Student Volunteer Consumers Energy

TARA L. DURCI B.S., C.B.I.S.

***** *. ******** **.***********, MI 48892

517-***-**** ***************@*****.***

OBJECTIVE

To secure a position in a stimulating work environment where I can apply skills acquired through diverse experience to enhance the quality of service delivery to a specific population or general public. EXPERIENCE

March 2022-current Contractual Pro Unlimited/Consumers Energy Administrative Assistant - Energy Request Center

■ Ensure delivery of customer focused services/support

■ Problem solve difficult challenging situations via phone in call center

■ Maintain confidential information of customers

■ Conduct follow up outgoing phone calls to respond to customer requests

■ Handling of incoming phone calls to respond to customer requests

■ Assign applicable job to designated project manager based on researched criteria

■ Processing of customer requests through a multi-faceted data system to ensure accurate and prompt service request response October 2020- March 2022 Ennis Center for Children, Inc. Certification Specialist

■ Under contract with the Michigan Department of Health and Human Services, conduct extensive investigative home studies for potential foster families including assessment of character, financial ability, social history, criminal history and motivation

■ Correspond with legal, law enforcement and Child Protective Service agencies and secure all protected documents

■ Maintain confidentiality of conversation, documents and electronic activity to protect foster children and families

■ Evaluate criminal history records including ICHAT, Central Registry and driving records for potential applicants and store securely

■ Provide training, support and recruitment activities to and for foster families

March 2008- October, 2020 Hope Network NeuroRehab

Adult Foster Care Residential Supervisor- Healthcare- Non-Profit

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■ Maintain a 24/7 schedule for staffing coverage over three shifts for up to 30 employees

■ Monitor budget and billing pertaining to program needs and staffing

■ Complete medical record review and intakes for complex sub acute patients transitioning from hospital to in patient rehabilitation setting while maintaining HIPPA and securing all protected documents

■ Advocate for and Coordinate medical appointments with community physicians and internal comprehensive rehabilitation team

■ Oversee and complete documentation, distribution and/or administer resident medications and personal equipment in a comprehensive rehabilitation healthcare setting

■ Collaborate with a multidisciplinary team regarding individual medical treatment plans and discharge or long-term planning

■ Maintain all requirements and participate in the renewal of Adult Foster Care (AFC) Licensing for a 12 bed home every two years

■ Participate in all requirements to achieve CARF Accreditation every three years (Commission on Accreditation of Rehabilition Facilities)

■ Provide regular feedback to Rehabilitation Technicians (RT) regarding consumer interactions, efficiency and quality of work, use of down time, and adherence to policy and procedures, as outlined in the RT position description

■ Communicate with guardians/conservators of residents on an ongoing basis of their long-term care

■ Monitor employees’ adherence to work rules and expectations and follow disciplinary procedures as appropriate

■ Assure the overall health and safety of residents April, 2005 – October, 2007 Livingston County 4C Council Howell, MI Child Care Network Coordinator / Child Care Specialist – Grant Funded

■ Provided resource, technical assistance and training for child care providers, parents, businesses and community groups on and off site

■ Managed UAW-Ford budget and reports for Network providers

■ Provided phone resource and referral information to the general public who are seeking child care resources

■ Developed and format quarterly agency newsletter

■ Sought and recruited providers for hard to place children

■ Provided on-site consultative support for licensing and accreditation requirements

August, 2001- August, 2004 Livingston County Howell, MI Community Corrections Manager- Grant Funded

■ Investigated cases then developed case plans to aid offenders with employment, childcare, housing, personal issues etc. 2

■ Hired, trained, supervised and advised staff on daily operations

■ Completed grant applications and managed program budget

■ Collaborated on teams with local service providers including schools, mental health, and employment agencies

■ Provided direct case management and counseling services to offenders and their families during and after business hours

■ Prepared and presented documents as necessary to the County Board of Commissioners and State Community Corrections Advisory Board

