Production Supervisor/Materials Manager (Part Time), Dram Packing Co., Framingham, MA (1990-1996)

Full Time permanent employee, 40 hours/week

Senior Manager in Production, Purchasing, Inventory Control, Customer Service, Warehousing, Fulfillment and Transportation.

Profit & Loss accountability for task, department and project level activities

Managed 40+ direct reports in multi-cultural workforce in multi-lingual environments (Spanish/Portuguese/Creole)

Increased revenues to over $1M/year by increasing production capabilities, reducing labor cost and eliminating waste/rework.

Supervised the transition from manual to semi-automatic processes, in incremental expansion from one to seven production lines.

Developed GMP policies and procedures related to production control and reporting, inventory control and materials usage.

Responsible for all Supply Chain Logistics and Transportation functions, negotiated LTL & small package delivery services.

Negotiated terms of order fulfillment services, bulk material deliveries, recurring orders for raw materials & packaging supplies.

Implemented JIT manufacturing principles and managed supply chain partners to maintain appropriate inventory levels for bulk materials, packaging supplies and finished goods to meet production and sales order requirements.

Developed and implemented BOM & Work Order modules, decreasing manual transactions and increasing production efficiencies.

August 1982 to May 1992

Logistics Specialist, NATO Seasparrow Surface Missile System, Program Managers Office,

Raytheon Co. Equipment Development Labs, Wayland, MA

DoD (US Navy) contracts for system development, production, support and spare parts (FFP, BOA, LOE, and FMS)

Experience in all aspects of Program Management and Manufacturing Administration, with emphasis on managing inter-disciplinary relationships toward problem identification and resolution

Prepared master scheduling for production, system integration, subcontractor coordination, customer acceptance & delivery of CLIN’s and CDRLs on contracts up to $100M

Coordinated Integrated Logistics System (ILS) activities for Depot Level Spares, ORDALT Kits, replenishment parts.

Performed risk assessment, program impact, obsolete component and product life cycle analyses and prepared transition to production review packages for program and division management

Participated in weekly Configuration Control Board meetings, coordinated SQA Action Items for system software upgrade

Wrote RFQs, Statements of Work, Project Directives and Investigation Requests resulting in ECO’s to component drawings

Represented PMO as liaison to Corporate offices for ethics investigation of fraudulent QA documentation

International Subcontract experience with Canadian and European manufacturers and customer representatives

Exceptional communicator at corporate levels of management, customers, suppliers, US and NATO Military personnel

Education:

Northeastern University, 1996 BS, Mechanical-Structural Engineering Technology

Northeastern University, 1994 AE, Structural Engineering Technology

Professional Certifications/Affiliations:

Registered Engineer-In-Training (EIT) Massachusetts Certificate #16508

Certified ITIL Foundations v3

Lean/Six Sigma training in J.I.T. manufacturing principles by implementing Process Improvement strategies

Former Member, Telecommunications Council of Advisors, Gerson Lehrman Group

Former Student Member, American Society of Civil Engineers (ASCE)

Former Member, Boston Society of Civil Engineers Section (BSCES)

DoD Security Clearance-SECRET (1983-1992)

Technical Proficiency:

Windows Server 2003/2008 Administrator, Active Directory, Group Policy maintenance, Enterprise applications

Over 30 years experience in A+ level PC and Macintosh maintenance; laptop hardware and peripherals; internal/external hard drives, network storage & tape backup, power supplies, modems, video, sound & motherboard installations; laptop dissection/reassembly

Digital transport communications equipment over copper and fiber optic networks, including transport technologies & requirements for voice to OC192 circuits; POTS, DACS, SONET, GigE, MUX, xDSL, ISDN, GPS Timing and Remote Alarms technologies

Fiber Ring installations and expansion of SONET Hub and Node facilities using Fujitsu FLM, Flash and Nortel Optera equipment

Familiarity with shelf provisioning including Transport, MUX & Common Cards and Plug-In-Equipment (PIEs)

Familiarity with various OE manufacturers - Fujitsu, Nortel, NEC, Tellabs, Alcatel, Cisco, ADC and Avaya

Knowledgeable of Bellcore, Telcordia, Verizon & AT&T standards

Detailed knowledge of industry standards; NENA 9-1-1, ANSI, ITU, TIA and CLEI/CLLI codes, MIL-STDs

Installation, modification and expansion of Lucent, Tyco, Hendry and Apex (DC) power distribution systems

Software Proficiency:

Expert level MS products including Windows, DOS, Office Suite, Excel, Word, Outlook, Project, Powerpoint and Access.

Expert level spreadsheet design, word processing and graphics applications; Visio, Adobe, MAC apps.

System Administrator for MAS90 Integrated General Ledger system, responsible for account definition, module setup & maintenance, backup & data recovery responsibilities.RDBMS design and implementation.

Professional References:

On request

U.S. Citizen authorized to work anywhere in U.S.A.

Registered for Selective Service

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