Nancy Urban
Holland, MI *****
********@*****.***
To obtain a challenging position in a well-established office which offers the opportunity for advancement and enables me to utilize my skills and experience. My more than 25 years of experience and expertise in the dental industry make me an ideal candidate for your organization. Authorized to work in the US for any employer
Work Experience
Implant Case Specialist
Midwest Family Dental - Jenison, MI
October 2017 to Present
Treatment and insurance coordinating with patients during office visits. Presenting treatment plan options including reviewing finances and applying for financing. Helped patients understand the benefits and risks of each treatment. Answering phone calls and emails from patients with any questions about treatments. Office management roles such as scheduling appointments, billing, and ordering supplies. Strong leadership in obtaining past debts from clients. Dental Assistant
Carroll County Dental Associates and Specialist (Oral Surgeon, Dr. Kung) - Westminster, MD October 2009 to May 2012
Chair-side assisting including treatment preparation including obtaining medical history and making the patient comfortable with explanation of treatment procedures. Also included taking impressions, x-rays
(taking and developing), explaining proper oral hygiene, and providing patients directions after surgery or dental treatments.
Dental Assistant
Dr. Damanskas D.D.S. - Fenton, MI
January 1989 to October 2009
Performing office management tasks along with chair-side assisting. Education
Associate
University of Maryland
1984
University of Michigan
1981 to 1983
Fenton High School
1975 to 1979
Skills
• Treatment and Insruance Coordinating (10+ years)
• Office Management (10+ years)
• Chair Side Assisting (10+ years)
• Patient Consulting (10+ years)
• Patient Scheduling (10+ years)
• Four handed dentistry (10+ years)
• Dentrix
• Front Desk
• Reception
• Office Experience
• Dental Assisting
• Dental Receptionist
• Laboratory Experience
• Eaglesoft
• Medical Imaging
• Accounting
• Customer Service
• Infection Control Training
• Sales
• Insurance Verification
• Medical Billing
• HIPAA
• Computer literacy
• Medical office experience
• Medical terminology
• Microsoft Office
Certifications and Licenses
CDA
Present
QDA
Present
CPR
Present
Dental Radiology
Present
X-ray
Certified Dental Assistant
Additional Information
Excellent verbal and written communication skills in consulting patients to determine needs. Ability to flexible with systems including Dentix/Soft Dent.