Service Representative Virtual Customer
Resume:
DAVENNA Y. SHANNON
**** **** ***** *****, *********, GA 30813
Phone: 808-***-****; email: **************@*****.***
OBJECTIVE
To obtain a position as a Virtual Customer Service Representative for a full-time position or flex shift position using my clerical and administrative skills in a work from home environment
Of note: As a Cryptologic Technician Technical in the US Navy I have maintained a TS/SCI/polygraph and higher clearance throughout my 20-years military career. Retired from active duty (June 30, 2012).
EDUCATION
Georgia Regents University, Augusta, GA
BA degree in History/Political Science
Graduated: May 8, 2015
Central Texas College, Killeen, TX
AA degree in Applied Science
Graduated: December 17, 2004
SPECIALIZED EXPERIENCE
1.Performed clerical and administrative duties such as:
Tutor college/high school students in the field of history, political science, and government. (May 2015 – present)
Worked as a substitute teacher for Columbia County School system for grades K-12. Created lesson plans and activities for students in accordance with state and county guidelines.
Instructed/taught OPELINT/ELINT/TECHELINT to junior Cryptologic Techs for certification and meeting the requirements set forth by COMNAVSECGRU (Command Naval Security Group).
Answering emergency and non-emergency calls during and after working hours pertinent to military mission and military personnel.
Provided routine, and non-technical information from office files or knowledge of the organization’s functions and policies by examining documents for accuracy, adequacy of documentation, compliance with regulation for goods and services provided to or by the government.
As a supervisor, responsible for deploying personnel to worldwide locations and units while maintaining their employee records to include their pay, special pays, attendance, credit cards, leave, and billing. Also, corrected any discrepancies with the above mention while maintaining adequate personnel necessary for home base missions.
Directed as the lead training officer for multiple commands, responsible for doing quality assurance checks in each department to ensure that routine and required training was done. Checked their records on file, and data bases to see if supervisors were adequately tracking test given, instructions facilitated, and percentage of progress were tracked in an efficient manner.
Responsible for qualifying and certifying personnel who met requirements by generating pertinent documents to be placed in their service records.
Used the DTS system along with other office automated systems to track, catalog, and maintain travel of government personnel to include securing vouchers, and credit cards for personnel traveling on worldwide assignments.
Performed duties as the Lead, Supervisor, and OIC (officer in charge) on several deployable units and home base units where I monitored junior personnel ensuring that their action was in keeping with the highest traditions and acceptable behavior of military personnel. Ensured that all policies were followed, and discrepancies were fixed and or addressed and reported up the chain of command.
WORK EXPERIENCE
USN Fort Gordon
Augusta, GA 30905
USN KRSOC HI
Schofield Barracks
05/2010 – 06/2012;
Hours per week: 50
Cryptologic Technician Technical (Lead Analyst)
Cryptologic Technicians (Technical) (CTT) conduct Electronic Warfare (EW) in support of national and commanders tasking; operate and maintain electronic sensors and computer systems; collect, analyze, exploit, and disseminate Electronic Intelligence (ELINT) in accordance with fleet and national tasking; provide safety of forces, Indications and Warning (I&W), Information Operations (IO), and Anti-Ship Missile Defense (ASMD); and provide technical and tactical guidance to Warfare Commanders and national consumers in support of surface, subsurface, air, and special warfare operations. (This is the standard job description of my position at every duty station I deployed at for the US Navy).
Certified that all personnel were thoroughly understanding of procedural guidelines, manuals, oral, and written instructions that are applicable to our job responsibilities and that they are readily accessible to all.
Regularly updated policies and manuals to stay current with requirements. Maintain files, records, and information on special projects, studies, and sensitive cases under advisement.
Manage an all source highly technical communication center maintaining current vital information to include addresses, contact information, and routing indicators, as well as supplemental contact information.
As a supervisor provide individual and group assignments, giving thorough explanation of what needs to be done and how to achieve important task. Review and check whether assignments are completed in a timely manner.
Wrote several technical reports to satisfy NSA, and CNO requirements on the collection and processing of electronic signals on special interest targets.
Performed daily ELINT operation analysis to ID, locate, and track strategic military threats of interest in support of Atlantic, Europe, and Persian Gulf operation area.
06/2007 – 06/2010
Hours per week: 60
Cryptologic Technician Technical (Analyst Supervisor)
Processed and coordinated travel claims using the DTS systems for forward deployed personnel. Authorized special pays for personnel on TDY (temporary assignments) for an entire command of approximately 2000 by drafting and processing necessary documents and coordinating with Personnel Support Detachment (PSD) ensuring required pays were processed and authorized allowances were met to include, vehicles, hotels, plane fare, per diem, travel pay, separation pay, and food allowances.
Processed and developed a data base to catalog the medical readiness of over 500 personnel to ensure operational medical status of the command personnel. These duties included review of medical and dental records to ensure individuals are complying medically with their responsibilities. I also set up medical procedures to include outpatient and inpatient procedures/surgeries and was the liaison between the medical center/hospital and command. Kept track of discrepancies and deficiencies of medical documents. Translated certain medical codes or diagnosis into the database guaranteeing members privacy was not violated by restricting access to only pertinent personnel as the manager of the database and liaison to the medical center. I also reviewed medical records often, audited records to update information and gave feedback, set up an alert system to allowed me to be ahead of necessary procedures that were required of the member, simplified the data entered, interpreted medical issues to ensure proper coding was correctly entered.
Trained and supervised KRSOC personnel as well as foreign partners on trend analysis and radar tracking, using all source intelligence from various platforms. Conducted 24 – hour watch operations; real-time SIGINT Threat Warning (STW) directly to theater and tactical commanders operating in PACOM are of responsibility.
As an OPELINT manager and supervisor performed in-depth analysis and all source fusion analysis utilizing multiple data sources from ELINT, COMINT, and IMINT which provided the development of multi-dimensional views of threats and its potential threat impact.
ACTIVITIES
Activities Pursued:
Boxing Coach, 2018 – present
Avid researcher
REFERENCES
Trevor Coleman,
VA employee
Electrician
Ashley Ransom
Grovetown Elementary
Kindergarten schoolteacher
Kristian Banks
VA
Radiologist
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