Personal Assistant Customer Service

CLAUDIA L. ESCOBAR MUNSON – B.S.

**** ****** *****, *********, ** 28205 954-***-**** ***********@*****.***

Qualifications for Business Professional

Project Coordination Bi-lingual Specifications Professional HR Specialist

PROFILE

Bilingual software systems client delivery and client relations professional with a proven record of meeting, and exceeding, goals while providing a superb client experience. Bilingual, and multicultural, with the ability to successfully engage the widest possible range of client types. Having managed groups of subpar performers has developed remediation routines to lead these groups to success.

Areas of expertise include:

Retail Sales Professional Bilingual/Multicultural Spanish Instruction Team Building Marketing Strategy Business Reqt’s Documentation Assistant Mentoring Center Management Conflict Management Customer Service CRM Professional Translations

Technical Skills

Java (Cert Q2 2018) Microsoft Outlook Microsoft Word Microsoft Excel

Microsoft Power Point Skype Spanish Language (native) MS Project Six Sigma/Lean Indoctrination Visio iDrive/iCloud SharePoint

Google/Chrome/Firefox Slack Workday ServiceNow

SELECTED ACCOMPLISHMENTS

.

Led two projects to convert English-based marketing materials to Spanish, for two separate systems, targeting our latino/Hispanic clients.

Coordinator for project to partition customer-facing website to include Spanish-language screens targeting our latino/Hispanic clients.

Designed/built/launched a successful import and retail sales company specializing in artisan-made Colombian jewelry and women’s accessories.

Instrumental in accomplishing NAEYC certification, while Head Teacher at City of Pembroke Pines Early Learning Center, in 2007.

Employee of the month April 2008 as Head Teacher at City of Pembroke Pines Early Learning Center.

Developed Spanish language after-school instructional program while Assistant Director at Buttons N’ Bows Learning Center.

Began first position, in a customer-facing retail sales position, only three (3) months after moving to the United States with no English language skills.

CAREER TRACK

WALMART, INC, Charlotte, NC 2019 - Present

Bilingual HR Specialist

Pre-screen potential employees for all departments, and operations, across the enterprise, along with coordinating special projects within the Department.

A lead on a project to roll out new HR functions to Walmart International operations

Beta testing newly integrated HR systems for use in new roll out

Enter candidates into Workday and ServiceNow

Conduct phone screens of candidates

Case Manager: manager for a series of mini-projects to solve issues faced, in real time, by Corporate managers across the organization

Lead on hiring events throughout North America; currently working in both United States and Canada markets

SPAN ENTERPRISES, Rock Hill, SC 2016 to 2018

Client Relations Manager/Project Coordinator

Manage the customer support center for all clients of Span Enterprises and Express Truck Tax service, but specialize in working with latino/Hispanic clients.

Led two projects to convert English-based marketing materials to Spanish, for latino/Hispanic clients

Coordinator for project to partition customer-facing website to include Spanish-language screens, for latino/Hispanic clients

Interface with client base, daily, to intake issues with products, user interface and government agencies

Produces request log, to Span management, for software/product improvement projects

Product Support Manager, on two separate applications, in interfacing with latino/Hispanic client base

Technical support over phone, internet and Web for both English and Spanish speaking clients

BETHLEHEM CENTER, Charlotte, NC 2013 to 2015

Head Teacher

Head teacher in a Head Start center in Charlotte, NC. Directed lesson planning and instruction of children under the Head Start program.

Construct lesson plans based on early Head-Start directives.

Conduct interventions for at-risk children.

Work with parents to structure at-home support programs.

Primary resource, at Head Start, with Spanish-speaking children and parents – provide translation service in meetings with Spanish-speaking parents/families.

CHARLESTON COUNTY SCHOOL DISTRICT/HEAD START, Charleston, SC 2011 to 2013

Head Teacher

Head teacher in a County Head Start center in Charleston, SC. Directing lesson planning and instruction of children under the Head Start program.

Construct lesson plans based on early Head-Start directives.

Conduct interventions for at-risk children.

Work with parents to structure at-home support programs.

Assist Head Start with Spanish-speaking children and parents – provide translation service in meetings with Spanish-speaking parents/families.

CALI SPANGLISH, LLC, Charleston, SC 2010 to Present

President

Owner of a start-up retail sales operation for native Colombian jewelry and women’s fashion items.

Purchase hand-made jewelry and fashion items from artisans in Colombia.

Arrange shipping to United States; structured preferential shipping costs from major cargo companies.

Handle all customs and import routines with the Colombian and US governments.

Advertising, logos and branding for company, and individual merchandise. Includes packaging and presentation.

Scheduling of show/event schedule.

Arrange travel to events, personnel at events, presentation of merchandise, sales of merchandise

Accounting of merchandise and funds received, merchant credit services (MCS) options, electronic transfers

All tax and accounting for LLC

BUTTONS N’ BOWS LEARNING CENTER, Memphis, TN 2010

Assistant Director/After-Hours Spanish Tutor

Directed a private school in the absence of the Director, of Pre-K to Elementary School-aged children (approximately 100 children).

Directed lesson planning for the entire group of head teachers and assistant teachers.

Supervised head teachers and assistant teachers in the progressive instruction of over 100 children.

Directed after-school program – instituted bi-lingual language instruction program.

Assisted Director with translation during meetings with Spanish-speaking parents and families.

DILLARDS DEPARTMENT STORES, Memphis, TN 2009 to 2010

Retail Sales Person

Charged with various retail sales centers within the department store.

Surpassed all daily sales goals set by management.

Able to conduct in-store direct bi-lingual, and multi-cultural, sales to all clients.

Maintained 100% accuracy with cash/accounting.

CITY OF PEMBROKE PINES/EARLY LEARNING CENTER, Pembroke Pines, FL 2007 - 2008

Head Teacher

Directed a classroom of 20 pre-kindergarten children in complete day educational and physical activities. .

Employee of the month April 2008 in recognition of superior performance.

School received NAEYC Accreditation as a result of Claudia’s scholastic degree.

Maintained full classroom attendance (20 students), plus a substantial waiting list of those wanting to enter their children, due to superb classroom instruction and parent recommendations.

Virtually all students (ages 2 to 3 years) were, at a minimum, bilingual – largely a result of Claudia’s classroom instruction.

DILLARDS DEPARTMENT STORES, Miami, FL 2006 - 2007

Retail Sales Person

Charged with various retail sales centers within the department store.

Surpassed all daily sales goals set by management.

Able to conduct in-store direct bi-lingual, and multi-cultural, sales to all clients.

Maintained 100% accuracy with cash/accounting.

Began employment three (3) months after entering United States (came to United States with no English language skills).

DIOSA de EBANO, Cali, Colombia 2002 - 2006

Personal Assistant to the CEO

Charged with assisting Michael Ruiz/CEO, and coordinating all the activities of the organization.

Managing the personal and professional calendars/appointments for the CEO.

Managed personal items for the CEO and executive team.

Parsing all incoming calls, emails, texts and regular mail to the CEO, and executive team.

Arranging details for the numerous events aligned to the organization. These included, but were not limited to:

Modeling/runway shows

Commercial promotional events

Speaking engagements

Cultural Afro-Colombian events

Political events

Arranging travel to events for the CEO, executive team, models and all support staff.

Website: updated background information and posted event schedules.

Set communication routines within the organization.

ACADEMIC AND PROFESSIONAL CREDENTIALS

Bachelor of Arts – Pre-School Education, CENDA

Languages Spoken – Spanish (native), English (level 4+)

Contact this candidate