Data Entry Front Desk

CATALINA M. ALVAREZ

**** *** **, ******, **, ****3

Cell: 214-***-****

*****.**********@*****.***

Professional Summary

Talented Bilingual Dedicated, Self-motivated individual with many years of professional experience, looking to secure a Career with a respected employer. Seeking an opportunity that has room for upward advancement which will allow utilization and enhancement of acquired skills.

Summary of Skills

●MS Office

●Leadership

●TimeLink

●Data Entry

●Managers Reports

●Work in team

●Customer Service

●Detail-Oriented

●Multi-Tasker

●Fluent in Spanish

●Extremely Organized

●Able to type at 75 wpm

●Ability to work under pressure

●Adaptability

Experience

Sandler Law Group LLC March 2 2019 – Oct 21 2021

Doc Prep Specialist

●Manage a fax pipeline via computer of 1000 or more faxed documents consisting of tax returns, pay stubs, titles, insurance papers, and any other required documents needed to process and close loans.

●Evaluate paperwork, determine customer name, and loan number for active applications.

●Determine document classification and pass paperwork to the appropriate department.

●Closing Specialist - Update, process, schedule, and close loans.

●Determine monthly income amounts by using paycheck stubs provided by the customer.

●Pull credit reports to verify open accounts, debts, and delinquencies.

●Determine the applicant's credit rank and tier they fall under.

Monkey Sports, Allen TX June 2015 – Present

Supervisor

●Supervises packing and shipping department

●Assists Manager in interviewing, hiring, training new hires, evaluate employee performance

●Keep up with employee attendance and address staff challenges

●Give quotes to other departments

●Manage Pack Not Shipped Spreadsheet

●Conduct Meetings

●Develop Procedures for department growth and steady work flow

●Run employees performance

●Managing daily operations of processing shipments, labeling, inventory

Imperial Glass, Dallas, TX March 2015 – August 2015

Front Desk Administrator

●Performed clerical tasks (e.g., data entry, filing, scheduling and correspondence)

●Screened and transferred calls

●Supplied quotes to customers

●Daily Sales Reports

●Handle Money In Authorize.net

●Placed office supplies and hardware

●Scheduling

●Figurate doors, panels and windows

Dillard’s North Park Mall, Dallas TX

Fragrance Expert February 2014 – March 2015

●Provide a 5 star service to each and every customer that was approached

●Put up new collateral, stock up each bay

●Handled the register and payments from customers

●Helped Customers Find New Scents

●Make the customers feel welcomed and comfortable

Home Extended Studios, Richardson, TX

Front Desk June 2011 – June 2014

●Provide excellent client care at all times and greeted clients upon arrival and notified appropriate staff members of client’s arrival

●Data Enter - Updated clients information in our database

●Answer multi-line telephone in a courteous and timely manner

●Scheduling - Ensured appointment hours were filled in accordance with appointment scheduling guidelines

●Confirmed appointments and followed-up with clients regarding missed appointments

●Maintain telephone call list to notify clients of openings or changes in appointment times, and schedule accordingly

Taco Bell, Dallas, TX

Cashier/Steamer July 2009 – June 2011

●Counted money in tills and safe

●Opened and Closed Restaurant

●Interacted with dozens of customers on a daily basis

●Responsible for employees shifts and restaurants food cost

●Data Entry on computer

Education

Woodrow Wilson High School August 2007 - June 2010

Richalnd College August 2015 –August 2016

Champions School Of Real Estate Feb 2022- Present

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