Data Entry

Job Announcement Number: ASO-ATO-**-B***R-*****

Job Title: Management and Program Assistant

Citizenship: US Citizen

Military Experience: US Army, Honorable Discharge, 10 point preference Veteran

Education:

Ultimate Medical Academy: Tampa, FL

Diploma: Medical Billing & Coding

Graduated: August 2015

Colorado Technical University: Colorado Spring, CO

Bachelor’s Degree: Business Administration

Graduated: May 2014

Summary of Skills

Computer Skills: Microsoft Office Suite, Microsoft Word, Outlook, Excel, PowerPoint, Data Entry, Typing Speed 45 plus words per minute with accuracy

Extensive knowledge and the ability to use different types of office equipment to include printers, copiers, fax machines, and multi-line telephones

Understanding of HIPPA and other confidentiality regulations

Actively participate in maintaining a safe and effective work environment

Great attention to detail and office skills have been improved throughout the years in my different jobs and positions

15 plus years of utilizing excellent customer service skills

Ability to interpret and solve customer issues including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership techniques, production methods, and coordination of people and resources

Effectively communicate information to both internal and external customers regarding services, such as location of departments or offices, employees within the organization, or services provided to customers within all facilities worked

Accurately and timely operate busy multiple line telephones and communicate with customers to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments to as many as 50 to 100 customers per day

Actively and effectively listen to customers to understand and resolve complaints, giving full attention to what they are saying, taking time to understand all points being made, asking questions as appropriate, and not interrupting at inappropriate times

Communicate with individuals within and out the organization, representing the organization to customers, the public, government, and other external sources

Actively seek ways to help others

File and maintain records both electronically and manually

Self monitoring skills and ability to recognize and be aware of others’ reactions and understanding of why they react as they do being sure to utilize my interpersonal skills

Knowledge of how administrative, financial, and other business support assignments contribute to the daily functioning of the organization

Apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within my civilian and military career

Very strong leadership skills have been demonstrated in all of my positions allowing me to gain more responsibility

Maintained positive relationships with individuals from various cultural backgrounds, socioeconomic situations, and ethnicity

Experience:

A & M Service

Job Placement Receptionist

October 2007 – May 2015

40 Hours-Per-Week (Full Time)

Serve over 30 visitors a day by greeting, welcoming, directing, and announcing them properly

Effectively and efficiently answer, screen, and forward all incoming phone call while providing basic information to customers as needed

Receive and sort any and daily incoming mail, deliveries, and couriers

Maintain and update appointment calendars and schedules for meeting and appointments

Carried out all daily assignments with minimum supervision

Performed other clerical receptionist duties such as filing, photocopying, etc.

Maintains a safe and clean reception area by complying with procedures, rules, and regulations

Maintains continuity among work teams by document and effectively communicating actions, irregularities, and continuing needs

Military Experience:

U.S. Army, Washington, DC

Supply/ Logistics Specialist

March 2004 – September 2007

3 years 6 months Active Duty Military

Inform customers by mail and/ or telephone of order information, such as unit prices, shipping dates, and any delays that may take place

Respond to various customer complaints while complying with the organizations rules and regulations

Obtain names, addresses, billing information, product numbers, specifications of items to be purchased to enter information on order forms

Review over 25 orders a day for completeness according to unit reporting procedures, forwarding all incomplete orders to upper management for further processing

Provide information to supervisors, co-workers, and subordinates by use of telephone, written form, email, and in-person

Schedule all meetings, maintain calendars, travel records, and travel arrangements for management and staff members

Provide information in written and oral form to organizational staff members on policies, implementation of new office policies and systems

Utilize data entry by entering and tracking all budget expenditures, purchases, and inventory for the organization

Perform daily administrative task such as maintaining information files and processing paperwork

Maintain an orderly supply room and distribute supply according the needs of the organization

Conduct monthly property inspections to maintain internal control of all property

Maintain computerized automated system for tracking purposes, which helps in reconciliation of discrepancies ensuing effective use of funds

Purchase supplies for administrative use, equipment/furniture assuring all purchases are made through appropriate channels

Verify accuracy of financial information and/ or transactional data

Prepare and manage correspondence to include, tracking, compiling, and analyzing invoices, shipping documents, and contracts for a wide variety of programs

Prepare and maintain work records and reports of information such as receipts or inspection results

Inspect equipment for wear and conformance to specifications

Collaborate with employees and management to solve all work related problems, utilizing problem solving skills to resolve the issues

Organize and manage documents, files, and records to include providing computer assistance to customers and other members of the organization

Contact this candidate