Customer Service Accounting Clerk
Resume:
CONTACT INFO
Eric Whitaker
Phoenix, AZ 85024
US
Email: ********@*****.***
Phone: 602-***-****
OBJECTIVE
To secure a position that will allow me to utilize my professional skills, strengths, and leadership qualities to participate in actions that are critical to supporting our business partners and the organization.
WORK EXPERIENCE
Dates Employed
06/2021-08/2022 Advanced Client Safety and Fraud Prevention Robinhood
02/2021-04/2021 New Business Team Analyst Aerotech – Contractor at Assetmark
Processed new business applications.
Set up ACH and Wire transfers both for Transfer in Kind and Liquidations
Posted check contributions to client accounts.
Worked with advisors to resolve transfer and application issues.
Work with Contra Firms to facilitate ease of transfers and making sure all paperwork they needed was in order. Corporate Resolutions, LOA’s, MSG etc…
09/2014-09/2020 Operations Analyst Matrix Financial a Broadridge Company
Daily reconciled a book of business that included 800 separate accounts.
Researched and posted all missing security transactions from the daily download, websites and statements using best business practices.
Complied with all monthly SLA standards and timelines.
Responsible for the tracking, researching, and posting of all Corp Actions, including: Stock Splits, Re-Orgs, Cusip changes, Name changes, Mergers and Exchanges.
Responsible for tracking accounts that changed brokers, account numbers and accounts that left the company to ensure a seamless transition.
Researched requests from our Client Services Department via email and phone to provide the best customer service for our outside clients.
Assisted in 1099 reconciliation and creation at year end.
Created and updated work procedures as needed.
Trained new recon dept employees.
03/2014-09/2014 Junior Accountant Kelly Services Staffing
Various Accounting Functions, Posted, Created and Processed Journal Entries.
Accounts Payable coding, auditing, and Receivables. Bank and Intercompany Reconciliations.
11/2010-12/2013
Sr. Risk Analyst Charles Schwab
I facilitated incoming and outgoing check and debit transactions, performed account maintenance functions, and supported many business partners and organizations within Schwab as a resource for questions or problem resolution pertaining to Schwab One and Schwab Bank accounts. I actively engaged in risk mitigation functions where I was responsible for protecting our clients and the firm and identifying any trends related to check fraud. I also was a member of the Work Assignment Committee that was assembled to more effectively allocate work throughout the department. Highlights of my involvement include Scheduled and led cross-site committee meetings centered around workflow analysis, staffing concerns, and other workflow challenges
Created and implemented a new workflow allocation process of more than 250 department tasks which led to more effective communication between Phoenix and Denver Core Operations teams.
The newly implemented quarterly work assignment rotation established a higher level of team accountability and allowed for management to manage team tasks and responsibilities more effectively.
Work assignment changes created an environment where employees had an active role in the assignments they took on and promoted an environment where employee opinions were highly considered.
As the work assignment coordinator, I was able to create an engaged environment allowing the team to actively participate in their work assignment duties to expand knowledge and teamwork while fostering employee engagement.
Employee of the Month for September 2011
Reviewed Background information and credit reports for individual and corporate account approvals.
Provided customer service and problem resolution for Financial Consultants, Internal Charles Schwab reps and external clients.
04/2007-02/2010
Jr. Accountant Nautilus Insurance
I was responsible for a multitude of reconciliation and account functions as well as participated in cooperative audit efforts performed within the company. Performed additional account maintenance functions as needed.
Responsible for compiling data and delivering reports to CEO and CFO of the company.
Posted check and ACH credits to client accounts.
Audited expense reports for compliance as well as assisted KPMG with annual company-wide financial audits
Reconciled bank statements for 8 assigned accounts as well as being responsible for the reconciliation of company expense reports
Member of employee recognition committee which was assembled to determine Employee of the Month/Quarter/Year
Assisted with State compliance filings.
04/2004-04/07/20
Accounting Clerk-Corporate Commissions Sunshine Media Inc.
I was responsible for maintaining and managing financial data and transactions for the company. These tasks included accounts payable and receivables, inter-company reconciliations, general ledger posting and balancing, statement, and reporting reconciliations. I also was involved in creating financial reports as well as participating in research and problem resolution activities. I calculated sales commissions and processed weekly payments to sales staff.
EDUCATION
School
Studies
Location
Glendale Community College/Arizona State University
Global Business Finance Specialization
Glendale/Tempe- AZ - US
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