Scrum Master Software Support

LEEFORD BOOHENE

Address: **** ****** ******, ******, ** 60077

Email: ********@*****.*** · Phone: 614-***-****

A highly skilled Scrum Master with over four years of experience in motivating, organizing, and coaching multiple Scrum teams that are both co-located and offshore. A detailed oriented servant leader with a proven track record in facilitating software development projects that meets demanding time restraints.

EXPERIENCE

SCHAUMBURG MARKETPLACE

SCRUM MASTER JUNE 2020 - PRESENT

Worked on different projects like e-commerce, web based, SAAS and cloud-based applications across multiple industries.

Facilitated and scheduled all Agile/Scrum ceremonies such as Daily Scrum, Sprint Planning, Sprint Review, Release Planning and Sprint Retrospective.

Helped manage the overall strategic initiative progress and report on those projects bi-weekly

Facilitated process for and drove product owners to prioritize/own product backlog

Learned the backend/non-customer facing order fulfillment processes, applications, warerooms and warehouses to be able to leverage the technologies supported.

Built relationships across the organization which were necessary for the escalation and resolution of impediments and blockers.

Performed GAP analysis using the TAP assessment to help increase efficiency and alignment of our business practices

Collaborated with SME’s to analyze key features and identify core requirements for sales teams.

Reported and kept track of team velocity, actual delivery time vs estimated delivery time and ROI

ASSEMBLY OF GOD HQ

SCRUM MASTER MAY 2018 – JUNE 2020

Collaborated with members of the business and development team to develop and maintain product backlogs for the my pay software

Assisted in facilitating the overall pre and post program increment (PI) planning events and ensured cross-team dependencies are well-understood and modeled in project plans and timelines

Served, led, coached, and supported an Agile Release Train on high-complexity custom application

Coached team on other agile frameworks like SAFe and Kanban to see which would work best for the project at hand.

Collaborated with team on creating working agreements that outlined code of conduct during all meetings.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.

Collaborated with the Product Owner and those vested in the products success in the Business and Engineering Teams to develop and maintain a clear product vision.

Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices to reduce development time

Determined the team capacity using velocity chart to create the work breakdown structure (user stories) and corresponding activities (tasks).

ASSEMBLY OF GOD HQ

HELPDESK ANALYST SEPT. 2009 – APRIL 2018

Mentored and trained level 1 technician

Owned and resolved tickets escalated from level 1’s as needed

Provided Conference Room Support daily

Provided Hardware and Software support

Managed the VOIP phone system through Cisco

Assisted with building a script to automate AD account creation

Created an Access database to help keep track of inventory centrally (Inventory Management System)

Managed and supported a site of 100+ users individually with Executive Support to 15 directly

EDUCATION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND INDUSTRY

DIP – INDUSTRIAL DESIGN

Graduation Date: June 1997

CERTIFICATION

Professional Scrum Master 1(PSM1) -Scrum.org

SKILLS

Salesforce

Scrum Ceremonies

Removing Impediments

Story Pointing

Release Planning

Agile Framework (Scrum, Kanban)

Team Building

Backlog Management

Agile Practices

Scope Management

User Stories

ALM Tools (Jira, Confluence)

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