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Medical Assistant Customer Service

Washington, DC
September 12, 2022

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Cell: 703-***-****


Result-oriented problem solver and visionary leader with strategic thinking skills, and a creative mind. Articulate communicator, with sound business acumen, good judgement, and proven decision making skills to further the operations of the company

Professional Experience

Owner and Operator, Pick Lock and Key, Llc

Bethesda, MD

March 2013-January 2022

Female owned, Mobile Locksmith Company

Provider of reliable and honest service throughout all of Maryland, Virginia, and DC.

Specializing in Automotive service

●Maintain superior customer service relations as well as vendor relations with automotive dealerships, property management associations, insurance companies, roadside assistance providers, Homeowners, and commercial builders.

●Sales of OEM remotes and replacements for every model including German and specialty automotive.

●Manage all aspects of financials, invoicing, inventory, employee relations, and dispatch. Have managed to build a solid reputation on social media, and value the reputation of the company.

●Expand business and obtain new accounts with roadside assistance companies such as AAA midatlantic, Geico, and Autonation.

●Regularly attend and sponsor trades shows and networking events to obtain sponsorship and contract opportunities

●Strategic use of social media tools for blogging and educational purposes

●Provide ongoing educational opportunities and instruction for technicians to renew state licensure and Further skill set

●Provide regular press and media releases to advertise for the company. Original jingles and statements

Account Manager, Homeland Industrial

Maryland, Virginia, D.C.

February 2019- December 2020

Sold industrial products to Federal, State, and Local Government

●Manage customer list within assigned territory

●Exceed monthly sales goals

●Obtain federal contracts

●Work within the GSA/FED Mall system

●Extensive knowledge of military/government clearance, procurement and protocol

Special Education Paraprofessional

Montgomery County Public Schools 2012-2016

Winston Churchill High School

Potomac, MD

August 2011-June 2016

Performed a variety of tasks that promoted student learning and well-being. Worked individually and in small groups to reinforce instruction, monitored performance, and supported learning.

Performed a variety of instructional and classroom management supports such as

●Individualized note taking and test assistance for students

●Google classroom management

●Take initiatives to come up with educational intervention plans to ensure success and completion of coursework, and Maryland State Testing requirements.

●exhibit patient behavior and to work effectively with children, young adults, and staff members.

●Ability to follow written and verbal instructions and to perform all required tasks.

●communicate effectively, both verbally and in writing.

●interact with and support students with special needs.

●Knowledge of standard desktop computer hardware and software such as MS Office products and database software. Have met the seven core competencies of the Supporting Services Professional Growth System (SSPGS).

Medical Assistant


December 2010- August 2012

●Review medical history and enter data into for physician

●Complete medical dictation of visit

●Obtain vital signs and record special needs or concerns the patient may have

●Experience with clinical trials in psoriasis

●Strong eye for detail and reading between the lines

●Assist physician with medical procedures including biopsies, surgery

●Strong interpersonal skills

●Prepare specimens for lab work and provide follow up information and information for patients. Often dealt with difficult clients for physicians .

Office Manager

Wireless In, LLC, Baltimore, MD

May 2008- August 2012

This position helped my determination to keep my skills fresh during tough economic times and leverage my organizational skills accordingly

●Administered a monthly inventory of over 2,500 handsets and 23 SKUs with less than 1% shrinkage.

●Oversaw the shipping of hundreds of monthly orders while optimizing shipping and handling costs.

●Maintained a FIFO inventory systems and entries via Quickbooks.

●Delicately and diplomatically handled customer complaints and reconciliations.

High School Program Director

Adat Chaim, Reisterstown, MD.

August 1999- May 2009

Instrumental in developing the religious identity and critical thinking skills for hundreds of Jewish children in the Baltimore area.

●Developed classroom curriculum and educational programs for a large conservative synagogue.

●Actively taught Jewish history and Hebrew classes from grades 5 through 12.

●Provided co-worker mentorship and critical advice on educational techniques.

●Actively engaged parents through conferences and seminars to be a part of their children’s Jewish education.

●B'nai Mitzvah educator and tutor


TESST College of Technology: Medical Assistant Program, December 2010, 3.85 GPA

Baltimore Hebrew Institute/Towson University:

B.A. Education, May 1999

B.A. Religion/Theology, 1999

MA Certification, NAHP, Maryland 2014

Studying Skillful Teaching for Paraeducators, MCPS, 2015

National Teacher Permit, Maryland, 2001

Member, Special Education Advisory Committee,

Board of Education, Loudoun County Public Schools, 2018- present

CPR/AED certification, American Healthcare Academy, 08/2020

Certified Zumba Instructor 2010-present

Certified Bang! Dance Instructor 2015-present

Recording Artist

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