Service Representative Customer
Resume:
Janae
Huntington
Objective: Seeking to obtain a position within a financial services institution that will benefit from strong leadership, organization, mathematical and computational skills. As well as, utilizing strong interpersonal skills and techniques to link clients to the proper products and services.
Key Skills
• Strong analytical and mathematical skills
• Competency in using computers and correcting technical issues
• Applies positive reinforcement for coaching opportunities in leadership roles
• Extensive experience in providing excellent customer experience for every client
• Demonstrates initiative to improve business processes and responsibilities
• Seeks out new learning opportunities with an open mind and enthusiasm
• Wells Fargo “At Work” Advocate
• CPR Training
• First Aid Training
Education
2007-2011 Milford Mill Academy High School
2011-Community College of Baltimore County
References
Jamel Collins /Customer Service Representative
Tracy Jones /Home Health Aid
443-850-149
Work experience
Curious Minds LLC May 2014- Present
• Community and Youth development organization that specializes in outreach activities
• Orchestrate community events to encourage education, non- violence and unity
• Partake in Arts and Crafts activities with the youth to exercise their creative abilities and techniques
• Partner with other youth and community organizations to provide free school supplies for children attending school
• Provide lectures and motivational speaking at seminars and community events to encourage movement in a positive direction for Baltimore city communities
• Ultimate goal to establish a community center and summer camp for the youth of Baltimore city
Wells Fargo “At Work” Advocate July 2015- Present
• Youth Coordinator who specializes in financial literacy and education for children, teens and young Adults
• Mock job interviews for adults and teens
• Responsible for creating events and activities
• Responsible for representing the WFAW program through approved communications and marketing materials; onsite presentations; financial education seminars; tabling events; etc.
• Assist youth and young adults in GED and Juvenile programs with understanding the logistics of banking and everyday life
Personal Banker 1-Wells Fargo July 2015 – April 2021
• Having conversations with customers and conducting detailed financial reviews
• Suggesting products and services that meet their needs and help them succeed financially
• Contacting customers by phone to follow up to ensure customer satisfaction
• Build relationships and address any additional financial needs based on the customers’ financial priorities
• Setting performance goals and working with your manager to increase your effectiveness in serving customers and meeting their financial needs
• Building loyalty while helping customers with service requests
• May handle cash transactions
• Responsible for training new employees
Customer Service and Sales Representative-Wells Fargo Sep. 2014-July 2015
• Provides prompt quality service to ensure customer retention and sales support
• Satisfy all of Wells Fargo customer’s service needs and to help them succeed financially through quality retail product sales and referrals.
• Exercising excellent customer service in all customer interactions
• Following up on Teller referrals and Teller job duties as necessary
• Spend a portion of time handling cash transactions
• Proactively servicing mass-market customers, selling basic products to existing customers, and referring customers to other areas of the bank for more complex products and/or services.
Teller – Wells Fargo Aug. 2012-Sep.2014
● Warmly greet and provide a WOW! customer service experience to all clients
● Refer customers to Wells Fargo partners for sales and service opportunities
● Assist customers with managing their financial health
● Process high volume teller transactions with little to no errors
● Balance and maintain a cash drawer and demonstrate strong cash handling practices
● Provide daily operational support for SOCR preparation and compliance
3210 Gartside Ave
Windsor mill MD. 21244
**********.*****@*****.***
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