Clinical Program Manager
Resume:
Heather D. Green, BSHA, LPN, AAS
*** *** ********** **. *********, PA 17020
******@***************.***.***
Professional Highlights
Extensive experience in clinical nursing, clinical procedures, and process and terminology
Excellent oral and written communication skills, analytic and organizational skills
Excellent leadership and critical thinking skills
A3 training
Lean 6 Sigma training/Process Improvement/PDCA methodology
Extensive Project management experience
Team leader and point person for data analytics
Clinical lead for pilots and process improvements
Experience
December 2020 – present Penn State Health, Hershey, PA
Penn State Health Medical Group/Community Practice Division
Program Manager, Ambulatory Operations, Operations and Performance
Responsible for managing a portfolio of performance expectations and outcomes
Facilitates and manages coaching and team building excellence
Project management including new product build, design, and implementation
Uses Lean Six Sigma and PDCA methodology to improve processes among clinicians
Functions as a consultant to existing practice sites to improve performance and patient satisfaction
Educate clinical staff and senior leadership on new process improvement implementation
Works closely with Clinical Operations to design staffing plans and leads process improvement in clinical practice sites
Leads standard workflows/processes for clinical staff
Responsible for writing new clinical guidelines and policies, and approving updated current policies
Opening new practice sites including staffing design and standard process
Midas consultant (internally)
Supply chain involvement, including new products and new processes
Facilitates all meetings for standing orders and protocols, and maintains scope of practice for clinical staff.
December 2016 – present Penn State Health, Hershey, PA
Penn State Health Medical Group/Clinical Operations,
Process Improvement Analyst
Conducts time studies in ambulatory practice sites for clinical process improvement
Leads meetings with management to ensure process roll-out, education and follow-up on all projects
Active participant on Clinical Operations Task Force and adds input based on clinical experience
Work with Excel, PowerPoint and Visio
Recommends strategic changes to clinical personnel related to scope of practice and participates on site for implementation
Experience in team based care models and restructuring roles in ambulatory care
Conducts and compiles analytical assessments for practice sites to implement improvements and care modeling
Clinical lead on team
Project Manager for pilots and new roll-outs of improvements
June 2010 – December 2016 Penn State Health, Hershey, PA
Penn State Hershey Medical Group, Nyes Rd FCM I, Senior LPN
Supervised all clinical staff
Maintained nurse schedules
Proficient in Excel, Word, Powerpoint, Cerner EMR, PowerChart, SmartSquare
Responsible for staff evaluations and maintaining staff certifications
Performed all vaccine ordering, and vaccine education to staff
Point person for projects and meetings
Actively involved in hiring process
Train all new LPN’s and MA’s
Responsible for procedure clinics for residents, and first assistant during procedures
Manage and maintain the Vaccines For Children program, including inspections
Maintain Coumadin program with I-stat management, and educates staff on POC training each year
Project manager for family medicine residency program, ensuring education to doctors and staffing the clinic time
Actively involved with FCM residency, staff redesign, and LPN management at meetings
Coordinate and facilitate nursing staff meetings monthly
Assist with budget involving medical supplies and vaccine supply
Educate staff at monthly nurse meetings with new policies, protocols, or new information
Nurse Champion for Quality and Safety Council, Magnet Council, Patient Satisfaction Council, and Cerner EMR
July 2004 – June 2010 Penn State Health, Hershey, PA
Penn State Hershey Medical Group, Nyes Rd FCM I, – LPN
Functions as a team player with assistance to physicians
Responsible for maintaining patient charts, filling prescriptions
Venipuncture and administering medications
Provides assistance in medical procedures
Solely responsible for maintaining/ordering medical supplies
Train new LPN’s in their role within the team
Functions as a team leader
Follows QI regulations and completes updating classes
Education leader and involved in all areas of patient information
Patient advocate when scheduling tests and contacting insurance companies for authorization
Assists referral department with proper documentation for procedures
Utilizes computerized charting and documentation in Cerner
December 2002 – July 2004 Holy Spirit Hospital, Camp Hill, PA
6Main/Med-Surgical Nursing – LPN
Assessments and charting on assigned patients
Medication administration
Wound care
IV therapy, venipuncture (certification in IV therapy)
Assisting doctor’s with procedures, respiratory treatments and tracheotomy care, and responding to all needs of the patient
December 2001 – December 2002 Hershey Medical Center, Hershey
Colorectal Surgery – Medical Secretary
Assisting in the office of 3 colorectal surgeons, prepared for clinic, monitored budgets and maintained personnel information for providers. Performed medical transcription and proficient in Word, Excel, and Access. Coordinated meetings and assisted with billing.
December 2001 – December 2002 Harrisburg Hospital, Harrisburg, PA
Women’s Health/Labor & Delivery – OB Technician
Assisted RN’s with care of OB patients
Responsible for set-up/takedown of infant rooms/labor rooms
Instrument sterilization
Maintenance of supplies in labor rooms, and OR’s
December 2000 – December 2001 Hershey Medical Center, Hershey
Trauma Surgery – Medical Secretary
Responsible for 2 surgeons, coordinated calendars, meetings, and personnel information. Assisted in clinic preparation, answered phones, and scheduled patients. Coordinated benefits for insurance and performed medical transcription. Assisted with billing.
Awards
Dean’s List, Central Pennsylvania College, 1996-1998
Dean’s List, Central Penn College, 2015-2020
Inspirational/Perseverance Award, Central Pennsylvania College, 1997, 2015
Certificate of Recognition for Exceptional Teacher to the Penn State College of Medicine Students, 2009-2013, 2015-2016
Clinical Ladder, Nursing, Level III, Penn State Hershey Medical Center, 2015-2017
Gamma Beta Phi Honor Society 2018-2020
Committees
Quality and Safety Committee, FCM Nyes Rd, 2012-2016
Magnet, 2011-present
CERNER Champion, 2012-present
Clinical Ladder Committee, Nursing, Penn State Hershey Medical Center, 2015-2016
Clinical Operations Task Force, Penn State Hershey Medical Center, 2016-present
Education
Central Penn College Summerdale, PA
Bachelor of Science, Business Administration with a focus in Healthcare Administration, 2020
Harrisburg Area Community College Harrisburg, PA
Licensed Practical Nurse, PA State Licensure, 2002
Central Penn College Summerdale, PA
Associate in Specialized Business Degree, 1998, Medical Secretary
References for
Heather D. Green
Heather Rossetti, RN (Professional)
Aislynn Moyer, RN (Professional)
Amanda Smith-Morse, Process Improvement Analyst (Professional)
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