Customer Service Office Assistant

Octavia R. Adams

Lemoore, CA 559-***-****

Message Phone 559-***-****

***************@*****.***

Office Management

Human Resources Administration Customer Service

Well-rounded professional with extensive business management and customer service experience in both public and private sectors. Exceptional human resources skills, effectively training, developing and evaluating people, assisting them in individual career trajectories and building strong, productive relationships. Establish superb rapport with internal and external stakeholders, including union representatives. Excel within deadline-driven environment, leveraging remarkable time management skills to complete all projects accurately and within time constraints. Technical proficiency in MS Office, including Excel, PowerPoint, 365 Outlook and Publisher; Windows 7; MAC iOS; Payroll SETR, CISCO telephone systems.

Customer Service

Payroll

Inventory Management

Staff Training

Employee Scheduling

Team Building

Organizational Efficiency

Call Center Management

Project Management

Quality Assurance

Month-End Reporting

Problem Resolution

PROFESSIONAL EXPERIENCE

EliteCare Medical Staffing - Fresno, CA

Temperature Screener

July 2021 to February 2022

Led position of temperature Screener: greeted employees and verified employee work status for location. Asked the required COVID-19 questions, provided masks to employees, and recorded the temperature of the employee. Documented symptoms of covid and as required sent employee home per the Center for Disease Control (CDC)guidelines for quarantine and isolation. Performed inspections of buildings as required for ensuring masks are always worn in the workplace.

Rhino Medical, Tx

Clinical Administrator February – July 2021

Clinical Administrator for COVID-19 vaccine sites. Assisted Register Nurse in Verifying client’s appointment and Identification. Asked the required Covid-19 questions and completed the vaccine verification card. I assisted in the observation area, observing the client for reaction from the vaccine. I assisted in sanitizing the observation area during the day.

VERIZON, Fresno, CA March – August 2019

Customer Service Representative

Lead customer service efforts for assigned accounts: verify account information using ACSS and CISCO systems, take payments, update contact information and disconnect services when requested. Act as salesperson, device technician, billing expert and customer issue resolution specialist. Take detailed notes on actions taken.

Provide outstanding customer service, ensuring all interactions are as positive and helpful as possible.

Generate excitement for new products; troubleshoot range of customer issues.

FEDERAL GOVERNMENT AGENCY, Fresno, CA 1986 – 2018

Manager, 2009 - 2018

Led all day-to-day operations of Examination Audit Division: managed 14 employees, collaborated with management and other departments on inventory projects, and partnered with colleagues to process inventory requests within timelines. Resolved any inventory quality concerns. Directed training for employees, recognizing employees for high-quality work and providing supplementary training for struggling employees. Led payroll review and submission using SETR (single line payroll entry system), including holiday and overtime pay via coding; scheduled vacations and mentored employees.

Excelled in fast-paced environment, accurately completing projects within time constraints.

Frequently praised by management for superb staff leadership and management.

Office Assistant Manager, 1999 – 2009

Directed administrative and customer support activities in deadline-driven office: allocated inventory projects to staff members and reviewed completed cases for quality assurance. Assessed employee training status and initiated additional training as appropriate. Answered customer account inquiries and resolved issues. Collaborated with peers in initiating and completing multiple projects. Completed month-end reports and spreadsheets.

Covered for manager during extended leave of absence, directing 12+ employees.

Trained multiple managers over course of tenure in position, preparing them for supervisory roles and ensuring access to any resources needed for career success.

Steadily promoted during tenure with agency in recognition for outstanding performance, from quality reviewer to tax examiner to manager/lead in collections, office assistant manager and ultimately manager.

EDUCATION & CREDENTIALS

High School Diploma, Madera, CA

Certified Nursing Assistant

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