Learning & Development Administrator

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Ileyfreeman**”yahoo.comyah

NAME: CONTACTS: RELATIONSHIP STATUS:

Oaitse Refilwe Thedi +267-******** Married

GENDER: EMAIL: LINKED INN:

Male ******.*****@****.******

DATE OF BIRTH: POSTAL ADRESS: NUMBER OF REFERENCES: 26/06/1986 P.O. Box 401895 Gaborone 3

NATIONALITY: DRIVERS LICENSE STATUS:

Motswana Class B

CRIMINAL RECORD: INDUSTRY INTERESTS:

None Diverse

LANGUAGES: PREFERRED RESIDENCE:

Setswana, English Anywhere the Job Requires

FOCUS: Human Resource

ACCUMULATED WORK EXPERIENCE: 14 years FAVOURABLE POSITION(S):

1. MANAGEMENT LEVEL POSITIONS:

Human Resource Manager / Human Capital Manager / Senior HR Officer 2. OPERATIONAL LEVEL POSITIONS:

Human Resources Manager / Human Capital Officer/ Staff Recruitment Officer SUMMARY OF PROFESSIONAL EXPERTISE AND RESPONSIBILITIES: I am a dynamic, highly motivated administrative professional with a continuous dedication to achieve. I hold a degree in Industrial and Organizational Psychology and I offer more than 14 years of experience in the industry. Throughout my association with the sell and buy side companies. Since my inception in the cooperate world I have acquired comprehensive understanding of Human resource management policy setting, human resource interviews and employee/talent search, human resource performance valuations, human resource cost efficiency and job combining, human resource based team motivation and coordination, human resource based company assessments and hierarchy improvement, employee turnover and disciplinary action among other roles like Organizational information management data compilation, data relaying, office administrative roles, filing, communications, emailing, reporting to senior management. PREMIUM PERFORMANCE AREAS:

Staff Management

Human Capital Performance

Staff Training

2 P a g e

SCHOOL

AMITY UNIVERSITY

TIME FRAME

2022

STUDY LEVEL

MBA

ACHIEVEMENTS

Master of Business Administration in

Human Resources

UNISA 2019 Degree Bachelor of Commerce in

Organizational and Industrial

Psychology,

Botswana Accountancy College 2015 Certificate Post Graduate Certificate in Finance for Non-Finance Managers

University of Botswana 2014 Certificate Certificate in Project Management University of Botswana 2014 Certificate Certificate in Change Management Institute of Development

Management

Diploma International Diploma in Computer

Studies

FURTHER TRAINING AND DEVELOPMENT:

Branch Operations Management

Signature Verification

Anti-Money Laundering

Fraud Management

Negotiation Skills

Communication Etiquette

1. ABSA BANK BOTSWANA / 2016 > 2021

Employer Industry: Banking & Finance

Role: Collections Officer

Summary: collections administration, customer experience control and strategy formulation, I was part of a team that has continually been successful in exceeding target. Experience Gained: 5 years

Negotiate payment arrangements on delinquent accounts to minimise credit loss

Giving advice on making payments and general financial management.

Maintain effective and professional working relationships with both internal and external stakeholders

Ensure that invoices received from attorneys and DCA’s are correct and submitted to finance department for payment

Complete and update reports in order to provide management with accurate numbers for reporting purposes

Formulate to strategies to improve customer experience and meeting targets.

Adhere to legislative and compliance requirements to ensure the correct processes and policies are maintained

Complete and update reports in order to provide management with accurate numbers for reporting purposes

Formulate strategies to improve customer experience and meeting targets.

Adhere to legislative and compliance requirements to ensure the correct processes and policies are maintained

3 P a g e

2. ABSA BANK OF BOTSWANA / November 2007 > April 2019 Employer Industry: Banking & Finance

Role: Customer Advisor

Summary: customer consultations, cashier banking and bank service sales Experience Gained: 9 years

Customer service champion

Ensuring customers are afforded good customer experience at all times and coming up with strategies on improving service delivery within the branch unit.

Deliver world class customer experience practices and ensure adherence to Service Standards

Cash Management.

Undertake end to end cashier and banking hall duties which include cash management, queue walking and excellent customer experience

Effective lead generation and cross selling Bank products.

Manage customer queries and complaints by taking ownership and timeous resolution. resolving in a timely manner.

Achieve operational rigor excellence in all aspects of procedure and processes undertaken to ensure satisfactory audit results.

Comply with all relevant banking legislature and procedures and ensuring in-depth knowledge of these e.g. banking code, service standards, fraud prevention and anti-money laundering procedures

Ensures systems are up and running well in time for customers to be assisted.

Liaising with IT team whenever there are system failures for prompt fix. 3. JF2K CONSULTANTS / February 2007 > August 2007

Employer Industry: Consultants

Role: Computer Support Officer

Summary: computer operations management, user accounts management and IT systems support Experience Gained: 7 months

Administering support to office computer users

Setting up network connections

Managing user accounts

Setting up IT Support for conferences

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