Administrative Secretary Customer Service

*** ****** *** ********* *** YORK *****

PHONE ***-406- 7483 EMAIL: *****************@*****.***

MELISSA LOCKWOOD

CAREER OVERVIEW

Office Administrator that is motivated and solution orientated with extensive experience in a fast paced environment. Resourceful leader who has demonstrated creative and profitable approaches to problem solving and ability to resolve complex and sensitive needs within a business environment.

Experience in Microsoft Office; Word & Excel

Proven commitment with clients and customers

Strong communication and organizational skills

PROFESSIONAL EXPERIENCE

4/2017-2/2020 Paychex Rochester, New York

National Sales Support

Contacted prospective clients and generates leads for the appropriate outside sales representative

Tracked daily production and expected weekly/monthly performance in order to meet call, lead and revenue quotas

Reviewed possible payroll options to prospects

Scheduled outside sales appointments for field representatives

Rochester, New York

10/2015-04/2017 ACM Labs

Customer Service/ Billing Specialist

Assisted patients in understanding explanation of benefits statements.

Accepted and processed patient payments over the phone

Located and applied proper insurance coverage to patient accounts

Collection co-pays on delinquent accounts

Applied all payments to patient billing accounts

Located, verified and updated patient information pertinent to proper billing

Maintained and enforced patient confidentiality HIPPA laws

PROFESSIONAL EXPERIENCE

1998- Present Lockwood Appliance Service Rochester, New York

Administrative Secretary

Answer high volume inbound calls, give information to callers and take messages

Handle callers inquiries

Make copies and other printed material

Schedule and confirm appointments for clients

Conduct basic billing

Invoicing for service calls

Building and maintaining relationships with factories and dealers

Order office supplies

Provide services to customers, such as order placement and account information

EDUCATION

Webster Schroeder High School Webster, New York

General Education Diploma

Shear Ego International School of Beauty 2/2012-1/2013 Rochester, New York

REFERENCES AVAILABLE UPON REQUEST

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