Desktop Support Customer Service

JARED SCOTT

adsjql@r.postjobfree.com 901-***-**** Rowlett, TX 75089

Summary

Results-focused IT professional with strength in a wide variety of IT functions including desktop support, networking, web development and software/server implementation and maintenance. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

Customer Service (9+ yrs)

Infrastructure Planning (12+ yrs)

Expense Analysis (12+ yrs)

Security Improvements (12+ yrs)

Problem Resolution (12+ yrs)

Windows Server 2008-2019 (9+ yrs)

Data Management (9+ yrs)

Maintenance & Repair (12+ yrs)

Microsoft Office 365 (9+yrs)

Ricoh/Sharp/HP/Dell Printer Setup/Configuration (9+ yrs)

Fujitsu @ Cannon Scanner management

Labtech/ConnectWise Remote Control & Management Software (7+ yrs)

Cisco Meraki Firewall Management(9yrs+)

Fortnet Firewall Management (3+ yrs)

VOIP Phone System Management (12+ yrs)

Application Development (9+ yrs as needed)

C# Development (9+ yrs as needed)

jQuery (9+ yrs as needed)

Javascript (9+ yrs as needed)

HTML (9+ yrs as needed)

SQL (9+ yrs as needed)

SQL Server (9+ yrs as needed)

Requirements Analysis and Design Phases (9+ yrs)

Experience

DPC Incorporated Paris, TN

IT Consultant

11/2013 - 09/2022

Coordinate buildouts of new sites and management.

Vendor management

Windows Desktop Support

Windows Server 2008-2019 Implementation and Maintenance

Group policy and implementation

Developed and maintained independent websites for 10 Vision Care Clinics.

Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.

Modified existing software systems to enhance performance and add new features.

Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.

Gathered customer feedback and worked to resolve specific concerns.

Collected and defined customer requirements to produce product scopes.

Coordinated system installations, testing and code corrections.

Monitored equipment functionality to verify optimal performance and adjust system controls.

Coordinated with engineering teams to assess and optimize hardware and software interfaces.

Identified system load limitations and planned strategies to meet customer demands.

Managed equipment placement, power management, infrastructure expansion, security and data center modifications.

Managed functional and technical support for McLeod, Office Mate, Acctivate and QuickBooks Software programs.

Multitasked effectively to complete bid specifications on time while managing installation of new infrastructures.

Helped companies take advantage of current technology to improve business processes and productivity.

Highlighted business priorities with staff members and directed workflow to ensure high-level performance.

Improved IT infrastructure, help desk, sales, account management and service operations.

Collected and defined business requirements to create successful roadmaps and implementation plans.

Executed implementation of Active Directory, Group Policies and Firewall solutions to enable systems to better maintain corporate security and software compliance.

Liaised with end-users to validate and connect files into network locations.

Supervised IT procedures for asset liquidations and acquisitions.

Directed improvement projects focused on enterprise-wide updates or specific areas with sub-optimal utilization.

Created and executed policies, procedures and training for network resource administration and business continuity.

Strengthened IT internal infrastructure, help desk, application development, sales, account management and customer service operations areas by implementing ConnectWise and Labtech processes.

Researched network products, services and protocols to identify best offerings for future network development.

Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.

Tracked project-related expenses and hours to assist time-sensitive planning and budget considerations.

Supervised upgrades to infrastructure and remedied problems that arose with end-user hardware and software.

Combined order management with Acctivate software packages to enhance shipping systems.

Created standards and architectural compliance along with best practices and user documentation.

Vickers Distribution Memphis, TN

IT Manager

12/2010 - 11/2013

Coordinate buildouts of new sites and management.

vendor management

Windows Desktop Support

Windows Server 2002-2008R2 Implementation and Maintenance

Group policy and implementation

Education and Training

Christian Brothers University Memphis, TN

Bachelor of Science in Business Administration

05/2007

Languages

English:

Full Professional

Spanish:

Limited

Websites, Portfolios, Profiles

www.berryvilleeyecareclinic.com

www.eurekaspringseyecareclinic.com

www.bryanteyecareclinic.com

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