Front Desk Support Representative
Resume:
Leslee £, Hopkins
**** ************ **** ***** ****, GA 30291
Email: leslechopkins@gmail,com
Profile
© Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and
cost control.
¢ Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations,
© Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly
© Proficient with Microsoft Office and the specialized systems: Host, Strayer 360, Blackboard, OnQ Certified, Fosse, Opera,
Employment
Jourtyard by Marriott
Front Desk Supervisor
09/17-01/22
© Supervise correspondence related to aspects of reservations
© — Oversee front desk functions to ensure procedures are followed for security of monies, credit, and financial transactions
© Maintain check of service standards to assure expected of hotel service, quality, policies, and practices
.
Control cost and have action plans in place to meet goals and mission of the property
rov Unive
Academic Assistant/Success
09/12-08/17
‘* Strong customer service skills and ability to work with people from diverse backgrounds.
Strong working knowledge of software, various email
applications, familiarity with the Internet, and aptitude
for learning new software
Ability to communicate effectively, maintain
cooperative peer relationships, teamwork oriented,
dependable, attentive to detail, friendliness and
approachability
Encourage students to set goals and find the motivation to work toward academic success and achieve
academic excellence
Prepare necessary reports, logs and evaluations
ey
Troy University
Student Support Representative
06/10-09/12
© Responsible for retention/campus population over
* 1000 continuing students
© Provided advisement & counseling with curriculum,
© course load, study habits, and course scheduling
© Identified at-risk students and develop interventions
© Facilitated quarterly student’s appreciation functions
© Analyzed daily reports to ensure department is exceeding prior year enrolments and weekly targets
Hotel Indigo
Accounting Assistant/Accounts Receivable/Payable
09/08-6/10
Month end closings. Ensure that the month end and bank reconciliation balances
Assist with P & L and budgeting
Process employee payroll bi-weekly through ADP.
Oversee the front desk functions to ensure procedures are followed for security of monies, credit and financial
transactions.
Daily monitoring of A/R billing. Ensure that all accounts are kept current, billing to be processed daily, ongoing communication to clients and month
end closings balance in addition to bank reconciliations.
© Responsible for updating A/R accounts
Doubletree Hotel Atlauta NE/Northlake
Accounts Receivable/Payable
03/08-9/08
© Assist in HR functions
© Proficient in production and customer service skills.
© Balancing A/R accounts. Ensure that the totals are correct and files kept updated
‘© Month end closings. Ensure that the month end and bank reconciliation balances
fs suit o@ Centennial Olympic P
Accounting Assistant/Accounts Receivable/Payable
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01/07-03/08
‘* Daily monitoring of A/R billing. Ensure that all accounts are kept current, billing to be processed daily, ongoing communication to clients
Process employee payroll bi-weeklyOversee the front desk functions to ensure procedures are followed for security of monies, credit and
financialtransaetionsDaily monitoring of A/R billing. Ensure that all accounts are kept current, billing to be processed daily, ongoing
Education
Candidate for Bachelor of Science
Currently Studying Real Estate
Contact this candidate