Center Associate Data Entry
Resume:
Beverly A. Fowle
Charlotte, NC 28269
347-***-**** (Cell)
Objection: To attain a position in which prior professional experience, formal training, ambition and commitment is rewarded with recognition, responsibility, continued professional and person growth and financial compensation.
Strengths: As a supervisor has the maturity, foresight, strong analytical and interpersonal skills to organize and motivate staff to perform at their productive best.
Authorized to work in the United States.
EXPERIENCE:
Amazon November 2021 - Present
8000 Tuckaseegee Road
Charlotte, NC 28214
Fulfillment Center Associate
-Locating merchandise to meet picking tickets.
-Labeling various types of inventories.
-Following loading and safety procedures.
-Putting away the deliveries in the appropriate areas. - Stacking deliveries in the vehicles when necessary.
Walmart
Front End Associate – Huntersville
11145 Bryton Town Center Drive
Huntersville, NC 28078
Service Desk Associate January 2019 – November 2021
-Greet all Customers with a warm, friendly smile.
-Ensure each Customers receive accurate and professional service.
-Follow all refund and exchange polices.
-Complete authorized charges receiving validation of the approval from Manager, when required.
-Inform all customers about Walmart Rewards Credit Card and process applications.
-Properly complete all defective slips.
-Assist customers with information, refunds, exchanges and directions.
-Assist with training new employees.
-Process money services: check cashing, money orders, money transfers (sending and receiving) and bill payments.
Relocated from New York to North Carolina. Unemployed from April 2017 to January 2019 due to getting settled in our newly built home and getting familiar with Charlotte, North Carolina.
New York City Department of Buildings
Application Processing Unit – Staten Island Borough Office 10 Richmond Terrace, Room 215, Staten Island, NY 10301
Service Manager April 2012 – April 2017
-As Service Manager, overseen a staff of 30 employees and several Units, Application
Processing, Borough Manager’s Office, Customer Service, Mail Room and addressed issues with the customers daily.
-Had monthly, occasionally, weekly meetings with all staff members to keep everyone abreast of updated policies and procedures, also to address any issues the staff may have dealing with their tasks or customers.
-Met with Professionals (architects, builders and plumbers) and their Representatives, to keep them informed of any changes that developed or any issues they may have had.
-Act as the liaison for the Borough to ensure all 4 (four) boroughs were on one accord.
-On occasion, met with Executive Staff, in the main office, to keep them informed on what happened in our Borough.
-Made sure I had knowledge of each Unit, in order to be an effective overseer. Made changes to the workflow for productivity and staff effectiveness.
-Developed reports to keep track of staff’s productivity and to assist with producing a fair and accurate evaluation.
-Tallied up the daily cash in-take and prepared it for daily deposit to the bank. - Substituted for the Borough Manager during her absence.
Principal Administrative Associates III December 2005 to April 2012
-Supervised subordinates in the Application Processing Unit.
-Trained in all aspects of Data Entry and Research (DEAR), Cashier and Permits Unit.
-Overseen all application processed, (E-Filing, Self-Certifications, Etc.).
-Coordinated with the Building Information System (BIS) Administrator to resolve all application processing issues.
-Evaluated staff performance, trained in new procedures and offered corrective measures to improve staff effectiveness and productivity.
-Assisted with special projects and assignments from Borough Manager when necessary.
-Overseen office during the Borough Manager and Office Manager’s absence.
-Attended meetings, training classes and served as liaison within the Borough Office. - Reviewed and prepared the lock boxes and ACRAF to make the daily deposit.
New York City Department of Environmental Protection
Bureau of Customer Services - Staten Island Borough Office
60 Bay Street, 6th Floor, Staten Island, NY 10301
Principal Administrative Associate I December 1997 to December 2005
-For eight years, served as the Billing Unit supervisor of the SI Borough Office.
-In this capacity, overseen the Unit’s activities which included the control of workflow, distribution and assignment of work, prioritizing projects, and supervision of compliance to policies and procedures.
-Evaluated staff performance, trained staff in new procedures and offered corrective measures to improve staff effectiveness and productivity.
-Investigated, analyzed and resolved the complex inquiries and complaints received from the public, borough staff and executive personnel.
-Interacted with other borough supervisors to facilitate cooperation between units.
-Prepared reports for weekly activities and special projects as they arose.
-Assisted the Chief Clerk in account analysis, staff supervision and billing procedures and changes.
-Attended bureau business meetings, training classes and served as liaison with Bureau Agency and other Agency personnel.
New York City Department of Environmental Protection
Bureau of Customer Services – Brooklyn Borough Office 248 Duffield Street, 3rd Floor, Brooklyn, NY 11201
Senior Community Liaison Worker/Secretary November 1996 to December 1997
-performed as the Secretary to the Borough Manager as well as Customer Service Representative in the Customer Service Unit.
-Oversaw all manager’s correspondence and processed letters, inquiries and requests. - Scheduled appointments and handled confidential administrative work.
-Processed adjustments on accounts in the Bureau’s Customer Information System (BIS) by performing meter change outs, cancelling and rebilling charges, and scheduling appointments.
-Also interacted with customers via phone conversation and performed account resolutions.
New York City Department of Environmental Protection
Bureau of Customer Services – Queens Borough Office
96-05 Horace Harding Expwy, Low Rise Bldg., 1st Floor, Corona, NY 11368
Senior Community Liaison Worker/Inspection Support Clerk May 1994 to November 1996
-Served as a Customer Service Representative.
-Reviewed and analyzed accounts, cancelled and rebilled metered accounts to resolve billing problems.
-Scheduled appointments for title readings and adjusted accounts accordingly.
-Served at the Customer Service counter, assisting customers with their accounts.
-Substituted for the supervisor in her absence.
New York City Office of the Mayor
Office of Correspondence and Mail Services
52 Chambers Street, Room 104A, New York, NY 10007
Mayoral Office Assistant/Supervisor December 1986 to May 1994
-Supervised staff of 4 (four) full time staff and several seasonal interns.
-Scheduled and distributed data entry, proofreading and mail operation assignments.
-Oversaw and distributed all correspondence addressed or processed for the mayor’s signature or any other city official.
-Ensured all aspects of special tasks and special assignments were completed correctly, professionally and timely.
-Made management decisions to enhance the efficiency of the Word Processing Unit. Also acted as liaison to the Mayor’s Scheduling Office. Ensured all invitations, proclamations, etc., were produced and disseminated appropriately and professionally.
Office Associate April 1982 to December 1986
-During Supervisor’s absence, managed workflow.
-Worked on various work processing machines.
-Generated Mag Cards for use on the 6640 and 6670 Document Printers to format documents.
-Trained new employees and interns, organized and distributed special projects.
-Substituted for computer operator during his absence and ran mail reports, computer printouts, generated various reports for the Mayoral departments.
Office Aide July 1981 to April 1982
-Processed letters, certificates, contracts, etc., for the mayor’s signature and other governmental officials.
-Maintained files of all mail received and acknowledged.
-Successfully met continuous deadlines under pressure.
-Performed work processing functions such as letter merges and data entry on IBM model processors.
EDUCATION
LaGuardia Community College, LIC, NY 11101 September 1978 to December 1981 Associate of Art and Science – Secretarial Science
Contact this candidate