STEPHANIE MCGRIFF
Muncie, IN *****
adsk1a@r.postjobfree.com
Authorized to work in the US for any employer Accomplished handling file and document management and inventory
SUMMARY allocation. Proficient in maintaining stringent financial controls and timelines. Dedicated, committed and a headworker. Great ability to work under pressure and excellent communication skills.
Swift problem solver with quick solutions to a wide array fo issues. Authorized to work in the US for any employer
Work Experience
Call Center Representative
T.J Rohleder - Remote
August 2022 to Present
• make over 60 calls a day
• set up appointments
• put appt. on owners google calendar
• take notes of call
• put all their information on a spreadsheet
• data entry
• use Microsoft business
Shift manager secretary and sales
Plenty of Room - Muncie, IN
September 2018 to August 2022
Clean up
Painting
Procurement
Interior design
bought materials and supplies
Sales calls to potential tenants
Made/ received calls from tenants and potential tenant Bought products needed for jobs
Greeted callers enthusiastically.
answered/ returned emails
Conducted follow-up calls and emails to clients
Cold calling
Made sure workers had everything needed
Scheduled appointments
Booked travel accommodations
Managed managers' calendar
Market research
Provided customer service at first point of sale
Took care of customer concerns and questions
Billing issues
Provided clerical support to company employees by copying, faxing and filing documents. Secretary/Sales
A & M Installs - Parker City, IN
January 2005 to January 2009
A&M Installs was a company that worked for Dish Satellite Ordered satellite equipment for jobs
Called potential customers
Scheduled appointments
Sales
Kept track of inventory
Customer service
Made and received calls
Sent/ received emails
Sent out important paperwork through mail
Copy and paste
Scheduling
Kept track of all jobs, what one was being worked on and what one was finished Scheduled appointments and conducted follow-up calls to clients, Transcribed phone messages and relayed to appropriate personnel Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Organized and updated schedules for supervisor and owner Promoted team productivity by keeping supplies organized and well-stocked Filed paperwork and organized computer-based information Handled incoming and outgoing mail
Email and faxes
Managed and reviewed filing and office systems
Handled petty cash
Education
GED
Muncie Area Career Center - Muncie, IN
April 2001 to May 2001
Skills
• Multi-tasker Confidentiality and Data
Live chat Protection
Sales Office Supplies
Shipping & receiving Supply Inventory Control
Document and File Packaging and Shipping
Management Support
Multitasking and Time Product Evaluations
Management Payroll Processing
• Interior Design
• Gardening
• Personal Assistant Experience
• Calendar Management
• Document Management
• Negotiation
• Shift Management
• Office Management
• Event Planning
• Salesforce
• Account Management
• Research
• Recruiting
• Inside sales
• Microsoft Office
• Pricing
• Merchandising
• PCI
• NetSuite
• Google Docs
• Adobe Photoshop
• Adobe Illustrator
• Windows
• Lead generation
• Procurement
• Computer Networking
Assessments
Work style: Reliability — Expert
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Customer focus & orientation — Familiar
August 2022
Responding to customer situations with sensitivity Full results: Familiar
Sales fit — Proficient
August 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Sales skills — Familiar
August 2022
Influencing and negotiating with customers
Full results: Familiar
Call center customer service — Highly Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Written communication — Familiar
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
General manager (hospitality) — Proficient
August 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The reason why im looking for a remote stay at home job. I'm considered to be medically frail and cant be on my feet for long periods. That is why I had to quit my job this month, August of 2022 and actively looking for a remote job.