NATALIE REYES

*** ****** ***

Auburn, California 95603

Cell: 305-***-****

Email: adsjps@r.postjobfree.com

Professional Skills

• Bilingual – Fluent in Spanish, English is my first language

• Excellent verbal and written communication skills

• Proficient with Windows Word, Outlook and Excel

• Ability to type 60 WPM

• Strong customer service skills with a high level of professional demeanor

• Very proficient at multi-tasking and ability to work independently and as a team

• Extensive professional experience taking dictation with legal and medical terminology

Past/Present Work Experience

February 6, 2019 - March 11, 2022

FedEx Ground Packaging, Inc.

Package Handler

Duties: I was responsible for unloading and also loading delivery trucks by lifting, carrying and/or pushing boxes of different weights and sizes up to 70 pounds independently, including heavier packages with a team member. Other tasks I was assigned to do was scanning and taping packages for customer quality assurance. I also worked on different projects related to organization of packages according to whatever route was specified on a daily basis and load them into metal cages for the home delivery drivers.

2

March 2017 - May 2018

Ding-a-Ling Answering Service, Inc.

Remote Answer Service Agent

Duties: My various responsibilities were to answer a high volume of inbound telephone call lines of varying types of clients and customer-related issues and take very detailed messages in both English and Spanish by strictly adhering to a script authored by the client company and perform whichever task assigned by same; i.e. make an appointment, transfer a call or even provide the customer with their messages as we have collected throughout any given period. I created an enhanced customer experience through each of my interactions as a result of design thinking methodologies. In addition, every message had to be written in complete sentences and grammatically correct in English regardless of whether the caller/customer spoke in Spanish simultaneously. There were report cards issued every two weeks to keep quality control high in written form as well as verbally. Our customer service skills were also graded as all of our calls were recorded for quality purposes and randomly selected.

March 1, 2015 – July 1, 2016

Jerico Distributing, Inc.

Company Administrator /Distributing Agent

Duties: Handling daily purchase invoices for the company’s route, including various grocery store franchises in the area by uploading inventory on a daily basis, posting for the week; also stocking the shelves at the stores on a daily basis, building displays for promotional sales, and responsible for loading the company truck weekly with up to 150 cases of fresh cookie/cracker inventory. I also had to plan orders and our seasonal sale goals strategically to meet the demands for our stores. I also developed our client relationships with the receiving clerks in our various store locations to ensure the best visibility for our product placement and continuity of service.

3

April 2014 - December 2014

East Coast Public Adjusters, Inc.

Claims Support Analyst/Legal Assistant

Duties: Answering telephones, taking leads, preparing contracts, handling homeowners insurance claims, scheduling/coordinating preliminary meetings, handling calendars through Outlook, inspections, recorded statements, handling email correspondence, mail, scanning, files, calendar for public adjusters, invoicing, making notations in Access program contemporaneously after speaking to adjusters and desk examiners and/or legal assistants, providing information to insurance carriers, preparing sworn statements in proof of loss, preparing files for pre-suit and sending files to attorneys via drop box, providing information to attorneys’ offices as requested, posting information to Excel spreadsheets, keeping insureds updated on progress of claim, records custodian for production of documents in compliance with subpoenas on claims in litigation. February 1996 – February 2014

Maximilian Enterprises, Inc.

Freelance Court Reporter/President

Duties: My duties were self-supervision as a freelance court reporter and sole proprietor of a corporation with utmost customer centric focus while performing the day-to-day duties of attending hearings, medical depositions, examinations under oath, condominium board meetings, and trials of all types in litigation at the county, state, and federal level. This was also in addition to the logistical management of providing my client with their transcripts by courier or email as well as maintaining the custodial discretion of any exhibits. An imperative function of my profession was client development, interaction, and maintenance as I worked directly with attorneys with the necessity of meeting demanding deadlines in conjunction with my responsibilities as an officer of the court and an integral part of the litigation process.

4

July 1993 – February 1996 (part-time)

Webster Associates, Inc., Fort Lauderdale, Florida Administrative Assistant to James Webster, Owner of Yacht Brokerage Firm Duties: My responsibilities and functions were administrative work consisting of supervision, supply management and planning of each yacht charter, and all customer service-related matters of high-end charters. January 1993 – February 1996 (part-time)

ELM Capital, Inc., Miami, Florida

Administrative Assistant to Elliott Messing, Esquire Duties: All accounts payable, handling the correspondence for each department and the president’s schedule, dealing with all clientele. January 1990 – July 1992

Union Title Services, Inc., Coral Gables, Florida

Legal Secretary to Thomas Sherman, Esquire

Duties: Preparing all real estate documents, dealing and maintaining client relationships in person and on the phone on a daily basis, managing all title commitments and obtaining the requirements for real estate transactions, owner’s and mortgagee policies, title searches prior to and during closings with Commonwealth Land Title Insurance.

January 1989 – January 1990

Raul Carreras, Jr., Esquire, P.A., Coral Gables, Florida Legal Secretary to Raul Carreras, Jr. Esquire

Duties: Answering the telephone, greeting clients, preparing contracts, title searches through Attorney’s Title Insurance Fund, preparing title commitments, obtaining pre-closing requirements based on the commitments, preparing warranty deeds, bills of sale, UCC filings, handling recording of documents, preparing owner’s and mortgagee policies, prepared three-day notices for evictions and complaints for evictions and pleadings for foreclosure part of practice, handled all 5

files, handled his calendar, all correspondence, also handled the portion of his criminal law practice, pleadings and motions included therewith, researched case law under his direction as necessary.

EDUCATION

Atlantic Technical Center, Court Reporting Certification, Coconut Creek, Florida, 1996.

Miami-Dade Community College, Associate’s Degree, Secondary Education, 1992. Southwest Miami Senior High School, high school diploma, 1987 MILITARY EXPERIENCE

Former Sergeant, United States Army Reserve, JAG Corps, 10 years. Certified Legal Assistant (71D MOS) and Court Reporter (71E MOS), Honorable Discharge

References provided upon request.

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