Manager Assistant Customer Service

AMBYR R. BROCK

CORE COMPETENCIES *****.*****@*****.*** Hercules, CA 510-***-****

Cost Client Project Controls Relations Management Process Leadership Improvements End-to-Development End Operations Operational Budget Customer Development Management Service Business Expert Logistics Progress Enhancement Mediation Monitoring Prioritization Data Integrity CRM PROFESSIONAL Customer Service EXPERIENCE Liaison Tutor & Mentor August 2008 – May 2020 Richmond Police Activity League

• Coordinated students large-scale program and family events to engage and capture community agents and

• Advanced communication and marketing efforts for recruitment, securing 12 summer camp counselors

• Served that increase on the engagement, Strategic Planning enrollment, Committee and retention with the Center Director to develop programs and initiatives

• Designed sessions, and and seminars created academic and career-readiness programs, including trainings, workshops, tutoring

• Assisted assessments in the and oversight surveys of to company analyze programs goals, strategies, and services and performance rendered measures while administering

• Provided one-on-one academic coaching, tutoring, and mentoring sessions to all program participants Project Manager Assistant May 2016 – August 2017

360 Total Concept

Administrative • • • • • • • Administered outsourcing Streamlined filing Captured operational Assessed operations, Managed support, Drafted, manager Extracted performance processes reviewed, implementing and project the and weekly, and efficiency costs data Coordinator day-indicators executive built end-quality documents management to-by monthly, to-and strategic day researching end by corrected process assurance leaders operations more business – and Intern partnerships to than systems ensure of improvements, quarterly contractual third-changes metrics development for 12% of the compliance party Special through with reports company, vendor agreements vendors, and Projects the for to and revising modernization $track including to 1.applicability 1M capture clients, and project to internal $change providing 5M cost and performance construction of internal to effective processes orders, company-facility comprehensive stakeholders June and solutions codes, and projects, wide notified 2015 analyze standards spreadsheets – executive reducing project to August key enhance of 2015 and Oakland Unified School District

• Headed and financial the administrative records, and scanning duties of confidential 30 schools in documents the district, including authoring manuals, store files

• Developed community and agents, oversaw parental customer guardians, service and initiatives students to strengthen rapport with external stakeholders,

• Restructured data management systems to incorporate digitized documents and electronic systems. o Increased operational efficiency, workflow, and productivity by more than 20%

• Collaborated with administrators in assessing institutional policies to then update ineffective procedures EDUCATION Bachelor of Arts in Business Administration May 2019 Stillman College

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