Support Specialist Customer Service
Resume:
Work History
Customer Service / Creative
James
Rivera
Contact
Address
San Diego, CA, 92114
Phone
*******@*******.***
Skills
Problem recognition
Excellent
Adaptability
Excellent
Decision-Making
Excellent
Positive Communication
Excellent
Deductive reasoning
Excellent
Non-verbal cues
Excellent
Collaboration
Excellent
Artistic Director with 20+ years of experience collaborating with teams of craftspeople, through a dynamic industry of customer, and creative services. Empathic communication, and the development of personal style and techniques is of passionate importance. New to California pursuing future aspirations as a soon to be Peer Support Specialist through Nami San Diego, and continuing my education to major in Cognitive Science, and work in my dream field of Psychology, and human behavior. To be given the chance to prove myself as someone who makes sense as part of the team would be a joy, and an honor. Please contact me at anytime, I would be happy to interview. Project Liaison
Felipe's Creations, Cape Coral, Florida
Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
Built successful project plans covering objectives, resources and staffing to meet schedules.
Developed and maintained courteous and effective working relationships.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Worked with customers to understand needs and provide excellent service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained open communication by presenting regular updates on project status to customers.
Reported regularly to managers on project budget, progress and technical problems.
Managed vendors needed to accomplish project goals. 2020-02 -
2021-11
Creative Director
Julian Records, New York, NY
Developed strategic communication and marketing plans. Fostered highly communicative, collaborative team culture on visual product projects.
Managed client relationships and expectations for creative 2014-06 -
2020-01
Task Management
Excellent
Conflict resolution
Excellent
projects with varying budgets and objectives.
Developed high-impact creative trailers and promotional content for company campaigns from concept to completion. Evaluated and approved image retouch work, mechanicals and art proofs to deliver quality results
Evaluated and contributed to creative team ideas and translated into actionable project plans.
Collaborated with outside agencies to manage project progress and milestones.
Customer Service Executive
Fred Astaire Dance Studio, Fort Myers, FL
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Collected and analyzed customer information to prepare product or service reports.
Clarified customer issues and determined root cause of problems to resolve product or service complaints. Recommended products to customers, thoroughly explaining details.
Updated account information to maintain customer records. Made reasonable procedure exceptions to accommodate unusual customer requests.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Escalated critical customer issues to management to avoid lost revenue and canceled programs.
Provided company information and policies to customers upon inquiry and answered questions via phone, email or in person meeting.
Informed customers of upcoming promotions and deals to boost sales.
Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Described product and service details to customers to provide information on benefits and advantages.
Evaluated interactions between associates and customers to assess personnel performance.
Maintained customer satisfaction with forward-thinking 2002-01 -
2013-05
Education
Accomplishments
Affiliations
Certifications
strategies focused on addressing customer needs and resolving concerns.
Music Education
Cypress Lake Center For The Arts - Fort Myers, FL
Fred Astaire American Rhythm Pro/Pro Am Regional, and National Ballroom Dance Champion.
Top 10 Regional, and National Ballroom, and Latin Dance Instructor
Affiliated with Nami of San Diego, and soon to be certified Peer Support Specialist.
2006-06 Ballroom & Latin Dance Instructor
2022-10 Mental Health Peer Support Specialist
Contact this candidate