Front Desk Referral Specialist

CHRISTINA JOHNSON

**** ********* **., *******, ** 66218 · 913-***-****

*********@*****.***

Billing Specialist with 15+ years of experience in both a large and small company setting who desires a position that will allow me to further my knowledge in Medical Billing and foster positive relationships within the corporate environment.

EXPERIENCE

MARCH 2020-PRESENT

BENEFIT AND REFERRAL SPECIALIST, new directions behavioral health

Receive initial calls from providers, clients, and members, routing appropriate calls to their respective departments. Verify demographic information, and providing benefits, claims, and basic billing/coding information in accordance with HIPPA law. Essential that each CSR be able to handle information such as where to send claims, how to identify appropriate benefits, describe product information to providers and members, assist other departments in attempting to solve more basic issues before transferring calls. Triage crisis callers to clinical staff for appropriate assistance. Provide routine referrals to callers to network providers. Cross train on additional books of business as required by team. Demonstrates use of MAGIC customer service concepts in all communication. Cross trained in different lines of business.

AUGUST 2005 – MARCH 2020

SUPERVISOR PAYMENT ENTRY, physician office partners

Handle and resolve all adjustments, corrections, lost payments, missing EOB’s and suspense accounts. Insurance follow up, appealing claims, charge entry, handling patient and insurance company calls, and receiving payments from patients over the phone, etc...

Educate and train team members and new employees, answer any questions from the team, oversees work distribution and ensure work is completed according to the company’s policy for month end.

Reporting, balance daily deposits with the bank, collecting EOB’s from payer websites, EFT payments, patient payments and imported payments. Credit card processing, scanning all payments and EOB’s into our system and responsible for setting up user access for payer websites.

Work cooperatively to meet departmental or organizational goals by including others (inside and outside the team) in the process of solving problems and implementing solutions.

FEBRUARY 2003 – AUGUST 2005

CUSTOMER SERVICE, the headache and pain center

Answered phones, transferred calls, scheduled patients for the pain clinic, obtained patient’s demographic and insurance information, called each patient’s insurance and verified their benefits, and obtain any referrals needed before their appointments.

Front desk receptionist, greeted patients and physicians, handled and signed for deliveries.

AUGUST 1997– FEBRUARY 2003

FRONT DESK SUPERVISOR, COURTYARD BY MARRIOTT (SOUTH KC)

Guest Satisfaction! Our Guests are #1. Resolve any guest issues, complaints in a quick and efficient manner. Clean rooms and help in other departments if/when needed.

Supervise front desk team members, training new hires, educating team members, scheduling shifts, attendance policies and payroll are accurately reflected.

Check guests in, obtaining their required information and payment, directing to room and giving hours of operation for any amenities the hotel offers. Bus arrivals, meeting rooms, wake up calls, and verify that the hotel charges are processed accurately with all documentation attached.

EDUCATION

JUNE 1997

DIPLOMA, BELTON HIGH SCHOOL

JUNE 2001-2002

LONGVIEW COMMUNITY COLLEGE

SKILLS

Self-motivated, time management, TEAMWORK

Analytical, efficient problem-solving skills

Detail oriented, dependable, organized

Customer service, positive attitude

Communication, communication, communication

Medical terminology, insurance, computer skills

ACTIVITIES

Helping the community!

Event’s I participated in with Physician Office Partners were rewarding for myself and my family along with the charity we were working with.

July 2007: Osawatomie, KS - Flood Relief

Gathered donations along with money raised and delivered them to the First Baptist Church.

May 2011: Joplin, MO - Tornado Relief

Gathered donations of supplies, clothing, food, water, aspirin, Tylenol, ointments, and $500. We then drove the donations to Joplin, and then helped with clearing out residential homes from debris and was able to save many personal items for the owners.

December 2016: Giving the Basics – Dignity Drive

We filled 4 barrels of supplies that cannot be purchased with food stamps.

April 2017: Harvesters – Take Your Can to Work Day

We collected 2,889 cans of food and raised $660 dollars.

July 2017: KVC – School Supply Drive

We donated 3,298 points work of school supplies (at about $1 per point) along with lunch boxes and 200 supply filled backpacks.

September 2017: Heart to Heart International – Hurricane Relief

We collectively raised $3,217 for hurricane relief efforts

December 2018: Soldier’s Angels

We cut, sewed and trimmed 100 stocking for deployed service members and veterans.

Family and Friends!

I am a wife (to Aron) and mother of two sons & one step-daughter. Raleigh (14), Tyler (11 ), Haley (13).

We like to take road-trips, go to the movies, concerts, Chiefs and Royals games, target shooting, hiking, paintballing, and whatever sport Tyler is playing (mostly football).

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