Administrative Assistant Customer Support

Krystal Wasson

***** **** *** ** #*** Bothell, WA 98021 360-***-**** *******.******@*****.***

SUMMARY

Genuinely kind-hearted, empathetic, and compassionate Navy Veteran seeking to utilize and apply my skills to serve the health care community in a meaningful and impactful way. Demonstrable ability to adapt and learn all systems and work procedures in any given job that include process and procedures quickly and efficiently. A natural-born love for helping and taking care of people. I am like a sponge, soaking up everything taught to me both didactic and practical application and haven proven time and time again that I thrive in any setting!

EXPERIENCE

Crossover Health, Living Well Health Center, Redmond, WA — Host Manager September 2021 – December2021

Manage group of 12-14 hosts for primacy care and physical medicine clinic. Effectively and collaboratively conducted 10 interviews for part time, full time, and temporary hosts as well as host lead position. Created and managed host daily schedule to safely provide thorough coverage in 3-4 locations of the clinic. Assisted in conducting monthly one on one check-ins with individual host staff. Learned how to use private patient portal account and elation electronic medical records. PCC Community Markets, Bothell, WA — Grocery Helper Clerk - Produce Department March 2021 – September 2021

Stocking shelves daily with highest quality fresh produce, boxed and canned items. Assisted in receiving and breaking down daily order loads averaging between 5-7 pallets. Expertly displays local produce with attention to detail and highest quality standards. Caters to customer needs and educates on picking the best and sweetest fruits. 21 Acres, Woodinville, WA — Farm Market Team Member April 2018 - January 2021

Responsible for Market set up, display of fresh produce, sanitation, and cleanliness, and display of fresh produce. 100% accuracy in customer support and sales.

Extensive knowledge of seasonally and locally available produce within the greater PNW. Effectively communicate creative ways to cook and prepare what is available in the farm market with proven ability to increase sales.

21 Acres, Woodinville, WA — Volunteer and Membership Program Lead August 2018 - September 2020

Recruit, interview, train and assign 2000 volunteers per year contributing to 6000 volunteered hours and saving the organization over $102,000 in labor.

Safely and successfully re-imagined volunteer programs with proven risk assessment and volunteer policy and protocols after 5 months of shut-down orders due to the coronavirus. Strategically sought community partnerships with organizations such as UW Bothell and Seattle, Bothell High School, Alyssa Burnett Center to build highly effective volunteer opportunities. Conduct organization wide needs’ assessment and give recognition to high-performing contributors. Plan and implement high-engagement community events such as member and volunteer appreciation celebrations. Maintain volunteer data and submit quarterly reports to the board of directors. Manage $10,000 annual budget.

21 Acres, Woodinville, WA — Administrative Assistant February 2016 - August 2018

Expert knowledge in the field of sustainability with proven ability to communicate and educate the community. Conducted over 3,000 tours of the farm and facilities to visiting patrons. Design and oversee completion of $40,000 lobby redesign to ensure a welcoming and functional visitor first impression.

Naval Hospital Bremerton-Everett Clinic, Everett, WA — Medical Readiness Coordinator (E5) July 2011 - June 2013

Responsible for tracking and reporting base wide medical readiness for 26 commands including annual preventive health assessments, immunizations, hearing and eye exams and more. Independently scheduled and conducted base wide annual preventive health assessments keeping accurate records and managing database and electronic medical records. Effectively supported base wide Influenza immunization in less than 48 hours and independently documented physical and electronic medical records plus medical readiness reporting system database. Decreased partially medically ready personnel figures to an unprecedented 1 percent. Naval Branch Health Clinic Bangor, Silverdale, WA — Medical Readiness Leading Petty Officer (E5) May 2010 - July 2011

Trained and deployed operationally ready teams to deliver high-quality, family-centered care to all beneficiaries. Instructed advancement courses and created mentorship programs to support sailors’ educational and professional goals.

Maintained vital equipment as the Chemical Biological Radiological Nuclear and Explosive decontamination equipment manager.

USS Cowpens, Yokosuka, Japan — Hospital Corpsman (E3-E5) April 2008 - May 2010 Provided routine and emergency medical care to a crew of 350 sailors. Supervised the safety of crew members for more than 100 Replenishment at Sea, Man Overboard, Mooring and Docking maneuvers.

Conducted over 60 hours of body composition assessments, health and nutrition counseling, and achieved a 99 percent pass rate on the semi-annual PRT. Significantly improved emergency care and responsiveness through training flight deck personnel and stretcher-bearers in basic first aid procedures. Attained a 100 percent attendance rate for all medical and dental appointments during in point periods.

Received and managed inventory with no discrepancies. Naval Hospital Pensacola, Pensacola, FL — Family Medicine Assistant Leading Petty Officer (E3) March 2007 - April 2008

Supervised a team of 40 personnel to provide healthcare to over 54,000 annual patients. Engaged in over 600 patient contacts, performing minor surgical procedures and serving as the department sterilization technician.

Naval Hospital Pensacola, Pensacola, FL — Cardiology and Coumadin Technical Assistant (E1-E3) February 2006 - March 2007

Oversaw check-in of over 2,400 patients with over 200 shadow files. Operated a departmental lab and instructed hospital personnel in IV therapy procedures. Oriented new ancillary staff members.

Naval Hospital Corpsman School, Great Lakes, Il (E1) October 2005 - February 2006

Graduated at the top of the class in record timing. Excelled in all medical training labs.

Navy Basic Training, Great Lakes, Il (E1)

August 2005 - October 2005

EDUCATION

Bachelor of Arts: Community

Psychology - Cum Laude 3.86

University of Washington Bothell,

2015

Hospital Corpsman School

US Navy, Great Lakes, IL, 2006

SKILLS & SPECIALTIES

Excellent Customer Service Skills

Interpersonal Communications

Skills

Program Development

Mission Oriented

Relationship Development

Volunteer Engagement

Database Management

Farming/Gardening/Beekeeping

Sales

Microsoft Office 365

Awards

Navy Achievement Medal - Naval

Hospital Pensacola 2007, USS

Cowpens 2010

Good Conduct Award - USS

Cowpens, 2010

Enlisted Surface Warfare Specialist -

USS Cowpens, 2009

Bluejacket of the Year/Region -

Naval Hospital Pensacola 2007

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