Customer Service Representative
Resume:
Tiffany Manigault
Telemarketing Representative
Greensboro, NC 27410
******************@*****.***
To use my selling and customer service skills in a representative role that focus on building relationships with existing customers, as well as translating opportunities into new accounts. Work Experience
Credit Card Specialist
SunTrust (Truist) Bank
June 2020 to September 2022
Took outbound calls from clients that needed help with their credit cards Helped clients make payments, activate cards, took blocks that were on the cards off, or placed blocks on the cards if needed to be. explained transactions or any fees that were on the account. always High authenticate the clients before being able to give any information to them. using different systems to access the client Information Customer Service Representative
Resource Management Group - Greensboro, NC
February 2017 to June 2020
Contact people that was past due on their bills and make a payment plan in case they could not pay the amount in full.
Telemarketing Representative
Silverback
November 2014 to December 2016
Made calls to potential clients that want to go to school or trade school Took calls from clients to locate different college online and campus Collection Representative
National Recovery Agency
October 2007 to August 2014
Located and notified customers of delinquent accounts by mail, telephone, or in order to solicit payment. Performed various administrative functions. Received payments and posted amounts paid to customer accounts. Skip trace client account to find the new address or phone number for the client to remind of payment. Directed calls to appropriate individuals and departments. Certified Nursing Assistant
Harrisburg Hospital
February 2005 to August 2007
Assisted nursing staff in the care of all patients including, bathing, changing, and feeding. Provided quality patient care and managed confidential patient files. Assisted patients with daily functions.
Followed infection control procedures.
Extensive experience working in homes with disabled children and adults. Provided all daily living tasks to enhance quality of life for elderly patients. Patient Care Technician
Patient care Assisting
September 2001 to November 2004
Home Health Society
Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming. Worked with persons with mental illnesses and administered medications Debt Collector
Penn Credit
May 2000 to June 2001
Located and notified customers of delinquent accounts by mail, telephone, or in order to solicit payment. Performed various administrative functions. Received payments and posted amounts paid to customer accounts.
Customer Services Rep
Au Bon Pain
November 1997 to March 2000
Estimated food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Investigated and resolved complaints regarding food quality, service, or accommodations. Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance in lodging and dining facilities. Career specialist Facilitator
Department of Humans Services
November 1994 to March 1997
Assisted in resume writing dressing for success programs. Reinforced appropriate communication skills, role playing. Directed the clients to various job interviews Education
High school or equivalent
East Milbrook high school
Skills
• client relations (7 years)
• operations (Less than 1 year)
• problem solver (10+ years)
• Call Center (10+ years)
• Customer Service (10+ years)
• Telemarketing (7 years)
• Telephone (10+ years)
• Telesales
• Cold Calling (7 years)
• Customer Care (7 years)
• CSR (10+ years)
• Customer Support
• Excel
• English (10+ years)
• Caregiving
• Interpretation
Certifications and Licenses
Step Up Greensboro
November 2019 to December 2019
Completed 38 hours of Readiness Training through the Step Up Greensboro program. Training topics included Resume and Application preparation. Dress for Success, Effective Communications, Job Search Techniques. interviewing and follow-ups, Strategic Thinking,and Conflict Resolution, Anger Management, and Communicating Criminal Background. Additional Information
Skills
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Skilled in call center operations
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