REBECCA DAUPHIN

*** ********* ******* *********, ** 30253 · 240-***-****

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Expert in increasing revenue and account management. Highly capable of developing relationships with clients, colleagues, and diverse professionals. Armed with a high impact personality, range, intellectual agility, leadership, and organizational skills. Proficient with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), Customer Relations Management (CRM)

EXPERIENCE

SEPTEMBER 2021 – JULY 2022

RECEPTIONIST/ADMINISTRATIVE ASSISTANT, Anomatic New Albany, Oh

Greet visitors, notify managers of appointments, answer phones and route incoming phone calls, take messages/route inquiries to voicemail.

● Review manager schedules in order to facilitate positive communication and support of daily corporate activities.

● Promptly file documents as needed, sort and distribute incoming mail, faxes, correspondence, and Express packages; take mail to post office as required.

● Schedule and type paperwork for Express and/or UPS NDA shipments from office staff; assist with typing, copying and other administrative duties.

● Perform all other duties as needed.

● Highly- developed verbal and written communication skills.

● Demonstrated history of excellent attendance and reliability.

● Intermediate computer skills, including Word, Excel, PowerPoint, Outlook.

● Experience with web-based applications is helpful.

● Ability to multi-task while providing high-level support to managers in a fast-paced environment.

● Experience with coordinating small to mid-size corporate events.

● Experience supporting executive-level management is a plus.

SEPTEMBER 2018 – MAY 2019

OPERATIONS MANAGER, La Fitness Palm Beach Gardens, FL

● RESOLVING MEMBERS' ISSUES IN REGARDS TO BILLING AND POLICIES.

● OFFERING CUSTOMER SERVICE TO POTENTIAL PROSPECTS AND CURRENT MEMBERS.

● ENSURED THAT THE GYM WAS KEPT CLEAN AT ALL TIMES.

● MANAGED JANITORIAL STAFF TO ENSURE CLUB CLEANLINESS.

● MANAGED, HIRED & PROVIDED TRAINING DAILY ON FRONT DESK STAFF.

● CONDUCTED BANK RECONCILIATION AND DEPOSIT 3 TIMES A WEEK

SEPTEMBER 2013 – MAY 2016

JUNIOR SALES MANAGER, Drivetime Car Sales Fort Lauderdale, Fl

● BUILT A TEAM WHOSE MAIN PRIORITY WAS CUSTOMER SERVICE, SALES, COACHING, AND CHANGING A STORE CULTURE.

● ATTAIN AND EXCEED MONTHLY SALES BUDGET FOR OVER 16 MONTHS CONSECUTIVELY.

● DEVELOPED AND MANAGED 9 EMPLOYEES TO ATTAIN THEIR MONTHLY BUDGET.

● CREATED AND EXECUTED STRATEGIC BUSINESS PLANS, TO ACHIEVE REVENUE GOALS AT 100%

● REVIEW AND ANALYZE FICO CREDIT REPORT, TRADE APPRAISAL, TITLE AND OTHER SUPPORTING LOAN DOCUMENTS TO DETERMINE FINAL UNDERWRITING DECISION.

JUNE 2012 – AUGUST 2013

FINANCIAL AID OFFICER, fortis Institute Pensacola, Fl

● ASSISTING STUDENTS TO COMPLETE FAFSA FOR FEDERAL AID.

● RESPONSIBLE FOR PROCESSING AND COLLECTING IN SCHOOL TUITION PAYMENTS.

● SETTING UP A FINANCIAL PLAN FOR STUDENTS, WHICH ENABLES THEM TO MANAGE THEIR FINANCIALAID.

SEPTEMBER 2003 – AUGUST 2013

ASSISTANT MANAGER, Mcdonalds Pensacola, Fl

Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep it short.

EDUCATION

DECEMBER 2016

BACHELOR OF SCIENCE IN HEALTH EDUCATION, university of west florida

TECHNOLOGY PROFIENCY

Microsoft Office Suite Microsoft Terms Google Suite Zoom Peoplesoft

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