Curriculum Vitae

PERSONAL DETAILS:

Surname: De Wet

Christian name: Jaco Jan du Plessis

ID No: 771***-****-***

Nationality: South African

Area of Residence: C113 Manhattan Mews, 69 Meridian Drive, Umhlanga Ridge

Drivers Licence: Code EB

Code A with own Transport

Mobile Number: +276*-***-****

Email: adsjly@r.postjobfree.com

ACADEMIC

Schooling:

1990 – 1995 Hoër Volkskool Carolina

Matric

Language Abilities: Read, Write, Speak in English and Afrikaans Fluent Subjects: Afrikaans

English

Maths

Science

Biology

Typing

Sport and Hobbies: U/15 A team rugby, 1991 & 1992

1st Team rugby 1994 & 1995

1st Team Athletics’ 1990-1995

Springbok colours - JKI karate, Aikido, Kickboxing Swimming

Cricket

2

PROFESSIONAL HISTORY:

Jacmos Solutions PTY Ltd

Director

Aug 2018 to Current

Role and Responsibilities

Manage time, cost and profit of project

Manage project financials

Communicate effectively between project and client Manage of project team on site

Lead and direct multiple projects

Set standard for project management and tools and techniques Prepare project, quality and risk plans

Assign work to project team, and monitor outcome to ensure timeline and budget is met Project status, budget, plans report, to all parties involved Support and sales with client service to all clients Advising on I.T and Telecommunication systems that can improve client’s efficiency Management of 3rd party contractors

Simplistic Communications - “Simcomms”

Customer Service / Sales Representative and Project Management 01 March 2017 to Aug 2018

Contract base employment

Role and Responsibilities

Selling fibre to the Business/Home products suited to new and existing clients Selling of Cat5 and 6 networks, Wi-Fi solutions and turn-key projects. Increasing revenue via new business generation

Consistently meeting sales targets and pricing product and sales strategy Generating entry into new business opportunities (cold calling, networking, referrals) Monitor project progress, timeline, budgets as well as deliverables quality standards Plan, monitor and control the scope, the risks, the costs, the change requests, the outstanding issues, human resources and the communications for all assigned projects Turnkey fibre projects/ Route planning, Back haul planning, splicing and floating diagrams, POP preparation, and implementation. Overall project management. ISP in total from manhole to inside client’s cabinet.

Quotations and ordering of stock from hardware suppliers Project management

Conduct onsite surveys for new solutions as well as implementation of solution and project management.

Promote interaction and cooperation between the customers (internal / external) and the project teams

Account Management

Generating own leads and setting appointments

Liaising between Network providers, ISP, and end-clients. Install configure all Hardware and Software required. 3

Wireless LAN

Technical Supervisor

July 2016 to Jan 2017

Role and Responsibilities

Role

Service and support to existing clients and new clients Plan and execute installations and SLA call’s in required time frame Provide support both telephonically as well as on-site on three main-focus areas Wireless / Barcode scanners / printers and cabling Conduct onsite surveys for new solutions as well as implementation of solution and project management

Quotations and ordering of stock from hardware suppliers Business development on all levels and expansion of new business opportunities Designing Solutions and Implementation

Provide technical direction for the design of solutions and implementation thereof. Apply significant knowledge of industry trends and developments to improve service to clients Assist with and review work of technical team

Recognize system deficiencies and implement effective solutions Technical Project/Staff Management

Create and execute technical development plans and revise as appropriate to me changing needs and requirement

Keep all parties involved well informed of status of installations and serve as liaison between technical staff and admin/management

Ensure technical teams are conforming with adhere to company values Responsible for managing technical risks, assessments and work permits throughout the project

Performance review and mentor Technicians

Manage technical resources within budget and project schedule Responsible to manage and control any insubordination from Technicians under your supervision

Oversee the SLA program for the company

Technical Training and Development

Research new technical developments

Advise management of appropriate training for technical department Advise management of appropriate training for self-development Ensure/test technical competence of technical staff Skills transfer/training of technicians as well as testing skills learnt EVS “Enviro Vision Solutions”

Sept 2014 – June 2016

Senior Technician

Role and Responsibilities

Day to day running of office and all systems

4

Reporting and feedback to top management on daily base Meetings with client on needs of the client and possible solutions Installing and configuration of all hardware and software Testing of new technology and implementation

