Food Crew Customer Service
Resume:
Myrine Gatdula Villena
************@*****.**
Objective
Dedicated, Proactive individual, Skilled, Hardworking and Highly motivated Employee with a winning attitude and desire to deliver exceptional management position with 10 years of Experience in Developing strategies and monitoring performance. Now looking for a challenging position of a General Manager at Jollibee Restaurant one which will make best use of my existing skills and experience and also further my personal and professional development.
Experience
Jollibee Restaurant
Food Crew/Cashier May-1990-Jan-1993
Handling Cash Register
Daily cash balancing
Processing debit and credit card machine
Costumer Service
Events/planner outdoor and in store
Stocking store/General Store cleaning
Subway Restaurant
Cashier Nov-1998-June-2001
Set up the Sandwich making display area
Ensured cleaning checklist were followed and accomplished
Rotated food stock and monitor expiration dates
Reduced food waste by planning how much to prep for the day according to usage patterns
Tracked food waste
Baked bread, prepped vegetables and mixed salads
Greek Restaurant and Bistro
Cashier/Supervisor June-2002-Apr-2008
Assisting with the day to day running of the restaurant
Keeping accurate statistical information and records
Ensuring that all equipment is used correctly, maintain and cleaned properly
Making sure that all employees reach their full potential through constant evaluation
Involved in the day- to- day managements of clients
Live-in-Caregiver
Babysitting April-2008-Aug-2012
Organize and take part in activities for instance games, crafts, reading and outings to give enjoyment and exercise
Take kids to and from school and to doctor appointment
Watch over children and arrange reports for home care and babysitting agency
Discipline children in keeping with the methods requested by the parents
Helps kids with home works
Keep records of everyday activities and health information about every child
Tim Hortons Restaurant
Baker/Store Front /Supervisor Aug.2012 to present
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
Enforced appropriate work-flow and quality controls for products and procedures
Baked bread, donuts, muffins, cookies, bagels as needed under the direction of management
Consistently checked the quality of baked goods to maintain high standards all the time
Established and maintain open, collaborative relationships with the entire team
Inventory management familiarity
Maintain cleanliness of work area all the time
General Store cleaning oven, freezer, dishwasher
Stocking store
High volume production capability
Handling Cash Register
Able to work according to tight production schedules
Tim Hortons Restaurant
Manager March 2016 to Present
Ensured that the Store meets the Targets and Earning Profits
Recruiting Employees for the Store Needs
Responsible for Maintaining the Overall Image of the Store
Responsible for Managing the Assets of the Store
Setting Goals to Meet Store Need
Reporting To Head Office Sales /Drive-Thru time
Deposits Money to the Bank
Balancing Sales
ARAMARK COMPANY LTD
Multi-Unit Manager Tim-Hortons August 13,2018 to Present
Managed Non-Traditional Store with the Union Environment
Prepared Staff Schedule
Monitored Staff performance
Responsible for Managing overall behavior of Store
Cash Audits
Balancing Sales
Deposit Money to the Bank
Meet the Food Percentage
Performed month End Inventory for the Entire Store
Ensured that Store meets the Targets and Earning Profits
Responsible for Maintaining Health and Safety Audits
Reporting to Head Office for store Performance
Ensured Staff Follow Tim Hortons Standard
SAI RESTAURANT INC. O/A TIM HORTONS
General Manager July 21,2020 to Present
Establishes restaurant business plan by surveying restaurant demand, conferring with people in the in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates.
Attracts customers by developing and implementing marketing, advertising public and community relations programs, evaluating program results, identifying and tracking changing demands.
Maintains operation by implementing policies and standard operating procedures, implementing production, productivity, quality, and customer service standards, determining and implementing system improvements.
Maintains customer satisfaction by monitoring, evaluating and auditing food
Beverages and service offerings, initiating improvements, building relationships with preferred patrons.
Accomplishes restaurant objectives by recruiting, selecting, orienting, Training, assigning, scheduling, coaching, counseling and disciplining management staff, communicating job expectation, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.
Knowledge of budget, inventory and cost controls for FOH and BOH
Maintain safe secure and Healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with Health and legal regulations, maintaining security systems.
Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshop, reviewing professional publications, establishing personal network, benchmarking state-of-the art practices, participating In professional societies.
Accomplishes company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Training
Advanced First Aid Certified
Health and Safety Certified
Advanced Food Safety Certified
SKILLS
Customer Focus
Decision making
Process improvement
Management Proficiency
Strategic Planning
Verbal Communication
Quality Focus
Financial Planning and Strategy
Cost Accounting
Strong teamwork skills, hardworking, dependable
Focused and Disciplined
Computer experience on Windows 95-200x, MS office
40-60 wpm speed
E-mail: Group Wise & MS Outlook
EDUCATION
College Graduate
UNIVERSITY OF BATANGAS
BS Computer Science--- Courses include Information Management, Electronic design
REFERENCES
Raquel Reus Delorme 905-***-**** )
Bhavana Gupta (Aramark Director 416-***-****)
Lisa Whitlock (Aramark Assistant Director 289-***-****)
Contact this candidate