RICHARD E. THOMPSON JR.

Hamilton, OH ***** 513-***-**** adsjqe@r.postjobfree.com

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details.

Successful background matching employees with roles for maximum performance with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proactive and hardworking individual focused on continuous operational improvement. Expertise in streamlining processes and systems.

Led the collaboration of several hospital department leaders with the initiative to maintain the Sterile processing teams thorough and recognized quality work, yet decrease the Critical response time average of 22 minutes. By streamlining the collection phase and adjusting work schedules, the Critical Response time delivery improved to a 12-13 minute average in two months. Oversaw the conversion of overall quality facility cleanliness of an 85-bed Psychiatric Behavior Health Building from a score of 44 to 90 within 5 months by retraining and inspiring staff. As Vendor Liaison directly responsible for facility related vendors performance, and challenge to measure it. Developed service tracking metrics for both service and invoice accuracy. Collaborated with the facility infection control Manager in creating an effective bed bug treatment policy, saving up to

$2000 per month in bed bug treatments.

Initiated and coordinated a hospital wide linen usage initiative targeted at waste reduction by utilizing the support of key hospital leaders, vendor partners and the support of senior leadership. The result was a reduction from 30lbs per day to a 20 lb. average in 24 months saving $400,000 annually. Cold called facility leaders at Ohio State University resulting in a large project restoration of shower basins for my Start up Sole Proprietor business.

Directed the complete restructuring of a Central Service Response Call Center for service request resulting in the lost call percentage dropped from over 18% to 1.75% in less than 15 months. As a Key member of the management team leading a new store location and successfully opened as one of two of the first Wal Mart Super Center retail stores in a Municipal market (Columbus, OH). Promoted to Store General Manager from a Trainee and through 3 levels as an Assistant in 2 + years. Resourceful

Planning and Implementation

Problem Anticipation and Resolution

Process Improvement Strategies

Vendor Collaboration

Increasing Awareness

Critical Thinking

Operational Efficiency

PROFESSIONAL SUMMARY

RESULTS

SKILLS

EXPERIENCE

Manager Hospital Support, 09/2021 to Current

Kettering Health, Miamisburg Hospital OH. – Miamisburg, OH Complete Departmental oversight of 110 bed Hospital and three auxiliary locations. Maintained highly regulated cleaning and safety standards for all locations. Recruited, interviewed, hired and developed staff performance through regular and timely assessments. Transporation Sup. 2yrs. & In-Service Mgr. 3 Yrs., 08/2016 to 09/2021 Stericycle, Inc. – Greater Miami Valley Area Hospitals, OH Oversaw transfer station of 20 Drivers. Performed DOT, Safety standard inspections of all Drivers and Warehouse team.

Led team of Service Specialist in 20 Miami Valley hospitals facilitating Bio containers from patient room to Dock.

Operations Manager/Vendor Relations Specialist, 04/2005 to 10/2016 Aramark Inc. (Management Services) – Cincinnati, OH. Department liaison of vendors to assure best in class service, assure efficiency and reduce unnecessary cost.

Oversaw operations of two different hospital support teams contracted to meet hospital goals including cost reduction, customer satisfaction and safety.

Assistant General Manager, 01/2003 to 04/2005

Bob Evans, Inc – Columbus, OH

Responsible for all hiring & training of a new store opening and ensuing 2nd shift operation Implemented effective cross training process to maintain quality despite call offs Maintained district upper echelon food cost with effective forecasting Order inventory Recognized in district reviews for restaurant cleanliness Owner, 01/2000 to 01/2005

Creative Surface Solutions – Grove City, OH

Cold called facility leaders at Ohio State University resulting in a large project restoration of shower basins

Developed effective process enabling effective marketing to large multi-family building owners Establishing professional rapport with maintenance leaders leading to repeat business & referrals Assistant Store Manager, 01/1997 to 01/2000

Wal-Mart, Inc – Columbus, OH

Key member of management team leading a store with 1 million in weekly gross sales average Central trainer of new store opening focusing on all receiving, staging and inventory placement Reduced staff turnover as leader of 8 department managers and 100 hourly employees by re-training department

Leaders primarily in effective follow up and empowering them with increased decision authority Improved timing of effective merchandizing including markdown sales items by streamlining storage restocks in categorized storage sections

Owner, 01/1991 to 01/1997

Vita-Min-Lac, Inc – Wooster, OH

Developed wholesale distributors dealers throughout Midwest limiting travel & marketing cost Developed secondary product designed for 2nd domesticated stock creating upsell opportunity Improved cold calling results by adding service provider offering equine pain relief to equine owners Inside Sales Coordinator, 01/1988 to 01/1991

N. Wasserstrom Co – Columbus, OH

Streamlined communications with construction team of franchise implementation of all restaurant equipment through creation of scheduled conference calls with itemized checklist Improved by team's working relationship with manufacturing team through effective & frequent communication including timely follow up to their request General Manager, 01/1984 to 01/1987

Bob Evans, Inc – Columbus, OH

Promoted to General Manager from Trainee and through 3 levels as Assistant in 2 + years Complete operation responsibilities of Bob Evans restaurant Successfully hired and trained new grill line staff resulting in improved quality and efficiency Recognized by District Manager for efficient shift operations and teamwork of associates Controlled food & labor cost

High School Diploma

New Knoxville High School - New Knoxville, OH

Business, History

Corporate Training Advanced Leadership Training Certificate for Aramark, Inc. comprehensive training certificate for all operational aspects including advanced human behavior training and advanced budgeting training: 10/2012

Aramark, Inc - Columbus, OH

Leadership Training Certificate for Aramark, Inc. which included relevant workplace employee relations concerns: 04/2005

Aramark, Inc.

Management Training Program Completion: 1998

Wal Mart, Inc.

Seminar for Wal-Mart, Inc., which included material in People Management Training. Six Month Management Training Program Completion: 04/1984 Bob Evans Restaurants

I enjoy Gardening and being outdoors especially in the Spring and Fall. I enjoy traveling and sight seeing in new states,

EDUCATION

HOBBIES; GARDENING AND TRAVELING

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