Data Entry Customer Service

LYNNE SHURINA

*********@*****.*** 412-***-**** Pittsburgh, Pennsylvania 15238

Summary

Energetic Waitress/Bartender with over 5 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing multiple tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.

Skills

High-Volume Dining

Service Oriented

Food Safety Standards

Menu Memorization and Presentation

Ability to Lift 30 Pounds

Special Requests and Substitutions

Food and Beverage Service

Conflict and Complaint Resolution

Upselling and Cross Selling

Dining Room Cleaning and Upkeep

Workflow Coordination

Team Player

Cleaning and Sanitizing

Relationship Building

High Energy and Stamina

Transactions and Cash Handling

Cool Under Pressure

Menu Recommendations

Check Payment Processing

Safe Food Handling

Table Bussing

Buffet Setup and Takedown

Price Memorization

Liquor, Wine and Food Service

Dining Customer Service

Experience

Bartender/Waitress Grieco Carefree Inn - Indianola, PA 08/2014 - 10/2016

Maintained accuracy while handling payments, giving change and printing receipts for customers.

Greeted customers, answered questions and recommended specials to increase profits.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Prepared salads, appetizers and garnishes to assist kitchen staff.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Presented food and beverages to guests at tables.

Presented menus to patrons to answer questions about menu items and make recommendations.

Cleared table and bussed dishes to allow for quick setups.

Stocked server areas with supplies before, during and after shifts.

Set up dining room to meet hospitality and service standards.

Resolved customer concerns with friendly and knowledgeable service.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Developed strong and lasting resident relationships.

Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Documented food orders and ran items to guest tables in dining room.

Calculated charges, issued table checks and collected payments from customers.

Handled special customer requests for separate checks and menu substitutions.

Secretary Penn Telecom Group - Cranberry, PA 08/1999 - 05/2000

Drafted agendas, meeting notes and other documents to enhance collaborative process.

Sent and distributed mail and parcels.

Processed documents and materials for dissemination to appropriate parties.

Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Created and updated spreadsheets to track and report data.

Payroll Clerk Lemington Nursing Home - Pittsburgh, PA 06/1996 - 08/1999

Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

Managed payroll for temporary, hourly and salaried employees.

Established employee payroll files and updated existing files with new information.

Calculated accurate wages, including overtime, salary increases and bonuses.

Protected payroll operations and maintained employee confidence by keeping information private.

Identified, researched and resolved issues with hours worked.

Voided checks and issued stop payment orders to correct payroll discrepancies.

Managed weekly payroll duties and submitted data to payroll contractor.

Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.

Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.

Collaborated with payroll manager to Identify improvements and streamline payroll processes

Liaised with departments to maintain information in payroll and time and attendance systems.

Secured personal and payroll information in compliance with federal regulations.

Entered miscellaneous incomes, deductions and adjustments to prepare payroll cycles.

Updated employee tax status and withholding information when necessary.

Verified data entry to drive accuracy and compliance with laws and regulations.

Copied records on photocopying or microfilming machines to generate labels or reports.

Processed and issued employee paychecks, statements of earnings and deductions.

Coordinated child support deductions and distributed wage assignments.

Calculated employee leave time by comparing available hours against listed hours.

Calculated and assessed employer social security, unemployment and workers' compensation payments.

Implemented payroll reconciliation tools to improve report accuracy.

Collaborated with human resources teams to pay out bonuses and severances, construct leave pay schedules and process payroll garnishments.

Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.

Hairstylist Topo's Hair Salon - Aspinwall, PA 05/1992 - 05/1996

Sanitized workstations and salon equipment to reduce risk of infection.

Pre-booked future appointments to increase repeat business.

Pursued continuing education and training to stay up to date with new trends and techniques.

Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

Styled and designed traditional and contemporary hairstyles for men and women daily.

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Set up workstation and treatment room with products, equipment and supplies to facilitate services .

Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Recommended hair styles to compliment clients' facial features and coloring.

Designed and recommended home hair care regimens and treatments to meet individual customer needs.

Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.

Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.

Followed updated techniques to color and treat hair and produce consistent results.

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Responded to customer inquiries by phone, email and in person.

Proficient in full range of color, cutting, chemical and styling services.

Backed up reception desk by answering phones, scheduling appointments and processing payments.

Collected payment from customers and scheduled next appointments.

Applied hair color, dye and tints to hair to achieve new looks.

Trimmed, cut and shaved using clippers, razors and scissors.

Education and Training

Fox Chapel Area High School Pittsburgh, PA 06/1992

High School Diploma

Beattie Technical School North Hills, Pa 06/1992

Cosmetology License

Activities and Honors

Planning and coordinating several fundraisers

Delegating task to committee members and making sure they are completed in a timely manner

Setting up auctions to raise money

Handling the all the decisions for food being served at fundraiser

Creating registration and keeping track of money collected

Going out into the public and asking for donations

Creating and updating donation letters, donation receipts and thank you for all persons whom donated to the events

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