Daily reporting and customer liaisons including statistics Overall monitoring and ensuring uptime on network

Maintenance and upkeep of all sites

Maintenance of all I.T systems used inside the office as well as in the field Site surveying

Planning of new projects with timeline and cost

Training to all staff where needed

Qualified working at heights, rigging and first aid level 1 Site inspections

Stock control

Ordering of new stock and costing

AMIT

March 2013 to Aug 2014

Wireless Network Administrator

Responsibilities

Installation and configuration of Wireless Networks Setup of radio’s

Site survey

Support and Maintenance of all high sites

Software and hardware support on platforms

Setting up of wireless hotspots

Installation and configuration of VOIP telephones

Installation of new telephone lines and network points Maintenance on Solar and 12V sites

Customer Liaisons

Configuring of wireless and IP devices

Training

Sales

Project planning

Formula 1 Technologies

Printers / PABX / I.T

Jan 2012 – March 2013

Service Manager

Purpose of Job

To effectively manage the service desk and daily operations Technical Engineers. Responsibilities

Accurately collect information on customers

Develop and build strong relationships with new and existing customers Promote Formula 1 in a favourable manor

5

Customer Liaison

Great Service Orientations

Do courtesy calls to customers

Good administration skills

Manage New and existing customers

Data base updates to operations Manager daily

Filing up to date at all times

Sending and printing of all service quotes

Generate prospects

Continuous training

Excel targets

Great product knowledge

General office Maintenance

Liaising with suppliers to assist in other areas

Plan daily routes for Engineers

Know whereabouts of Engineers at all times

Assist in obtaining correct meter readings

All service forms to be checked if completed

Assist customer telephonically with technical queries before deploying a service engineer All service calls to be logged on and off Field Service 5 Stock take

Ordering of stock

Invoicing on FS 5 of daily transactions

Inspection of Engineering and Workshop Tool bags

Organising installations

Manage workshop

Roan Systems:

Jan 2010 - Jan 2011

Technical & Sales

• Cold calling

• Marketing of all makes and models of printers “OKI, Printronix, Hp, Blue, Star, Epson, Zebra and RFiD smart printers”.

• Daily Checkups before Nissan and BMW plant starts

• Installing and configuration of all printers

• Supporting of line, network and SAP printing

• Giving training to the client, and tech. staff

• Repair and maintenance on all printers.

• Maintaining existing client base and finding new clients.

• Telephonic support to clients/helpdesk.

• Preparing of maintenance and technical quotations

• Managing of key accounts.

• Customer care and troubleshooting

• Development and implementation of office procedures, stock control, and customer care.

• Doing recommendations to client on hardware and software solutions 6

Siemtech:

Jan 2008 – Des 2009 Company closed down

Sales & Technical Manager Limpopo.

• Cold calling

• Marketing of telephone systems “PABX” and CCTV.

• Installing and configuration new telephone systems “Siemans PABX” and CCTV

• Giving training to the client, and tech. staff

• Repair and maintenance on all systems.

• Maintaining existing client base and finding new clients.

• Telephonic support to clients/helpdesk.

• Preparing of quotations

• Installation of networks, and wireless networks.

• Customer care and troubleshooting

• Cabling of networks.

• Development and implementation of office procedures, stock control, and customer care.

• Doing recommendations to client on hardware and software solutions Information Technology Consultants (Pty)

May 1999 – Nov 2007

Reason for leaving - Relocating to Polokwane

Position: Intecon

Sales and Installations Manager

• Cold calling

• Planning new marketing strategy.

• Finding new client and doing demo or allocating a technician to do demo

• Office Automation Sales

• Maintaining of existing clients

• Taking care or any customer complaints.

• Follow up call to make sure customer is completely satisfied

• Opening of office in the morning

• Making sure that all backups ran and did not experience any fatal problems.

• Ensuring that all vital services are running and connections between our client and the banks is fully working.

• Fault reporting and escalation if any problems had been experienced.

• Managing of 7 technicians.

• Allocating job cards to technicians.

• Finding out what hardware and software as what connection client is using.

• Making sure of the amount of installations of server and workstations the client needs.

