Data Entry Customer Service
Resume:
ANTONIA
SANDER
*******.********@*****.***
Saint Cloud, MN 56304
Online Digital Resume
Knowledgeable and dedicated customer service professional with extensive experience in communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
First Transit - Driver
St Paul, MN • 03/2020 - 07/2022
Aston Carter - Customer Service Representative
St Paul, MN • 10/2019 - 02/2020
WORK HISTORY
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
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• Coordinated efficient routes to avoid delays and optimize schedules. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
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Upheld high standards of professionalism and discretion when working with high-value clients.
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Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Investigated and resolved customer inquiries and complaints quickly. Met customer call guidelines for service levels, handle time and productivity.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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SKILLS
• Driving and Transportation
• Vehicle Inspection
• Customer Retention Strategies
• Upbeat and Positive Personality
Calm and Professional Under
Pressure
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• Data Entry and Maintenance
Courteous with Strong Service
Mindset
•
POS Systems and Ordering
Platforms
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• Efficient and Detail-Oriented
• Call Transfers
• Correcting Discrepancies
• Inbound and Outbound Calling
• Patient and Empathetic
• Team-Oriented and Cooperative
American InterContinental
University
Schaumburg, IL
Bachelor Of Applied Science:
Criminal Justice
Metropolitan State University
Saint Paul, MN • 12/2012
Associate Of Applied Science: Law
Enforcement
EDUCATION
Contact this candidate