Customer Service Real Estate

STEPHANIE FETT

***********@***.*** 803-***-**** Lexington, SC 29073

Summary Seasoned in Sales management. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Ambitious pursuing Psychology certification from U- Penn. Eager to contribute developed knowledge in future role. Skilled in communication listening in confidential settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Knowledgeable Proficient in time management, planning and recordkeeping. Skills

Experience Telecommunications Management 09/2017 - Current GRL LLC Lexington, SC

Handled multiple simultaneous deployment projects against strict deadlines. Continuously applied quality-improvement methodologies to improve work processes. Answered normal and after-hours service calls.

Improved customer satisfaction by finding creative solutions to problems. Handled all delegated tasks, including exceeding goals and constantly staying in top 10 to 15% . Collaborated with others to discuss new promotional opportunities. Demonstrated self-reliance by meeting and exceeding workflow needs. Answered 55 calls per 6 hr to answer customer questions. Investor 05/2010 - 09/2017

Carolina Real Estate Lexington, SC

Planned, coordinated and managed inspection and labor projects. Generated reporting packages for areas such as business performance results. Assessed requisitions each month to ensure accuracy and reconciled transactions. Guided stakeholder strategies with financial advice. Investigated market, modeled trends and drafted reports on marketing and listing options. Created in-depth spreadsheets, which detailed trends and forecasts for revenue, profitability and expenses.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Recognized for providing exceptional customer service. Improved customer satisfaction by finding creative solutions to problems. Education and

Training

Creative Writing

Madison University Gulfport, MS

Magna cum laude graduate B.S.

Completed coursework at Yale in Psychology, Applied Life Sciences, Health, Financial Markets, Health Behavior Change, The Science of Well Being. S

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