Administrative Office Professional Associates Degree High Honors
Resume:
Susan Jolly
Summary
I am a determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, can transport clients to meetings and will promote assistance wherever and whenever needed. I have always enjoyed helping others and having gone through addiction and being in recovery myself I know that I can help others with their recovery and help them to achieve a better quality of life. I am looking forward to starting my career as a Peer Support Specialist and know that I would be a great addition to any corporation or facility.
Skills
Combat planning
Technical expertise
Mapping skills
Computer operations
Surveillance monitoring
Administrative support
MS Office
Police department procedures
Basic life support knowledge
Information documentation
Computer-based dispatch systems
Map reading abilities
Courteous demeanor
Effective team player
Strong communication skills
Time management
Detail-oriented
Personnel training and development
Inbound and outbound calling
Dependable and reliable
Excellent multi-tasker
Resolution-oriented
Experience
Kentucky Court Of Justice
Pretrial Officer
Danville, KY
I worked closely with Judges, prosecutors and Jail officials. I interviewed current inmates to access risk levels and authenticate information given by them. Through communication with judges and risk levels I placed bonds for current inmates at the Boyle County Detention Center. I had to work in court room settings and keep updated files on defendants reporting to court and related information to the Judge as he requested it. Performed drug testing when necessary for pretrial conditional release defendants. Lincoln County Sheriff's Office
Secretary
Stanford, KY
I answered the phone in a professional manner and directed calls to appropriate officers or advised caller on their appropriate course of action depending on their need. I entered warrants into the computer system. Served summons and other types of papers on individuals that came into the office that did not involve arrest. I worked closely with officers, judges and other officials. When necessary I used radio professionally and appropriately to pass on information from office to officers working in the field. Collected tax payments from individuals when coming in to the office or mailing in payment and entered payments in the computer. Waynesburg, KY 44688 - 606-***-**** (C) - *****.*******@*****.*** July 2001 to September 2005
August 2005
Lincoln County Emergency Communications Center
911 Dispatcher
Stanford, MT
Trained over 2 employees on accurate triaging and dispatching procedures while personally handling daily calls.
Accurately and efficiently responded to daily requests. Used radio, telephone and computer system to update first responders with new information. Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Managed average of 5 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions. Handled emergency phone calls calmly and obtained pertinent information with composed approach. Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests such as BOLOs. Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax. Education and Training
National College of Business And Technology
Associate of Science: Administrative Office Professional / Law Danville, KY
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