Data Entry Customer Service

KRISTI M. ELLIS

*** ****** ***** **********, ** *1049

318-***-**** *******@*****.***

OBJECTIVE

What I would bring to the described position is a combination of team leadership and attention to detail. I work diligently to provide excellence in all of my professional endeavors and have earned a reputation for my proficiency and results-driven work ethic. COMPUTER SKILLS

I am proficient in all aspects of Microsoft Office, HIM, ROI, HIPPA, Windows 10, Optimum, CPSI, AS400, Epic, Cerner, Athena, Type 60 WPM, Filing, Telephone Etiquette. I also have excellent customer service skills.

EXPERIENCE

06/2021-07/2022 Baxter Regional Medical Center- Pre-Reg for Endoscopy Services Process orders for the Endoscopy Clinic, consisting of contacting the patient via telephone to ensure their information was correct in our system. I ran their estimates on their insurance and collected and copays or co-insurance before procedure. If I was unable to collect, I set up a payment plan with them through our financial counselor. I made sure all CPT codes met for medical necessity for Medicare patients and if we were lacking the correct CPT code, I contacted the doctors office and request a new order with the correct code needed. 01/2020-05/2021 Lincare Holdings- Customer Service Rep Working remotely from home. Calling patients to make sure they were testing their blood levels for being on Warfarin/Coumadin. Ordering their supplies needed for testing and de-escalating situations that arose.

10/2019-12/2020 Access Medical Clinic-Administrative Assistant Scheduling patients, routing calls, processing orders from other physicians, disability claims and dropping claims for billing.

08/2019-10/2019 Mercy Cardiology- Patient Service Rep, Patient Accounts Rep Communicating with Doctors, Nurse Practitioners, and Medical Assistants as to how long the patient is to be scheduled out for and if they needed labs or x-rays before they went home. I was a fill in on this job. I was hired as a Patient Accounts Representative to help patients pay their balances with means of charity, putting them on a payment plan or trying to help them get on Medicaid to supplement their insurance.

04/2018-07/2019 Baxter Regional Medical Center- ER Overnight Registrar Data entry, insurance verification, taking patient copays, deductibles and co-ins. Answering and routing phone calls to the proper destination. 10/2015-08/2017 Medical Center of South Arkansas-ER Overnight PCC Greeting patients, processing information, insurance verification, insuring Medicare diagnosis that meets for medical necessity on doctors orders, answering and routing phone calls, making sure patients and families are taken care of waiting rooms, generate patient census, ensuring that patient discharges are done correctly and efficiently. 05/2014-10/2015 Lafayette County Ambulance Service-Billing Billing claims to the right private insurance company, taking payments on patient accounts, answering and routing calls to the correct destination, cleaning and filing. 02/2012-05/2014 Larry Fowler Trucking Inc.-Accounts Receivable Billing, Payroll for the truckers (mileage), checking their logs to make sure they were DOT compliant, answering and routing calls, filing, and recruiting drivers (background checks) 11/2007-05/2011 Magnolia Regional Medical Center-Admissions Clerk Greeting patients, Data Entry, Insurance Verification along with making sure that the diagnosis on the patient orders met for medical necessity if the patient had Medicare and Medicaid, answering and routing calls.

EDUCATION

May/1998-High School Diploma, Magnolia High School Magnolia, AR