Care Representative Customer Service

LATANYA HARDEN

**** ******* *****, *******, ** **906 · 706-***-****

*********@*****.***

EXPERIENCE:

MAY 2018 TO PRESENT

LETTER CARRIER

UNITED STATES POST OFFICE, AUGUSTA, GA

Delivers mail in a timely and accurate manner, adhering to the delivery schedule for the route assigned.

Engages in sorting, bundling, and delivering mail addressed to homes and businesses on an assigned route or other routes that are designated.

Responsible for the pre-trip inspection of postal services vehicle for proper and safe operating conditions before and after delivery of mail.

Maintains knowledge of current postal regulations and procedures related to job duties.

Follows all safety rules and regulations while performing job-related tasks.

Reports any unusual circumstances concerning mail delivery, to the supervisor, to include the conditions of street letter boxes and centralized delivery equipment.

Communicates effectively with customers, co-workers, management and others as appropriate regarding issues relating to work activities and problems encountered on the job.

Providing exceptional customer service. Sold stamps, supplies and money orders to the customer. Collecting cash and providing the supervisor with a daily balance.

Scan all labels from packages and letters, if required for the following services: express.

Obtained signed receipts for registered, certified, and insured the mail collected associated charges, and completed any necessary paperwork.

Maintained accurate records of deliveries, met schedules for the collection and return of mail.

OCTOBER 2017 TO MARCH 2018

ASSEMBLER

MAU- E-Z GO TEXTRON, AUGUSTA, GA

Assembled component parts into completed units within blueprint specification and design tolerances.

Maintained acceptable performance standards for assembly, production, quality, safety, and housekeeping.

Performed a variety of assembly and production duties with minimal supervision

Responsible for correct placement of all tools in proper locations daily.

Conducted a final inspection to ensure proper installation or assembly of parts

Completed daily performance sheet and installs or assembles parts at desired efficiencies or notifies lead person of any barriers preventing installation or assembly at standard level.

Assisted in training other assemblers as needed.

Reported all non-conforming part conditions and equipment or tool malfunctions to the lead person / supervisor.

FEBRUARY 2017 – SEPTEMBER 2017

PATIENT TRANSPORTER

AUGUSTA UNIVERSITY HOSPITAL, AUGUSTA, GA

Facilitated Internal Hospital Patient Move.

Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations.

Demonstrated competency in transporting patients of all ages.

Ensured the safe, timely and accurate transport of patients to their destination using the proper requested equipment.

Provided emotional support to patients and their families by listening to them and showing compassion and understanding.

Talked to patients throughout the transport time to ensure comfort by being attentive.

Communicated effectively with nursing personnel, clinicians, technicians or reception and dispatch.

Alerted nursing staff immediately to any signs of patient distress or equipment malfunction.

Maintained equipment and reports equipment needing repairs.

Complies with regulatory agency standards, including federal, state and JCAHO

Adhered to facility confidentiality and patient’s rights policy as outlined in the facilities HIPPA policies and procedures.

APRIL 2012 – JANUARY 2017

FRIGIDAIRE CARE REPRESENTATIVE

ELECTROLUX MAJOR APPLIANCES

Answered calls from delivery agents, store associates, and consumers.

Negotiated resolutions with callers in a balanced manner utilizing the Electrolux goodwill guidelines.

Accepted ownership of assigned consumer cases and resolves each case in a timely manner balancing customer satisfaction and shareholder assets.

Provided guidance and support to Frigidaire consumers and online associates who are seeking advice and expertise on how to address consumer issues.

Documented all consumer issues and questions to keep an accurate record of information given and received in all necessary systems that report to GE, and Electrolux.

Maintained Quality Assurance and Productivity goals, as well as other KPIs relative to caseload, and issue documentation/tracking.

Provided feedback on continuous evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

EDUCATION:

DECEMBER 2020

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, CONCENTRATION IN HUMAN REOURCES, SOUTHERN WESLEYAN UNIVERSITY

MAY 2018

ASSOCIATE DEGREE, GENERAL STUDIES,

SOUTHERN WESLEYAN UNIVERSITY

SKILLS:

Adaptability

Data Privacy

Attention Detail

Collaboration

Microsoft Office Suite

Ability to type 60+ WPM

Human Resources

Leadership

Customer Service

Problem Solving

Time Management

Research Skills

Knowledge of SAP CRM

Exceptional verbal and written communication

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