• Confirming that all payments has been paid and accounts is in place. 7

• Setting up a date for installation and training with the client.

• Allocating the job card to the technicians.

• If a road trip in needed co-ordinating the roll out of the software and installation of hardware.

• Ensuring that the technician knows what client to install on what date as well as ensuring that the technician has got an airplane ticket and rental car as well as a place to stay over.

• Follow up call to client to confirm that they are happy and that the needed training was given. Also ensuring that the system is fully functional, and backups are in place.

• Sitting in on meetings between clients and programmers to ensure that system is giving as much as possible to client, discussing changes and performance.

• Handling of problem clients and exculpated problems.

• Following up on outstanding stock.

• Allocating of leave as well as incentive bonuses to technicians.

• Doing recommendations to client on hardware and software solutions.

• Planning of in-house systems and implementation. Installation and configuration of the following:

Software:

• Operating Systems: Win 98, Me, Xp Home & Xp Pro, 2000, Win Vista, Win 7

• Antivirus: Symantec Antivirus, Bit Defender, AVG, Panda

• Remote Desktop Software: Symantec pcAnywhere, Remote Administrator,

• UltraVNC

• Other Software: SQL Desktop Manager, SEG-SMF, Allps, Proloan,

• Smartfin, Delfin, Backup Software, Putty, Internet Explorer, MS Office, Outlook Express, Exchange

Hardware: Complete range of computers and printer

Manufacturers

Position: Intecon

Sales and Support Engineer

• Cold calling

• Planning new marketing strategy.

• Finding new client and doing demo of system.

• Ensuring that all application is complete correctly and keeping client informed about progress of application.

• Doing installation and configuration of all hardware and software needed to make the system functional at optimum performance.

• Giving training on new system and ensuring that it is fully functional.

• Advising on in-house systems and backup systems.

• Doing helpdesk support over the phone and remote software.

• Maintaining existing client base.

• Installing LAN and configuring LAN to WAN connections.

• Desktop support.

• Server maintenance.

• Connection maintenance and testing.

• Maintenance and monitoring of Backups.

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Installation and configuration of the following:

Software:

• Operating Systems: Win 98, Me, Xp Home & Xp Pro, 2000

• Antivirus: Symantec Antivirus, Bit Defender, AVG, Panda

• Remote Desktop Software: Symantec pcAnywhere, Remote Administrator,

• UltraVNC

• Other Software: SQL Desktop Manager, SEG-SMF, Allps, Proloan,

• Smartfin, Delfin, Backup Software, Putty IBM AS400.

• Hardware: Complete range of computers and printers Position: Regional LAN Administrator

African Bank

• Reporting to IT Manager on all regions and running projects

• Manager over 7 regional field technicians, and 2 in-house technicians

• Allocation of job cards to technicians and following up with the client

• Co-ordination of software roll-outs country wide.

• Ensuring that all technicians are up to standard with there skills

• Training of technicians on wide range of systems.

• Installation and configuration of LAN and WAN.

• Handling of problem clients.

• Allocation of leave as well as incentives and bonuses.

• Ensuring that all paperwork was complete correctly by client and handed in to the correct person.

• Sitting in on brainstorm meetings and ideas of bettering customer care.

• Maintaining of in-house LAN of 300 users in one building and 120 users in the other branch.

Installation and configuration of the following:

Operating Systems: - MS-DOS 3.1 up to 6.0,

- MS Windows 3.1 and 3.11 (Windows for

Workgroups)

- MS Windows ’95 and ‘98

Application Software: - Microsoft Office

- Corel Word Perfect Suite 7 & 8

- Microsoft Exchange

- Microsoft Outlook 98

- Microsoft Outlook Express

- Microsoft Internet Explorer 2 up to 5

- Symantec PC Anywhere 7 up to 9

- Various Anti-Virus Software

- Installed, configured LAN and WAN –

Head Office and 30 branches, maintenance

9

Database Administrative Software: - Boland Database Engine

- Database Desktop

- Paradox

Middleware: - Microsoft Message Que

- EMMW

Mainframe Software: - UTS Express 2.0

- IBM AS400

In-house Software: - CMS 2.9 up to 3.2

- FileFap (Boland Transaction Software)

- ActRemote

- InteAct

- Schlumberger Software (Card Reader)

- Intecon Financial Services Interface (IFSIA

& IFSIB)

- Installed and configured LAN’s

Position: Regional LAN Administrator African Bank

• Reporting to IT Manager on all regions and running projects

• Manager over 7 regional field technicians, and 2 in-house technicians

• Allocation of job cards to technicians and following up with the client

• Co-ordination of software roll-outs country wide.

