Heath care/ medical secretary/ receptionist/ customer service

Laryssa McGahey

Post Office Box ***- D’Lo, Mississippi 39062 - 601-***-**** – **************@***.***

Dear Sir or Madam:

I am writing – with great interest about the position that your company recently opened. I am an assertive, creative, and resourceful achiever who has forged a quantifiable record of professionalism, customer service and marketing/public relations accomplishments over the past twenty years. I invite you to review my credentials, confident that my full complement of skills will enable me to make an immediate positive impact with your company.

I take particular pride in being an effective communicator; you will benefit from my ability to empathize with the public, as well as my history of listening actively and enthusiastically. I am a quick study who is comfortable interfacing and negotiating with both corporate decision-makers and “people off of the street.”

Supervisors and colleagues alike will attest to my persuasive aptitude, intelligence, determination, and uncompromising work ethic. I am an independent and flexible performer who adapts easily to unforeseen variables. Similarly, I excel in fast-paced and high-pressure settings, with the ability to handle numerous tasks and tight deadlines.

My goal is to bring these attributes to an organization – such as yours where my background can be used to its fullest potential.

To that end, I have enclosed my résumé for your assessment. While it represents an adequate introduction, I believe that a face-to-face discussion will provide the best opportunity for me to learn more about your goals and convey the many ways that I can help you achieve them.

I look forward to speaking with you and thank you in advance for your consideration.

Sincerely,

Laryssa McGahey

Laryssa McGahey

Post Office Box 454- D’Lo, Mississippi 39062 - 601-***-**** – **************@***.***

PROFESSIONAL PROFILE

Over twenty years of experience in progressively challenging positions in varying arenas of private, health and research facilities.

Expertise encompasses medical knowledge and assistance in hospital and clinic arena, client and professional relationships, purchasing, accounting/bookkeeping, health and office administration.

Adept at creating credibility and empathy with public - assessing needs, building rapport and determining best interests of potential client in varying capacities.

Proven ability to ensure continued satisfaction with patients and colleagues.

Comprehensive health and medical knowledge, combined with ability to address/resolve patients and office personnel’s service issues.

Solid analytical and technical skills, balanced by highly developed interpersonal/presentational ability.

Enthusiastic learner who rapidly assimilates and incorporates new information.

Reputation for diligence, follow-through, and dedication to quality outcomes.

EXPERIENCE

Baptist Health System-Specialty Clinics, Jackson, MS 2020 - Present

Scheduler II & Certified Medical Secretary

Knowledgeable and experienced in using EPIC software.

Proficiently manage massive influx of calls on daily basis.

Professional liaison between Patients, Doctors, Nurse Practitioners, Doctor PA and Pharmacists.

Receive, initiate, schedule and thoroughly continue the process of Specialty Referrals.

Assist Patients with questions concerning their upcoming procedures.

Verification of correctly scheduled testing and screenings (Fasting, A.M., etc.).

Scribing and routing of patient messages and concerns to and from Doctors and Nurses.

Scribing and routing of corporate messages and concerns to and from Doctors and Nurses.

Merge, maintain and correct vast amounts of medical records for Hospital, Specialty Clinics and Primary Clinics.

Carry out protocol regarding insurance contracts and Physicians credentials.

Daily interface with offices of Neurology, ENT, IM, Endocrinology, Rheumatology, and GI

Routine meetings with Managers and Supervisors discussing solutions and implementations for work-flow concerns.

Skycare, Starkville, MS 2016 – 2020

Office Manager

Initiated, drafted, completed and filed away all paperwork for emergency flight company

Maintained complex FAA logs

Accounts payable, accounts receivable and general bookkeeping for expanding company

Maintained company inventory in vast capacities (parts for planes)

Mississippi State University, Starkville, MS 2007 – 2016

Social Science Research Assistant

Set up systems in lab setting to gather data through differing environments for educational and health research.

Compiled data and statistics for researches.

Statistic reporting

Inbound calling

Attended Board meetings in reference to ongoing projects

Trained new Research Assistants

Flight studies

Beta studies

Research paper copies for legislators involved in voting for or against new laws

Setting up protocols to get info to pass rules

Learned new languages through voice recognition programs (to pronounce words when speaking to different regions.

Contact this candidate