Team Member Administrative

Michelle A Johnson

**** ***** **, *** *******, La 70117* 504-***-***** ********@*****.***

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking, highly ambitious,willing to meet or exceed monthly quotes and capable of maximizing brand awareness. Competent administrative professional supporting the underwriting process with effective document evaluation, report and file management skills. Proficient in issuing quotes,gathering details and reviewing renewal requests. History of being an effective team member with full understanding of the underwriting process and team needs.

SKILLS

*Sound Judgement

*Strategic Thinker

*Approachable

*Reporting and Documentation

*Problem-solving

*Quality Assurance

WORK HISTORY

Telecommunicator, 08/2008 to Current

OPCD-New Orleans,La

*Responded to all inquiries from the general public in a prompt and professional manner

*Responded to citizensʼ complaints and requests for information and services.

*Helped citizens get emergency and non-emergency help in a timely manner.

*Answer all emergency and non-emergency, 311 calls for service. I also have dispatch training for NOPD.

EDUCATION

Delgado Community College-New Orleans,La

Associates of Arts:Criminal Justice, N/A

Frederick A Douglass Sr High School-New Orleans

High School Diploma:2002

CERTIFICATIONS

Certification in EPD since 2016

Certification in ETC since 2016

Certification in EMD since 2016

Certification in EFD SICE 2016

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