• Ensuring that all technicians are up to standard with there skills

• Training of technicians on wide range of system

• Installation and configuration of LAN and WAN.

• Handling of problem clients.

• Allocation of leave as well as incentives and bonuses.

• Ensuring that all paperwork was complete correctly by client and handed in to the correct person.

• Sitting in on brainstorm meetings and ideas of bettering customer care.

• Maintaining of in-house LAN of 300 users in one building and 120 users in the other branch.

Installation and configuration of the following:

Operating Systems: - MS-DOS 3.1 up to 6.0

- MS Windows 3.1 and 3.11 (Windows for

Workgroups)

- MS Windows ’95 and ‘98

Application Software: - Microsoft Office

- Corel Word Perfect Suite 7 & 8

- Microsoft Exchange

- Microsoft Outlook 98

- Microsoft Outlook Express

10

- Microsoft Internet Explorer 2 up to 5

- Symantec PC Anywhere 7 up to 9

- Various Anti-Virus Software

- Installed, configured LAN and WAN –

Head Office and 30 branches, maintenance

Database Administrative Software: - Boland Database Engine

- Database Desktop

- Paradox

Middleware: - Microsoft Message Que

- EMMW

Mainframe Software: - UTS Express 2.0

- IBM AS400

In-house Software: - CMS 2.9 up to 3.2

- FileFap (Boland Transaction Software)

- ActRemote

- InteAct

- Schlumberger Software (Card Reader)

- Intecon Financial Services Interface (IFSIA

& IFSIB)

- Installed and configured LAN’s

Reason for intended leaving: Career advancement, better opportunity. Outsourced CS Holdings

Nov 1998 – Apr 1999 SNS (Strategic Network Services) As

Team Leader – Liberty Life Helpdesk

• Installation and configuration of various software and hardware as well as networks.

• Team Leader over 5 SNS helpdesk technicians that were contracted to Liberty Life.

• Allocating calls to technicians, following up that the call was done in the time frame, and that the client is happy.

• Ensuring that all technicians are up to standard, and the calls get done in the given time frame.

• A weekly meeting between Liberty life and SNS to make sure both companies is satisfied as well as addressing problems.

• Helpdesk support via phone and remote software.

Support on: - Blue Print

- E-Mail

- Netscape 4.7

- Exactus

- Mainframe

- Proxy

- A/S 400

- Win 3.1, 95, and 98

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- Lotus Organizer

- Blue Print Online

- Internet and Intranet

- All hardware

- RASTAMS

Application Software: - Microsoft Office

- Corel WordPerfect Suite 7 & 8

- Microsoft Exchange

- Microsoft Outlook 98

- Microsoft Outlook Express

- Microsoft Internet Explorer 2 up to 5

- Symantec PC Anywhere 7 up to 9

- Various Anti-Virus Software

Reason for leaving: Intecon approached him to work for them – made a better offer.

Aug 1996 – Aug 1998 CSS Distributors

As

Production Technician

• Booking out of stock items for the building of computers.

• Building and configuring of hardware and software.

• Completing job cards on all computers and components used.

• Running build computers on QA test for the night, to ensure it’s fully functioning.

• Ensuring that the computer can log on to network.

• Booking out the complete computer to the client. Qualification

A+

N+

MCSE (20 years experience)

Software

Dos 6.2

Win 3.1 and 3.11

Win 95

Hardware:

I have also installed a configured all hardware components that can be found in a PC: VGA Cards

Sound Cards

Scsi Devices

CD Rom’s

Tape Drive

Schlumberger Card Reader

Network Cards

Modems (Wide range)

Scanners

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Laptops (Wide range)

Basically all Hardware

Wireless Rooters and Network cards

Rooters

Reason for leaving:

Better career opportunity and growth potential.

Contact this candidate