Medical Billing Customer Service

Apisara Deejai

Long Island City, NY ***** 347-***-**** *********@*****.***

Professional Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Work History

Manager, 09/2021 to Current

C3SBE CITIZEN MARKET HALL – New York, NY

●Manage all marketing initiatives and programs including maintenance of POS and Coupon/tie-in programs

●Direct daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling, and establishing sale goals

●Utilize strong interpersonal communication skills to direct daily operations of the branch ensuring the highest standards of quality and productivity

●Facilitate in Human Resources duties such as interviewed potential candidates, direct hiring and termination process, administrate payroll.

Assistant manager, 06/2019 to 09/2021

Panda Express – Bronx, NY

●Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

●Recruited, hired, and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.

●Maintained professional, organized, and safe environment for employees and patrons.

●Evaluated suppliers to maintain cost controls and improve operations.

Shift Manager, 06/2014 to 06/2019

Panda Express – New York, NY

●Cash register operation and cash handling

●Worked closely with team members to schedule breaks and shifts to meet state regulations.

●Exercised composure under pressure and in escalated customer service scenarios.

●Kept employees operating productively and working on task to meet business and customer needs.

Education

Career Training Center Certificate - Medical Billing (Computerized ICD 10 & CPT Coding): 11/2020

New York Medical Career Training Center - Flushing, NY

High School Diploma: 06/2014

Manhattan Academy For Arts And Languages - New York, NY

●Awarded Student Honor Roll (GPA: 3.5)

Skills

Staff Management, Strategic planning, Operations management, Sales growth, Cost Control, Inventory, Recruiting and Interviewing, Department of Health and Hygiene Certificate, ServSafe Certificate.

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