Leslee £, Hopkins

**** ************ **** ***** ****, GA 30291

443-***-****

Email: leslechopkins@gmail,com

Profile

© Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and

cost control.

¢ Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations,

© Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly

© Proficient with Microsoft Office and the specialized systems: Host, Strayer 360, Blackboard, OnQ Certified, Fosse, Opera,

Employment

Jourtyard by Marriott

Front Desk Supervisor

09/17-01/22

© Supervise correspondence related to aspects of reservations

© — Oversee front desk functions to ensure procedures are followed for security of monies, credit, and financial transactions

© Maintain check of service standards to assure expected of hotel service, quality, policies, and practices

.

Control cost and have action plans in place to meet goals and mission of the property

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Academic Assistant/Success

09/12-08/17

‘* Strong customer service skills and ability to work with people from diverse backgrounds.

Strong working knowledge of software, various email

applications, familiarity with the Internet, and aptitude

for learning new software

Ability to communicate effectively, maintain

cooperative peer relationships, teamwork oriented,

dependable, attentive to detail, friendliness and

approachability

Encourage students to set goals and find the motivation to work toward academic success and achieve

academic excellence

Prepare necessary reports, logs and evaluations

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Troy University

Student Support Representative

06/10-09/12

© Responsible for retention/campus population over

* 1000 continuing students

© Provided advisement & counseling with curriculum,

© course load, study habits, and course scheduling

© Identified at-risk students and develop interventions

© Facilitated quarterly student’s appreciation functions

© Analyzed daily reports to ensure department is exceeding prior year enrolments and weekly targets

Hotel Indigo

Accounting Assistant/Accounts Receivable/Payable

09/08-6/10

Month end closings. Ensure that the month end and bank reconciliation balances

Assist with P & L and budgeting

Process employee payroll bi-weekly through ADP.

Oversee the front desk functions to ensure procedures are followed for security of monies, credit and financial

transactions.

Daily monitoring of A/R billing. Ensure that all accounts are kept current, billing to be processed daily, ongoing communication to clients and month

end closings balance in addition to bank reconciliations.

© Responsible for updating A/R accounts

Doubletree Hotel Atlauta NE/Northlake

Accounts Receivable/Payable

03/08-9/08

© Assist in HR functions

© Proficient in production and customer service skills.

© Balancing A/R accounts. Ensure that the totals are correct and files kept updated

‘© Month end closings. Ensure that the month end and bank reconciliation balances

fs suit o@ Centennial Olympic P

Accounting Assistant/Accounts Receivable/Payable

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01/07-03/08

‘* Daily monitoring of A/R billing. Ensure that all accounts are kept current, billing to be processed daily, ongoing communication to clients

Process employee payroll bi-weeklyOversee the front desk functions to ensure procedures are followed for security of monies, credit and

financialtransaetionsDaily monitoring of A/R billing. Ensure that all accounts are kept current, billing to be processed daily, ongoing

Education

Candidate for Bachelor of Science

Currently Studying Real Estate

Contact this candidate