■ Provided educational training and presentations to local judges, attorneys, court staff and community resource provider

■ Developed prison and jail diversion programs, policies and procedures under the direction of the State, County and local Advisory Boards

■ Served as advocate for offenders in the judicial system January, 1997–August, 2001 35th District Court Plymouth, MI Chief Juvenile Officer

■ Developed delinquency proceedings for misdemeanants in the District Court for local youthful offenders in accordance with policies of the 3rd Judicial Circuit Court under pilot program

■ Provided case work/counseling services to delinquent youth and their families in the schools, and community

■ Provided technical assistance to educators and administration to address behavioral challenges in the school/classroom

■ Provided training to public education and community leadership forums

■ Developed and delivered direct services and training of a Teen Court to students in conjunction with the Plymouth-Canton Public High Schools

■ Served as public and media liaison for the Judges as needed

■ Provided advocacy support to youth and families in the schools, to local governmental agencies and community programs

■ Assisted in facilitating of Positive Peer Culture groups with youth and families

January, 1993-January, 1997 Livingston County Howell, MI Juvenile Probation Officer

■ Provided direct case management and counseling services to delinquent youth and their families in their homes, schools and community

■ Participated on Families First intervention and Wraparound Teams with local mental health for high risk youth and their families

■ Participated and advocated for client in IEP conferences, mental health, disciplinary, substance abuse or other identified service meetings

■ Investigated circumstances, prepared and presented dispositional reports, subsequent court documents and enforced court orders 3

■ Collaborated with courts, schools, law enforcement and service providers as part of case planning

■ Managed after hours on call crisis on a rotating basis for youth in immediate need of placement (i.e. Mental health, detention)

■ Provided advocacy support to youth and families in the schools, to local governmental agencies and community programs

1991–1993 Huron Services for Youth (Non-Profit) Garden City, MI Specialized Foster Care Worker / Licensing Worker

■ Conducted in home evaluations/assessments of potential foster parents

■ Completed in home provisional and regular licensure of foster homes in accordance with state licensing regulations

■ Provided case management/counseling services multiple times weekly to low-income abuse/neglect clients (0-17y.o.), their foster families and their biological families residing in Wayne and Washtenaw Counties

■ Prepared individualized case plans for clients with special needs and special need parents

■ Conducted weekly home assessments in biological homes to address environmental risk factors

■ Provided counseling assistance/training to biological parents in an effort to reduce the likelihood of child abuse/neglect

■ Completed and filed case studies, quarterly reports, and case plans for low-income, high risk clients

■ Prepared individualized case plans for clients with special needs and special need parents

■ Conducted and supervised biological family home and off site visits

■ Faciliitated visits for foster children with incarcerated biological parents

■ Attended and presented case files in Wayne and Washtenaw Probate courts sometimes leading to termination of parental rights 1987-1991 Tot Spot Brighton MI

Lead Teacher

● Created lesson plans for children ages 4 – 12

● Supervised staff who were providing direct supervision to children in the program

● Provided supervision to children on community outings

● Provided reports to parents regarding the child’s day

● Instituted any specific care needs of children as provided by parents 4

EDUCATION

Western Michigan University Kalamazoo, MI

■ B.S, Psychology and Criminal Justice

■ Certified Brain Injury Specialist (CBIS) 2009- present Academy of Certified Brain Injury Specialists

OTHER

Brain Injury Association of Michigan (BIAMI)

Licensed State of Michigan Registered Social Service Technician (not currently registered but eligible)

1997-Current – Benefit4Kids Nonprofit volunteer in fundraising for children with terminal and life limiting conditions

2005-2007 NAEYC – National Association for the Education of Young Children – member

1987-1990 - Lakeside Children’s Residential Center for Emotionally Impaired Children – Mentor

1988 – Pheasant Ridge Children’s Psychiatric Center – student volunteer 1987-1990 MATEC– Michigan Association for the Teaching of Exceptional Children - member

REFERENCES

Available upon request

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