Staff Sergeant Collections Specialist

CHARLES QUINN

402-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

DAWSON GROUP INC., San Antonio, TX August 2020 – July 2022 Accounts Receivable/Billing Specialist

• Responsible for timely processing of billings, and credit memos, as well as reconciling past due invoices for various types of government contracts using Deltek Costpoint, Jamis, Square online credit card system and Federal Government portals WAWF, IPP, GFEBS, GSA (assist, ocfo, vcss).

• Reviewed invoices for accuracy, identified, and resolved issues to ensure compliance with contractual requirements. Weekly reconciliation of balance sheets to maintain efficiency and accuracy.

• Supported various aspects of the accounting function, including the monthly close process, reconciliations, audits, and special projects as needed.

• Downloaded and researched detailed payment receipt bank information.

• Daily EFT and check payment processing and posting utilizing Wells Fargo online system to ensure payments are being posted correctly outstanding invoices (over 2000 receipts monthly). HARLAND CLARKE HOLDINGS/SCANTRON CORPORATION, Omaha, NE March 2009 – April 2020 Senior A/R Administrator/Collections Specialist

• Reduced Accounts Receivable balances for assigned portfolio, military/government, and large customers.

• Analyzed and processed accounts for credit hold/release and handled sensitive client negotiations.

• Leader of process improvement analysis team acting as a subject matter expert (SME) and liaison between upper-level management, and internal accounts receivable teams to improve process improvement strategies to reduce overall DSO and past due balances.

• Diligent in helping transition accounts receivable and collections teams to corporate location.

• Served as a subject matter expert and lead trainer for new employees which led to a smooth transition.

• Determined need for 3rd party collection, working bankruptcy cases, in collaboration with internal legal counsel management and other internal departments for nonpayment of customer accounts.

• Communication of A/R information to internal departments and external customers.

• Performed daily collection calls to customers and vendors, coordinated preventive maintenance of delinquent customer accounts, handled all credit related issues, worked with internal/external audit, tax dept., while utilizing Oracle, SAP, AS400, MS Excel, SAS, Doc View, Tungsten, cyber source, Ariba, WAWF (Military and Government Billing), Learning Management System (LMS) Six Sigma Certification Training and various other company software.

• Nominated for the 2017 quarterly (Q4) customer/client focus Core Value Award.

• Within first seven months of employment, implemented new processes with collection team to improve past due receivables by $6M and collecting old debt going back 3+ years.

• Proactively managed more than 2,500 active customer accounts, worked closely with customers to aid with invoices and statements, resolved disputes, discrepancies, and organizing payments. ALLIED OIL & SUPPLY/INFOUSA, Omaha, NE 2007 – 2009 Credit and Collection Specialist

• Managed and maintained the accurate and timely collection of all designated trade receivables.

• Provided problem solving and account reconciliation using effective verbal and written communication.

• Researched, released orders, performed credit analysis, and reviewed lines of credit.

• Improved DSO from 45 days to 33 days.

• Monitored account receivable portfolio for a million $ company. HEWLETT PACKARD CORPORATION, Omaha, NE 2006 – 2007 Collection/Accounts Receivable Specialist III

• Maintained effective lines of communication and negotiation with customers and internal departments regarding questions and issues effecting DSO and timely payments.

• Document customer and sales communications in the appropriate receivable system modules for history and action steps and ensure prior commitments have in fact occurred.

• Identified and resolved issues impacting the Corporate DSO and Receivable Delinquency objectives and provided month-end reporting as identified by Collection Management.

• Monitored unapplied and/or on-account cash items for repayment application.

• Maintained customer master information within the appropriate receivable systems. CONAGRA FOODS, Omaha, NE 2000 – 2006

Credit/Collection/Cash Application Specialist

• Maintained the accurate and timely collection of all designated trade receivables.

• Average year end numbers greater than 98% current in trade receivables.

• Utilized problem solving and account reconciliation, along with effective verbal and written communication skills.

• Analyzed and processed accounts for credit hold/release.

• Researched/utilized Crystal Reports as search and cash application aid for several operating groups.

• Applied inter-company transfers utilizing Oracle Database and Legacy accounting systems and developed an understanding of accounts receivable and credit memo functions. NEBRASKA ARMY NATIONAL GUARD/MILITARY POLICE CORP 1996 – 2004 Staff Sergeant

• U. N. peacekeeping deployment to Kosovo (October 2003 – September 2004); managed and trained approximately 15 soldiers performing military police operations.

• Non-Commissioned Officer in charge of unit safety, retention, physical training, and soldier compliance. EDUCATION AND CERTIFICATIONS

UNIVERSITY OF NORTHERN IOWA

Bachelor of Arts in Sociology and Criminology, 1993 – 1995 KIRKWOOD COMMUNITY COLLEGE

Associates of Arts, 1990 – 1992

Certifications:

Six Sigma Lean Performance Metrics Training, Process Improvement, White & Yellow Belt Certifications, 2019 TECHNICAL SKILLS

Oracle, Deltek Costpoint, Excel/Word, DocView, AS400, SAS, Salesforce, Get Paid, PeopleSoft, Crystal Reports, SAP, Pivotal, Credit Card Processing, Cardholder Processing, Commercial Card Processing, Collections, Chargebacks/Retrievals, Authorizations, Cash & EFT Applications, Subject Matter Expert (SME), and Process Improvement Leadership Analyst.

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