Customer Service Cbse

PERSONAL DETAILS

M: +91-709******* (India)

Email: *******************@*****.***

Skype: virendersinghjina

Date of birth: 05th FEB. 1990

Languages: English, Hindi

Marital Status: Single

Nationality: Indian

CARRER SUMMARY

Oct’21- Till now

Restaurant Manager

The Park, Indore

(Pre-Opening)

March’19– Sep’20

Restaurant & Bar Manager

Holiday Inn Resort Kolkata NH6

(Pre-Opening)

Feb’18 – March’19

Outlet Manager–

Radisson Blu Resort & Spa Udaipur.

Nov ’14 - Jan’18

Assistant Restaurant Manager

F&B Executive

F&B Supervisor

Radisson Blu plaza, Hyderabad

July ’12 – Oct’14

F&B Assistant

Vivanta by Taj Surajkund, NCR Delhi.

BIRENDRA SINGH JINA

PERSONAL SUMMARY

Accomplished Manager with 10 + years of extensive experience in Food & Beverage Operations. Proven ability to generate revenue, deliver result, develop talent, maintain costs, examine market needs & identify new revenue streams in order to achieve forecast, departmental goals and increase GOP. Confident, highly resourceful and reliable with an in depth understanding of bars, restaurants, hotels and hospitality industry. An outgoing, dynamic and sales driven professional who has a relentless drive to deliver more than just results.

WORK EXPERIENCE

The Park, Indore (Pre-Opening)

Restaurant Manager - Oct’21 – Till now.

21+ staff in 4 different outlets comprising of Coffee shop, Bar, IRD & Flurys.

Key Duties and responsibilities

Plan, organize, control and direct the work of employees in the outlet while ensuring guest satisfaction

Appraise staff performance and provide feedback to improve productivity.

Ensure the training of employees on SOP’s, report preparation and technical job tasks.

To give training to the team members about Up/suggestive selling, Product Knowledge, Promotions etc. to improve guest service and Medallia score.

Respond to guest complaints in a timely manner.

Work with other Director of F&B managers and keep them informed of F&B issues as they arise.

Manages to achieve or exceed budgeted goals.

Control operational costs and identify measures to cut waste.

Sets a positive example for guest relations.

Provides feedback to individuals based on observation of service behavior.

Handles employee questions and concerns.

Participates in the employee performance appraisal process, giving feedback as needed.

Interacts with guests to obtain feedback on product quality and service levels.

Empowers employees to provide excellent customer service within guidelines.

Create detailed reports on weekly, monthly and annual revenues and expenses.

Recommend ways to reach a broader audience (e.g. discounts and social media ads).

Ensure optimal level of service, quality, and hospitality are provided to guest Holiday Inn Resort Kolkata NH6 (Pre-Opening)

Restaurant & Bar Manager - March’19 – Sep’20.

25+ staff in 4 different outlets comprising of Speciality restaurants, Coffee shop, Bar, IRD.

Sprawled across 13 acres with 90 well-appointed rooms and suites. KEY SKILLS ANDCOMPETENCIES

• Strong interpersonal skills.

• Confident and articulate when

communicating with

customers.

• A deep understanding of food hygiene and

health and safety issues.

• Ability to present and persuade in

an articulate fashion.

• Knowledge of food, drink and their

development/ implementation.

Radisson Blu Palace Resort & Spa Udaipur.

Outlet Manager - Feb’18 – March’19

15+ staff in 2 different outlets comprising of Speciality restaurants & IRD. Which include maintaining the restaurant's revenue, profitability and quality goals & ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Radisson Blu plaza, Hyderabad

Asst. Manager & F&B Executive - April ‘16 - Jan’18

• Responsible for the smooth running of All-Day Dining and IRD, their business performance. Maintaining high standards of food, spirits, wines, and other beverages in accordance with hotel health and safety requirements. Plan and organize various food festivals, restaurant promotions or special occasions. Implementing creative standards and help to deliver an amazingly consistent service to our customers at all times.

F&B Supervisor - Nov ’14 – Mar ’16

Vivanta by Taj Surajkund, NCR Delhi

F&B Assistant – July ’12 – Oct ’14

Key Accomplishments

Awarded once as Mr. Empowerment (Supervisor) of the year.

Achieved the highest budget with +35 lacks (25%) YTD in IRD, the highest in Radisson Banjara hill till the time. (Asst. Manager)

QPR rating of 94.6% for Food and Beverage the highest in Radisson Banjara till the time. (Asst. Manager)

Awarded as a Trainer (Asst. Manager) of the department.

Trained as a Personal Butler with Vivanta by Taj Surajkund, NCR.

Played a major role in motivating the team to always achieve excellence.

Appraisal rating of excellent.

Maintaining consistently the guest questionnaire rating above 95%.

Educational Qualifications

• Bachelor of hotel management from Institute of G.I.H.M, Almora

(U.K), 2008-2012.

• Senior secondary school from CBSE board in 2008.

• Secondary school from CBSE board in 2006.

Contact this candidate