Customer Service/ Data Entry Clerk

Tyjzhaniq Chery-Patterson

Brooklyn, NY * 917-***-**** * ****************@*****.***

OBJECTIVE

To secure employment with a reputable company, where I can utilize my education, skills & professional experiences to the maximum, and with room to expand my learnings, knowledge, & abilities.

SUMMARY OF QUALIFICATIONS

Providing information to supervisors & co-workers by telephone, in written form, e-mail, or in person.

Providing personal assistance, emotional support, or other personal care to others such as coworkers.

Giving full attention to what other people are saying, taking time to understand the points being made.

PROFESSIONAL EXPERIENCE

SSP America / Cashier Aug 2022 – Present Brooklyn, NY

Received payment by cash, check, credit cards, vouchers, or automatic debits

Answered customers' questions, and provided information on procedures or policies

Helped customers find the location of products

Issued receipts, refunds, credits, or change due to customers

Star Hospitality (Sonder Hotel) / Room Attendant Oct 2021 – Feb 2022 Brooklyn, NY

Ensured that everything was stocked, appliances & fixtures working, & the entire space was spotless

Addresses any maintenance issues that might arise before a guest checked-in

Strip bed, took out garbage, remade the bed, vacuumed, swift, wiped glasses & mirrors

Prepared linens

JP Morgan Chase / Data Entry Clerk Jun 2020 – Jan 2021 Brooklyn, NY

Analyzed data to check for errors & inaccuracies

Prepared batches of work extracting checks & remittances from envelopes

Inputted data into system while following standard operating procedures & customer’s instructions

Ensured that customers & bank guidelines were followed & implemented

AST Financial / Call Representative Mar 2019 – Oct 2019 Brooklyn, NY

Initiated outbound/inbound calls to shareholders regarding their accounts

Developed thorough knowledge & understanding of the services offered to shareholders

Worked on an automated dialer handling large call volumes daily

Manually researched contact information for shareholders

Brooklyn Rescue Mission / Office Clerk Mar 2019 – May 2019 Brooklyn, NY

Operated office machines, such as photocopiers, voice mail systems, & PCs

Communicated with both customers & employees to answer questions & explain information

Maintained & updated filing, inventory, mailing, & database systems

Assisted customers to update their personal information in the system for shopping incentives

Amazon Prime / Shopper Mar 2018 – Mar 2019 Brooklyn, NY

Prepared customer orders received from online purchases

Stocked & received goods from vendors

Interacted with management to resolve any issues that may arise

Worked efficiently in a fast pace environment, practicing team work at all times

SKILLS & ABILITIES

Customer & Personal Service — Principles for providing customer & personal services

Performing General Physical Activities — Performing physical activities that require considerable use

of your arms & legs & moving your whole body, such as climbing, lifting, balancing & walking

Performing Administrative Activities — Performing day-to-day administrative tasks such as

maintaining information files & processing paperwork

EDUCATION & CERTIFICATIONS

Brooklyn Collaborative Studies High School – Obtained HSD in June 2017 Brooklyn, NY

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