Customer Service Representative
Resume:
Alvida Hechevarria
Charlotte, NC *****
*******************@*****.***
Server,Food Runner,Host,Cashier,Busser,Customer Service, Call Center,Delivery Driver Charlotte, NC
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
FedEx Delivery Driver
FedEx Ground - Concord, NC
November 2021 to August 2022
• Delivered a wide variety of packages, including Goods
• Assured Packages arrived at destination
• Utilized Tablets to process and ensure timely deliveries
• Received, unloaded and delivered packages
• Refueled vehicle
• Adhered to Department of Transportation (DOT) regulations
• Assured inventory was consistently accurate
• Established long-term customer relationships
• Maintained ongoing communication
• Loaded packages
• Delivered products in a timely and courteous manner
• Obtained package signatures
• Drive box trucks
• Drive steps Vans
Delivery Driver
Amazon DSP - Concord, NC
September 2021 to November 2021
• Delivery package to the costumers
• Van Driver
Call Center Customer Service Representative
Barri Financial Group - Houston, TX
August 2020 to March 2021
• Costumer service
• Incoming calls
• Outgoing calls
• Send money to other states and countries
• Help the guess they they have any problems with their transaction
• Release the transfer already paid
• Network
• Computer skill
• Microsoft
• Payroll Administrator
Cashier/Customer Service
Panda Restaurant Group - Houston, TX
December 2019 to June 2020
• Customer Service
• Cashier
• Served meals
• Help people with what they need and want
Server
LITTLE NAPOLI - Houston, TX
June 2019 to November 2019
• Served meals
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
• Took food and drink orders
• Welcomed customers as they arrived
• Handled some tables daily
Server/Food Runner
Four Seasons
April 2018 to March 2019
• Loss and winning computations
• Order delivery practices
• Proficient in [Software]
• Bar and beverage restocking
• Hospitality service expertise
• Meal delivery
• Condiment refilling
• Cleaning and sanitizing
• Payment processing
• Food station setup
• Beverage preparation
• Loss prevention
• Product and service sales
• Checkout consistency
• Cash register operations
• Written and verbal communication
• Safe verifications
• Cleaning procedures
• Payment accepting
• Customer direction
• Payments posting
• Reports and documents
• Price changes
• Daily transaction summarizing
• Adaptability
• Receipt and refund issuance
• Customer relations
• Money handling
• Friendly demeanor
• Credit card processing
• Computer proficiency
• Good telephone etiquette
• Staff training
• Refund handling
• Cash register operation
Busser
Jonathan's The Rub - Houston, TX
February 2017 to May 2018
Cashier
Chipotle Mexican Grill - Houston, TX
January 2016 to November 2016
• Operated cash register[s]
• Counted out cash drawers
• Handled refunds
Education
High school diploma
Skills
• arrangements
• Cash
• Cash handling
• Cash register
• collection
• Customer service
• Food safety
• Inventory
• Needs assessment
• Problem Resolution
• Process improvements
• RECEPTIONIST
• RETAIL SALES
• seating
• Security
• training
• Hostess
• Host
• Busser
• Waitress
• Server
• fast learner
• Organizational Skills
• Microsoft Excel
• Powerpoint
• Basic Math
• Food Preparation
• Food Handling
• Typing
• POS
• Cooking
• Food Service
• Cashiering
• Financial Services
• Accounting
• Merchandising
• Inventory Control
• Bartending
• Kitchen Experience
• Restaurant Experience
• Microsoft Word
• Pricing
• English
• Heavy Lifting
• Sales APTITUDES
• Cash handling
• Cash handling expert
• Food preparation
• Guest seating arrangements
• To-go order preparation
• Customer service
• Team standards
• Bill computation
• Table setting
• Food sales and promotion
• Food running
• Menu memorization
• Communication skills
• Interpersonal relations
• Needs assessment
• Attention to detail
• Leadership
• Team collaboration
• Food safety
• Problem Resolution
• Process improvements
• Cross-functional training
• Food preparation and safety
• Banquet coordination
• Product deliveries
• Heavy lifting
• Interpersonal skills
• Guest inquiries
• Cash register systems
• Proper refund verification
• Security monitoring
• Cash register skills
• Currency counting
• Wire transfers
• Cash drawer management
• Cash balancing
• Payment collection
• Order taking
• Basic math skills
• Refunds and exchanges
• Customer assistance
• Cash report creation
• Inventory management
• Check cashing
• Identification checks
• Exchanges
• Análisis y asesoramiento de clientes
• Gestión de proyectos
• Enlace de equipos
• Emprendedor
• Gestión de datos
• Persona extremadamente organizada
• Desarrollo de personal
• Liderazgo de equipos
• Gran comunicador verbal
• Finanzas y presupuestos
• Procesos y análisis de gestión de riesgos
• Solución de conflictos
• Negociador influyente
• Hábil en la resolución de conflictos
• Observador
• Análisis de informes
• Financial & Accounting
• QuickBooks
• Time Management
• Account management
• Customer relationship management
• Communication skills
• Management
• Supervising experience
• Business Development
• Marketing
• Adobe Analytics
• Adobe Acrobat
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft Office
• SharePoint
• CRM Software
• Analytics
• Business Analysis
• Google Analytics
• Computer Networking
• Support Engineer
• Search Engine Optimization (SEO)
• Microsoft SQL Server
• SQL
• Banking
• Upselling
• Customer support
• Transportation
• Driving
• Delivery driver experience
• Agile
• Commercial driving
• Logistics
• Box truck
• Route driving
• Courier
• Bilingual
• Warehouse experience
• Van driver
• Load & unload
Languages
• English - Fluent
• Spanish - Expert
Certifications and Licenses
Food Handler February 2018 to February 2020 Texas Alcoholic Beverage Commission February 2018 to February 2020 food handler certificate Non-CDL Class C
Driver's License
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