Assistant Manager Customer Service
Resume:
ARUN SRIVAS
Assistant Manager
**************@*****.***
**-*, ********** ***** ****** MP (India)
EDUCATION
Bachelors of Science from Model Science College, RDVV University, Jabalpur (Batch-2006 to 2009) WORK EXPERIENCE
Girnar Care Pvt. Ltd. (Sep’ 2020 – Present)
Assistant Manager (LOAN & INSURANCE)
Handling a team of 60 sales representatives providing training, allotting sales targets and handling escalations.
Cross sell (general insurance & Loan) Products to existing /new customers of bank
Visits to bank branches across the assigned branches.
Plan & achieve monthly, quarterly & annual volume targets.
Assist / help to generate leads and log in prospective applications.
Build relationship with the business partners ensure the team targets and met effectively.
Ensuring that customers are well informed of the product features sold through RM’s /Bank.
Acting as team leader and reporting the number of applications logged in for the reporting manager without fail.
Achieved the target of 2 crores vs. planned target of 1.7 crores.
Responsible for handling sales of whole West Zone.
Responsible for closing the final deals to bring in new customers.
MIS management and weekly reporting to Zone Head.
Well versed with the entire range of product suite and latest updates about the company. Home Credit India (June’2018 – Jan’2020)
Sr. Sales Team Leader (LOAN & INSURANCE)
Leading, managing and motivating an inside sales team of account managers to implement a sales strategy and meet agreed targets.
Developing targeted inside sales campaigns and working with partner function teams to set up new campaigns.
Managing the agreed levels of calling activity to raise revenue streams in conjunction with the partner sales teams.
Setting strategy around shared service support of channel relationships for business partners.
Compiling weekly/monthly/annual reports on targeted activity and proactively addressing shortfalls.
6+ years of experience leading a team in a sales or customer service environment.
4+ years of experience in Inside Sales / Account Management / Channel Management
Out-bound and In-bound call experience.
Effective and professional verbal and written communication.
Ability to manage and communicate strategy to senior level management.
Acting as team leader and reporting the number of applications logged in for the reporting manager without fail.
Handling a team of 26 sales representatives by providing training, allotting, sales targets and escalations.
Responsible for closing the final deals to bring in the new customers. One Point One Solution (June-2017 to May 2018)
Identified trends and business development opportunities in assigned territory.
Conducted cold call b2b sales for targeted organizations.
Inventoried stores’ stock and assisted management with re-orders.
Created sales plans and quotas to support organizational objectives.
Monitored budgeted targets including sales and expenditures.
Ensured products and promotions knowledge of sales personnel selling to consumers. First Source Solutions (Dec2012 to Apr2017)
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Skills, Quality & Achievements
Business Development, Client Servicing, Analytical, Relation Management, M S Office, People Management, Leadership, Adaptability, Data Analysis, Report Management.
Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
Awarded as Star Team Leader in First source in AUG’14, DEC’14& AUG’15.
Best Team Leader award in HCI first & last quarter, 2019
Good analytical skills, knowledge and optimum use of calibration, tools to reduce errors, enhance customer experience and service delivery.
Enjoying the profession though the job satisfaction, taking tasks and completion on time
First source Quarterly Star in Jan’16.
I hereby declare that the information given above is true to the best of my knowledge and belief.
Date-24-11-2021
Arun Kumar Srivas
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