Customer Service Care Aide

Santosh Sharma

Cell: 403-***-****

Email: *****************@*****.***

OBJECTIVE

To use my education, skills and an innately compassionate nature to support your organization in the position of a l Health Care Aide. My mature experience and customer service enhances my positive role with clients and families.

SKILLS & QUALIFICATIONS

●Certified Health Care Aide

●Keen listener with a keen desire to support people

●Responsive to patient’s needs

●Continuous learner with a focus on attention to details and accuracy

●Demonstrates ability to work with little supervision and make appropriate judgements

●Fluent in spoken and written English, Hindi and Punjabi

●Basic computer skills – MS Office, outlook

●Ability to lift up to 50 lbs

●Class 5 driver's license (AB)

EDUCATION AND PROFESSIONAL DEVELOPMENT

ALBERTA HEALTH CARE AIDE PROGRAM - September 2015 – February 2016

ABM College (Calgary, AB) - 540 hrs

●Areas of Study:

●Body Structure and Function, Daily Living

●Personal Hygiene, Elimination Management

●Infection Prevention and Control

●Mobility and Safety, Infant Care, Dementia, End of Life

●Practicum - 200 hours (5 weeks fulltime) Bethany Harvest Hills January – February 2016

●Certifications

●Standard First Aide Certificate (CPR/ AED) November 2015

Canadian Red Cross

●Advanced Medication Certificate February 2016

●Care West Supportive Pathways (Dementia) February 2016

●Foot Care Certificate February 2016

●Food Safety February 2016

●Palliative Care February 2016

●WHMIS February 2016

●Bachelor of Arts, Dayanand Mathuradas College, Moga, Punjab, India June 1992

WORK EXPERIENCE

Health care Aide- GenerationsNorth East Calgary AB

February 2020 current

Health Care Aide – Millrise southwest Calgary, AB 2016- Current

Assisted clients with activities of daily living such as dressing, bathing, meals, elimination and self-administered medicine reminders. They provide non-medical care and services to clients in keeping with the plan of care.

●Carried out personal care activities such as personal hygiene, eating, dressing, ambulation, shaving and meal preparation.

●Recorded vital signs, performed homemaking activities

Supervisor – Casino Calgary, Calgary, AB 2001- 2016

Organize, plan and performing administrative tasks that include record and file maintenance, advertising, public relations, making daily deposits and daily report writing.

●Supervised the operation in all casino areas: Slot machines, floor attendants, and maintenance.

●Provides customer service; assured customers were tended to in a positive and efficient manner including waiting on customers, addressing customer complaints in a professional manner, assisting with special requests, and mediating other issues.

●Effectively prioritized, delegated, and followed up on casino tasks to be accomplished.

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