Felice Butler

Pre Services Coordinator Texas Oncology

Azle, TX 76020

adsjm2@r.postjobfree.com

+1-817-***-****

Seeking a Customer Service position in the medical field that promotes growth and advancement within.

Authorized to work in the US for any employer

Work Experience

Pre-Service Coordinator

Texas Oncology - Weatherford, TX

February 2022 to Present

Promoted to Pre Services Coordinator February 2022.

• Register and process new patient referrals to the practice.

• Collect pertinent records.

• Verify insurance.

• Schedule appointments

• Make chart

Telephone Operator

Texas Oncology - Weatherford, TX

October 2019 to Present

• Courteously and efficiently answers all incoming calls.

• Assists with clerical duties as required.

• Serves as a liaison between patients and medical staff.

• Triage calls and relays messages in an accurate and timely manner.

• Provides a pleasant and helpful phone contact for callers.

• Responsible for opening and closing the switchboard.

• Responsible for the in-house paging system.

• Performs clerical duties as assigned to maintain workflow in the department.

• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

• Assists with processing new patients.

• Assists with requesting medical records as necessary.

• Assisted with checking patients in for appointments.

• Assisted with collecting copay.

Account Manager

Portfolio Recovery Associates, LLC - Fort Worth, TX December 2017 to October 2019

• Assisting customers with acceptable payment arrangements on charged-off accounts.

• Responsible for explaining the litigation process on Civil Suits, Judgements, Garnishments and Liens.

• Submitted disputes on accounts that are fraud.

• Updated Bankruptcy and 3rd party representation.

• Discussed account status with Attorneys, 3RD parties and authorized spouses.

• Submitted accounts to receive Letters of Satisfaction.

• Negotiated settlements up to 20% discount or more.

• Updated and process payments over the phone.

• Updated customers payment information on established arrangements.

• Negotiated on accounts that are in settlement status and not litigation status.

• Followed-up on NSF's, declined debit card payments and broken arrangements.

• Record information about financial status of customer and status of collection efforts using automated collections software.

• Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.

• Confer with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s).

• Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.

• Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility.

Catastrophic Auto Claims Adjuster

State Farm - Frederick, MD

September 2017 to October 2017

Atlanta, GA Hurricanes Nate/Irma/Harvey

• Liaison between State Farm HDQ and customers on processing total loss auto claims. Using compassion and investigative probing, obtaining detailed data for processing. Utilized all State Farm website software: COPART, IAA, NADA, ADD123, AUDATEX & ACCURINT

Collective Manager

Collective Metal Recycling - Azle, TX

December 2016 to August 2017

• Accounting Office Manager-Bookkeeping, Management of all evening shift yard employees, created customer tickets and paid revenue, payroll, daily balance of cash drawer, expanded marketing to local businesses

817-***-****

adsjm2@r.postjobfree.com

Dispatcher

AIR Cooling & Heating - Springtown, TX

June 2014 to December 2016

Dispatcher/Office Assistant to CEO-Superb communication skills between in-field technicians and customers, minimizing wait times for calls, prioritizing urgent call needs, pulling parts to coordinate with technicians for seamless applications, scheduling appointments for annual contractual servicing, follow up "Happy Calls", invoicing, filing, past date collections, new equipment quotes, all financial transactions and banking deposits, responsible for after- hour call logs and dispatch if necessary House cleaner

ASAP House Cleaning Services, Azle - Springtown, TX April 2013 to June 2014

Contracted for Residential & Commercial property cleaning Legal Representative

Neal Legal - Azle, TX

August 2010 to April 2013

• Senior Claimant Representative/Advocate for Disability Inc.

• Communication between Social Security Administration & Disability-daily determined all services that claimants were eligible for while assisting their claims. Supervised office team members. Increased productivity by implementing new efficient systems. Developed and prepared final files for court hearings before Administrative Law Judge. Scheduled Pre-hearing conferences for attorneys. Required self-motivation and discipline, prioritizing most critical cases and timing elements. Competencies

• Team Promoter: Mentor & Coach within Team component, showcasing excellent company standards in a manner fellow member can follow to obtain personal achievement as well as Team goals; Excellent Rapport with Co-Workers and Management

• Resolution Results: Fact gathering combined with empathetic listening of customer's reports to logically formulate solutions, and presenting to client in a professional and acceptable manner.

• Organizational Expertise: Able to assess systematic processes for a smooth transition within all office functions, software needs, machine maintenance, time management, employee request, inbound

& outbound call logs, payroll, invoicing & purchasing, appointment setting, cash deposits, court documentation, attorney scheduling

• Achievements: Texas Public Notary, Adjuster License for Texas/Louisiana/Mississippi/Alabama California Fair Claims Act/Florida Emergency/South Carolina & Georgia License. Increased approval ratings for Law Firm by implementing newer, efficient systems for attorney documentation reports. Assisted Pastors with special community outreach projects bringing coordination between like-minded ministry opportunities.

Volunteer & Support Associations

• Victory Christian Center-Assisted Senior Pastor with special community projects/Nursery Attendant/ Bookstore Cashier

• Circuit Riders-Assisted in coordinating outreach street ministry in various communities Education

High school or equivalent

Skills

• Claims

• Collections

• Invoicing

• Payroll

• Office manager

• Customer service

• Dispatcher

• Legal assistant

• Time management

• Equipment sales

• Community outreach

• Auto claims

• Liaison

• Scheduling

• Purchasing

• Maintenance

• Cash deposits

• Cashier

• Security

• Networking

• Account Management

• Data Entry

• Leadership

• Microsoft Excel

• Windows

• Communication skills

• Call center

• Typing

Certifications and Licenses

driver's license

Assessments

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer focus & orientation — Expert

October 2021

Responding to customer situations with sensitivity Full results: Expert

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Proficient in all Office Manager Protocol & Software/Direct Assistant to CEO/Notary

• Dispatcher/Coordinator of Team Operatives Schedules/Quoted New Equipment Sales

• Collections on Accounts/Debt Negotiations/Invoicing & Purchases/Payroll & Banking Deposits

• Empathetic Customer Service/Loyalty Rewards & Repeat Clientele Recognition/Warranty Assessments & Processing

• Embraces Team Participation/Mentor/Advocate

• Multi State Insurance Adjuster/Compassionate Catastrophic Auto Claims

• Community Liaison & Promoter for Recycling/Charity Networking

• Highly Approved Security Background & Trust for Private Cleaning Company

• Experienced Legal Assistant in Preparation of Court Documents/Senior Disabilities Advocate

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