Assistant Manager Customer Service
Resume:
Peyton Higgins
Norton, MA *****
*************@***.***
Skills
Customer Service and Rapport
Warm and Friendly
Cool Under Pressure
High Energy and Stamina
Bathroom Servicing
Food and Beverage Service
Verbal and Written Communication
Transactions and Cash Handling
Dining Room Cleaning and Upkeep
Able to Lift 30 Pounds
Service-Oriented
Food Safety Standards
Adaptable and Flexible
To-Go Order Preparation
Courteous Phone Demeanor
Multitasking and Prioritization
Trash Collection and Disposal
Supply Replenishment
Kitchen Cleaning and Dishwashing
Content Creation
Analytics and Reporting
Attention to Detail
Positive Attitude
Interpersonal Skills
Issue Resolution
Experience
January 2018 to present
Video editing
Social Media Marketing
Video production
Social Media Management
March 2014 to January 2017
Dominos Pizza of Pawtucket, RI
General Manager
Opening and Closing the restaurant
Prepping food/store for the day and night shift
Putting away food that has been delivered
Cooking cutting and boxing food
Deciding what deliveries each driver would take
Answering phones and speaking/taking care of customers and or any issues they have
In control of/keeping track/counting the restaurants money
Completing shift change
Completing closing checklist which includes end of day computer process, cashing out delivery drivers, counting
the till, and bringing deposits to the bank
December 2021 to February 2022
Whipped LA City of Los Angeles, CA
Assistant Manager
Maintained order and cleanliness of work areas to conform with health codes.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Acquired new skills to support team and further accommodate customer needs.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Gathered ingredients and cleaned and cut food items to prep recipes.
Received food orders from individuals and explained offerings.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Complied with company service standards and adhered to inventory and cash control procedures.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Operated cash register to process cash, check and credit card transactions.
Coordinated guest relations to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve food service and team performance.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided sauces and drink refills requested by customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Prepared and served cold, hot and [Type] beverages to guests.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Completed sweeping and vacuuming, glass cleaning and trash collecting.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Responded promptly to requests to clean and sanitize areas after accidents.
Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Washed and polished glass windows and doors to keep entryways clear and professional.
Education and Training
July 2015 William E. Tolman High School Pawtucket, RI
High School Diploma
I am a determined and dedicated worker
I am always looking for ways to improve and expand my knowledge in any way I can
When I am given a task I devote my full attention to completing said task
I know there is always room to grow in everything I do
I may not know the best way of completing a task but I will not hesitate to ask my supervisor for guidance or
advice
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