Legal Assistant Customer Service

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Amber L. Zuniga

*******************@*****.***

Work Phone: 361-***-****

Objective: A position as one of the following: Legal Assistant, Legal Support Admin., Admin. Assistant, Representative Assistant, or Assistant Manager.

Highlights of Qualifications:

-Execution of Production with the following: Zoom, Google Docs, Google Calendar, Google Meetings, ACSR, Café, Neustar, IPAT, National Watch Tower, Ulti-Pro, Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Word Perfect, ProDoc, My Case, Adobe, Westlaw, E-Filing, ACSS, QuickBooks, Rack2Filer, Kinnser, VESTA, Oracle, ADP, True North, J.J. Keller- DOT, Windows and Mac proficient.

-Execution of Production with multi-functional or single- functional phones, faxes, scanners, typewriters, and laminating machines.

-Completed training and education certificates on internet security, cyber security, and other tests required at The City of Houston.

-Volunteer at Calvary Tucson in the Children’s Dept. - Growth Spurts. Assisting with building up children in the power principles and moral foundations of the Christian Holy Bible.

-Recent Awards: Kudos calls for live call performance for producing excellent service on client accounts. Bonuses in my paycheck for performance. Bonuses in my paycheck for attendance. Awarded candy, water bottles, raffles, & etc. for performance and attendance.

Experience:

-Assisted with the State of Arizona DES/LDP (Department of Economic Security/Leadership Development Program) projects, documents, meetings, scheduling, reports, Huddle Meetings, Meeting Minutes, electronic/telephonic communications, LDP Huddle Board updates, and more.

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-Assisted with the election ballots. Team work. Driving. Door to door interaction. In office work for election necessities.

-Assisted with cashier/barista customer service. Cleaning. Food Handling. Processing Payments.

-Assisted children and older with Professional tutoring. Tutoring-Care is based on the clients request for skills improvement on any subject they call-message me about. Grades K- 12. College students & Adults can also request for my assistance on any subject.

-Assisted company with business accounts in the following areas: payments, billing statement reviews, service reviews, app assistance, online portal assistance, tech. support tier 1, scheduling, & more.

-Assisted company with client accounts in the following areas: payments, online portal assistance, registration, bogos, discounts, billing, tech. support tier 1 on all devices, transfers, and more.

-Assisted law office in opening, closing, and updating client files in the pre-litigation and litigation cases.

-Assisted law office in typing correspondence, sending out correspondence, typing out discovery, sending out discovery, typing out billing and medical requests, and sending out billing and medical requests. This includes dictation work.

-Assisted law office with calendaring, scheduling, mediation scheduling, meeting with clients, and corresponding with clients per the case file duties.

-Assisted law office with processing payments, updating payments received, sending out updated case invoices to current clients, sending out billing reminders for payments needed on open cases, and closed cases.

-Assisted law office with filing documents at the courthouse, Notary public services in Texas, and errand runs to the postal service when necessary for client cases.

-Assisted oil field – coiled tubing office with updating the true north data base, driver logs, HR new employee package requirements, scheduling, calendaring, processing payments, Page 3 of 4

sending in updated excel worksheets on budget costs for the office, and traveling with the company when needed.

-Assisted a retail store in obtaining a positive work flow, team building, meeting daily, weekly, and yearly revenue goals for the retail store, completed inventory requests, completed processing payments, dropping off daily revenue at the bank, opening and closing the store, traveling for the company when needed, assisted in executing new floor plans throughout the year for the different seasons, and assisted in providing outstanding customer service to every person who came to shop inside.

Recent Work (Dec. 2017- Current) Tucson, AZ + AZ area

*State of Arizona – Phoenix, Arizona

*Uber + Lyft + Postmates – Arizona

*Professional Private Tutor: K-12 – Arizona

*Case Action – Phoenix, Arizona

*HMS Host - Phoenix, Arizona

*CoWorx Staffing – Tucson, Arizona

*C3 – Tucson, Arizona

*VXI – Tucson, Arizona

*AFNI – Tucson, Arizona

*Dependable Personnel - Tucson, Arizona

Previous Work (2006-2017) Administrative Assistant; Legal Assistant; Secretary: Support Experience

*Houston Baptist University – Student Worker (TX)

*FESCO (TX)

*La Quinta Inn & Suites (TX)

*Key Energy Services – Coiled Tubing (TX)

*Lifestyle Health Inc. (TX)

*The Gutierrez Law Firm (TX)

*Mark Weycer Law Firm (TX)

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*Lone Star Legal Aid (TX)

*Judith Brokaw & Associates P.C. (TX)

*The Essex Law Firm (TX)

* Luis P Garcia PC (TX)

*Tretschok, McNamara, Miller, & Feldman, P.C. (AZ) + Dix & Forman P.C. (AZ)

Education

Paralegal Degree – Completed at Center For Advanced Legal Studies – 2015 – Houston, Texas High School

Diploma – Alice High School – 2006 – Alice, Texas

References:

Excellent and Outstanding references given upon request.

Contact this candidate